Top Six Customer Care Trends to Thrive in the Age of the Consumer

What’s the key to exceeding high consumer expectations? Download our white paper to explore 6 emerging trends and tactics to turn customer care into a profit center for your business.

Type: White Paper

Sponsor: Radial


2012 Online and Mobile Holiday Shopping Trends [infographic]

We've gathered a wealth of data relative to the 2012 holiday retailing season, specifically as it pertains to online and mobile behaviors, and you'll find that data in this infographic.

Type: Infographic

Sponsor: RetailCustomerExperience


2016 Retail Customer Experience Top 100

Retail Customer Experience’s 2016 Top 100 report, which highlights top online, brick-and-mortar and omnichannel players, offers compelling insight on retailers’ strategies in providing a robust and rewarding customer experience.

Type: Special Report

Sponsor: Confirmit


2012 Retail Customer Experience Top 100

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They then assigned them numerical votes based on their influence and impact on customer experience, and the results can be found in this free 47-page report.

Type: Special Report

Sponsor: RetailCustomerExperience


2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Type: Guide

Sponsor: RetailCustomerExperience


Top 100 Retail Movers & Shakers: 2010

Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?

Type: Guide

Sponsor: RetailCustomerExperience


2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Type: Special Report


Deliver the Ultimate Personalized Shopping Experience

Download this white paper to learn the basics of indoor locationing technologies and how they can enable you to treat your shoppers to whole new level of personalized service.

Type: White Paper


Five Tips to make sure that customers transact with your app

The Challenge for mCommerce Apps - Keep customers happy and generate revenue.

Type: White Paper


Social Commerce: The New Internet Frontier

People have been recommending products to friends through social media for years, but social commerce will give users the opportunity to make direct, one-click purchases of recommended items.

Type: White Paper


RFID: Transforming the Omnichannel Retailing Experience

Omnichannel retailing is changing how the industry views the retail store. Retail stores are finding themselves functioning not only as a retail storefront but also as a shipping and fulfillment center. The key in this omnichannel universe is enhanced inventory visibility and control.

Type: White Paper


STA Travel's Website Performance Flies with Traffic Manager

Global travel specialist STA Travel found that access to its website had slowed and that peaks in web traffic from promotional campaigns had become difficult to manage. The company turned to the Riverbed® Stingray™ Traffic Manager for support. This cost-effective...

Type: Case Study



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The Internet boom changed the way people shop, and today it is rare to find a retailer that does not have an online presence of some sort. But online sales are very different from real-world sales — and making sure the experience is consistent with in-store is crucial.

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