Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.
Sunil Mirani, co-founder and CEO at Ugam, explains why successful retailers are those using data to deliver personalization in a meaningful way. They are not focused just on the purchase, but also on customer satisfaction after the purchase.
Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.
Rod Daugherty, vice president of product strategy for Blue Ridge, explains how understanding the customer can bring you one giant step closer to the ultimate goal of the supply chain.
John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX Summit this June in Dallas.
Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades. Retail Customer Experience caught up with him at the recent NRF ‘Big Show’ to get his perspective on what’s ahead.
Nick Godfrey, executive vice president and co-founder of Customer Portfolios, explains why marketers need to think outside the box to retain customers in the long term.
Tom Schoen, president, BTM Global, explains the role of an implementation partner, what they are responsible for and why communication is critical, early on, before things begin to spiral out of control.
Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start of what Walmart hopes to accomplish with emerging technologies at its Store No 8.
Bryce Tolman, thought leadership manager at Isobar US, explains why retailers can't sit back and relax and why they need to gird up for this year's holiday season right now.
CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every need of a family's chief medical officer.
Lauren Drexler, client director, Elicit, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.
While five company founders sell everything from beauty products and pizza to retail items and ice cream, they share similar goals when it comes to delivering the next-generation retail customer experience.
The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the retailer and the customer experience.
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience.
Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.
While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to fail as industry watchers see more than a few weak spots in its influencer armor.
Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to expanding its reach via traditional brands to paving new roads in consumer purchase.