Business agility key priority but no one wants to spearhead it

A West Monroe Partners survey reveals that while business agility is a top focus, few executives are willing to take ownership of the critical strategy. Being nimble and adapting quickly is a top priority for nearly two-thirds of organizations, but...

Advanced Kiosks debuts multi-functional kiosk for retail

Advanced Kiosks has introduced its Merchant Max Kiosk for foodservice, retail, movie theaters and other high traffic sales settings, according to a press release. The kiosk allows customers to place and pay for orders, which can be customized to fit specific customer tastes.

Target buys Shipt to shore up delivery strategy

Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts. The news comes as retailers race to meet customer expectations now that they value speedy delivery over price, as Retail...

Stratacache Capital launches retail tech consultancy

Stratacache Capital has launched a global retail consultancy, called Q Division, which will advise brands and retailers on how to create data-driven, best-in-class customer experience. Manolo Almagro, a 24-year retail and tech innovation veteran, has been named managing partner. The...

Personalization pays off big time, claims new study

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development Study. The report, developed with WBR Insights, includes insight from more than 500 markets in North America and the U.K. Personalization...

Survey: Younger shoppers expected to spend the most this holiday

Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National Retail Federation and Prosper Insights & Analytics. Nearly half of the age group,...

Black Friday will be big for online retailers, claims Salesforce

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital shopping day in history, with mobile accounting for 60 percent of total traffic...

Study: Online holiday spend will beat in-store spend this year

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study. There will also be more "self" gifting this holiday season, according to the firm's 32nd annual Holiday Survey of consumer...

Amazon brings Amazon Pay in-store program to restaurants with Clover

Amazon has expanded the Amazon Pay in-store program to restaurants with Clover point-of-sale stations located in the northeastern part of the U.S. and Seattle area, according to a company announcement. Starting next month, customers in select areas will be able...

Artificial intelligence gaining favor with retailers

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience. The SLI Systems study noted many retailers have "concrete" AI plans for the next year, with 38 percent planning to...

Smart store tech is a revenue booster, reveals report

A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years. These technologies, such as Amazon Go and what the report describes as "invisible payment" tech, are ideal...

September retail sales jump thanks to weather-related events

Retail sales in September increased 0.5 percent compared to August, and 3.2 percent compared to a year go, due primarily to hurricane event impact. The sales insight, from the National Retail Federation, noted it was a "good increase" and "strong...

Halloween spend may hit $9B record

Retailers selling Halloween candy, costumes and pumpkins are likely to see a lot of consumer activity this year as shoppers are predicted to spend $9.1 billion, an 8.3 percent spike over last year's $8.4 billion. The average shopping trip should...

Alipay expands to Nordic region with retailer pacts

Alipay has signed separate memorandum of understandings with Finpro (Finland), Svensk Handel (Sweden) and the Scandinavian Tourist Board, which will enable retailers across the Nordic region to accept payment via Alipay and reach Chinese customers before, during and after their...

Yet another Amazon fulfillment center to open in Ohio

The fourth Amazon fulfillment center slated for Ohio will create more than 1,000 full-time jobs when the facility opens in Monroe. Amazon also recently announced a North Randall center facility, and currently operates centers in Obetz and Etna. "We are...

Family Dollar getting new brands, store redesign

In the quest to spark sales, which dipped 1.2 percent in the fiscal first quarter, parent company Dollar Tree is driving new strategies for Family Dollar. One is the inclusion of new private brands, while another is a move to...

Rewards playing a role in UK consumer activity

Three quarters of British consumers admit that a reward impacts final purchase, and an appealing incentive has driven 30 percent to choose a product of less quality, and 33 percent to buy a more expensive product. The insights, from a...

Survey: Back-to-school shoppers prefer brick-and-mortar over online shopping

When it comes to buying school supplies and back-to-school items, a good majority, 78 percent, of parents prefer hitting a brick-and-mortar retailer versus an online store, according to a new Junior Achievement USA survey. Just 8 percent of parents plan...

Costco, Wawa gaining ground as gas fuel up locations

The top consumer choices when it comes to gassing up the vehicle at a wholesaler is Costco and Wawa when it comes to grocery stores, according to a Market Force Information study which polled 7,000 consumers. While most vehicle owners...

Staples, Office Depot merger still in play

The latest chapter in the Staples-Office Depot merger saga involves the potential spinoff Staples' retail business. The scenario would involve 1,500 sores and comes after Sycamore Partners' acquisition move to buy Staples for $6.9 billion, according to a New York...

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Surviving the retail revolution: 2018 will be a wild ride