How Carnival Cruise is taking customer experience to the next level

How Carnival Cruise is taking customer experience to the next level

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Networld Media Group launches World of Money daily

Networld Media Group launches World of Money daily

This month Networld Media Group will begin publishing WorldofMoney.com, a daily news brief covering issues and events that affect the business of money and the transfer of value.

Retailers move toward frictionless checkout

Retailers move toward frictionless checkout

Tom Chittenden, NCR VP and general manager of retail solutions, says retailers striving for a frictionless checkout must consider strategic business objectives and understand the best to serve loyal consumers and attract new ones.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

Lowe's debuts 'view in your space' AR experience

Lowe's debuts 'view in your space' AR experience

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

Amazon happy with customer response to Go store but guarded about future plans

Amazon happy with customer response to Go store but guarded about future plans

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the technology, which utilizes machine learning and computer vision to eliminate the need for cashiers, continues to function seamlessly.

Why the in-store retail experience needs a mobile point-of-sale

Why the in-store retail experience needs a mobile point-of-sale

Jeff Scott, CEO of Infinite Peripherals, explains how a mobile point of sale can improve both the in-store shopper's experience, as well as the retailer's bottom line.

Black Friday: Mobile payments sputter at the physical POS

Black Friday: Mobile payments sputter at the physical POS

Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season sprang to life on Black Friday.

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience via a partnership with IBM and Ingenico Group. The strategy led to a mobile and nimble sales and transaction process across its 27 showrooms.

Kagan: Poor checkout experience hurts retail brand

Kagan: Poor checkout experience hurts retail brand

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

Hungry for more conversions? There's an app for that

Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite brands in the app store. The more consumers turn to their smartphones for buying convenience, the more competition arises for brands looking to cash in on the gold rush.

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for, helping them find it easy and quick, and driving the purchase forward.

It's the same old song and dance for mobile payments adoption

It's the same old song and dance for mobile payments adoption

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.

Vending/micro market veteran ready to take on Amazon Go

Vending/micro market veteran ready to take on Amazon Go

A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment functionality.

7 critical questions traditional retailer metrics can't answer

7 critical questions traditional retailer metrics can't answer

Traditional metrics of sales and share are not enough for omnichannel.

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy experience. In fact, they're demanding it.

Why POS is as valuable as electricity for the retailer

Why POS is as valuable as electricity for the retailer

Running your wireless business without a point-of-sale system leaves you in the dark even more.

Retailers lagging on EMV card technology transition, reveals study

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

Showing (1 - 20) of 248

Get the latest news & insights


News

Resources

Trending

Features

Franchise leaders share secrets of success and where customer experience plays in