How computer vision tech is revolutionizing brick-and-mortar retail

How computer vision tech is revolutionizing brick-and-mortar retail

Trevor Sumner, CEO of PERCH Interactive, says retail needs to evolve to the point that every inanimate object interacted with can be enhanced by computer vision to tell the shopper more what they need and want to know. He believes computer vision technology can lead the way.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play

Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades. Retail Customer Experience caught up with him at the recent NRF ‘Big Show’ to get his perspective on what’s ahead.

CES serves up a gold mine of self-serve retail innovation

CES serves up a gold mine of self-serve retail innovation

Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.

Rent the Runway taps kiosks, scanners to boost in-store digital experience

Rent the Runway taps kiosks, scanners to boost in-store digital experience

Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.

How to clean your dirty data and why quantity isn't a substitute for quality

How to clean your dirty data and why quantity isn't a substitute for quality

Gil Larsen, VP, Americas at Blis, explains why in the geolocation business, accuracy is paramount. As he shares, it's all too easy to fuel an otherwise perfect campaign with dirty data, rendering it null and void, or pinpoint an individual to within five meters of their location, only to find you targeted the wrong person.

Customer experience is defined at new levels during ICX Summit 2017

Customer experience is defined at new levels during ICX Summit 2017

When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.

IoT proving valuable in driving customer experience, savings and operational efficiencies

IoT proving valuable in driving customer experience, savings and operational efficiencies

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the store network can support the expected in-store digital experience.

The Internet of Things to come: How Nespresso, Apple, Nest grind out predictability

The Internet of Things to come: How Nespresso, Apple, Nest grind out predictability

The adaptation of digital technology across products, from clothing to coffee, is slowly reshaping what today's consumers expect from brands and their retail experiences. Here's one example, by Nespresso, of how the Internet of Things influences not only new consumer behaviors, but also revenue streams.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs to be in the game.

Loyalty limelight: Vail Resorts' smart passes lead to peak engagement

Loyalty limelight: Vail Resorts' smart passes lead to peak engagement

In a nutshell: In 2007, Vail Resorts began embedding RFID chips into its passes so it could more quickly and easily check tickets at airlifts. The single- and multi-day ski passes, which are issued at Vail's five resorts, are automatically picked up by special readers at the platform, allowing skiers to more quickly board the lift.

BLE vs. NFC: The future of mobile consumer engagement now [infographic]

Bluetooth Low Energy (BLE) and Near Field Communications (NFC) are playing a key role in helping mobile technologies redefine how businesses and consumers engage with one another.

CETW12: 5 Things to look for at CETW NYC

CETW12: 5 Things to look for at CETW NYC

CETW in New York City is set to open; here's what to look for this year.

Motorola shares vision for future of retail

Motorola shares vision for future of retail

Motorola unveiled new customer experience solutions at its New York event this week.

President Clinton, new technologies headed to NRF 2012

President Clinton, new technologies headed to NRF 2012

More than 22,000 attendees will explore the latest technologies to help improve their customer experience.

Macy's heard it on the radio

Macy's heard it on the radio

If Macy's isn't carrying enough of your size, it isn't for lack of trying. The department store chain, which has long sought to perfect the art and science of inventory management, plans to install RFID technology at all of its U.S. stores by late 2012.

Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly demanding consumers. Savvy retailers are looking to technology to give the customer control over the checkout experience through self-service kiosks.

Why hasn't RFID adoption taken off in retail?

Why hasn't RFID adoption taken off in retail?

New technologies, trends point to RFID making a big impact on retail in the coming months.

Retailers, manufacturers announce joint effort to advance item-level RFID

Retailers, manufacturers announce joint effort to advance item-level RFID

The initial focus of the Item Level RFID Initiative will be within the apparel sector.

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