One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on demonstrations of customer engagement technology.
Trevor Sumner, CEO of PERCH Interactive, says retail needs to evolve to the point that every inanimate object interacted with can be enhanced by computer vision to tell the shopper more what they need and want to know. He believes computer vision technology can lead the way.
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.
Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades. Retail Customer Experience caught up with him at the recent NRF ‘Big Show’ to get his perspective on what’s ahead.
Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.
Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
Gil Larsen, VP, Americas at Blis, explains why in the geolocation business, accuracy is paramount. As he shares, it's all too easy to fuel an otherwise perfect campaign with dirty data, rendering it null and void, or pinpoint an individual to within five meters of their location, only to find you targeted the wrong person.
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.
With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the store network can support the expected in-store digital experience.
The adaptation of digital technology across products, from clothing to coffee, is slowly reshaping what today's consumers expect from brands and their retail experiences. Here's one example, by Nespresso, of how the Internet of Things influences not only new consumer behaviors, but also revenue streams.
Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs to be in the game.
In a nutshell: In 2007, Vail Resorts began embedding RFID chips into its passes so it could more quickly and easily check tickets at airlifts. The single- and multi-day ski passes, which are issued at Vail's five resorts, are automatically picked up by special readers at the platform, allowing skiers to more quickly board the lift.
Bluetooth Low Energy (BLE) and Near Field Communications (NFC) are playing a key role in helping mobile technologies redefine how businesses and consumers engage with one another.
CETW in New York City is set to open; here's what to look for this year.
Motorola unveiled new customer experience solutions at its New York event this week.
More than 22,000 attendees will explore the latest technologies to help improve their customer experience.
If Macy's isn't carrying enough of your size, it isn't for lack of trying. The department store chain, which has long sought to perfect the art and science of inventory management, plans to install RFID technology at all of its U.S. stores by late 2012.
Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly demanding consumers. Savvy retailers are looking to technology to give the customer control over the checkout experience through self-service kiosks.
New technologies, trends point to RFID making a big impact on retail in the coming months.