Stephen Hawking claims AI will destroy humans

Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in Lisbon that the technology's impact could prove destructive. In noting that while AI also...

Consumers love retailers with multiple channels, reveals survey

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior. While 80 percent of consumers still prefer email as the top communication option, 38 percent want other options, according to the...

Artificial intelligence gaining favor with retailers

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience. The SLI Systems study noted many retailers have "concrete" AI plans for the next year, with 38 percent planning to...

Robots, no-cash experience coming to Shake Shack NYC location

There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City. Hungry consumers will tap touchscreen kiosks via an app to place orders, according to a...

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AT&T retail chief talks customer experience and why there is no retail apocalypse

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