Consumer chatbot adoption facing some hurdles

While artificial intelligence and chatbots are clearly proving useful for retailers when it comes to improved customer enagement and experience, consumers are not quite big fans. A PointSource study reveals that while consumers are getting familiar with AI, there remains...

Consumers not really understanding AI, claims study

While the retail segment is embracing artificial intelligence, the consumer is still a bit leery and not fully understanding the technology, according to a PointSource study. Consumers are a bit confused about how chatbots work and so aren't fully embracing...

Analyst: Pokemon Go proves AR beats VR

GlobalData, a data and analytics company, believes augmented reality has a greater future ahead of it than virtual reality. The company argues virtual reality has very limited applications whereas augmented reality has many potential uses, such as Pokemon Go, according...

Pepper the robot now an airport restaurant greeter

Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press release. Pepper greets and engages traveling guests, provides menu details and even offers menu recommendations....

Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology

Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European developer of click-and-collect, self-service pickup technology, according to a press release. The PackRobot enables customers to pick up...

Chat customer experience not so great in UK, claims study

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at this point, according to the Eptica 2017 UK Chat Study. It found that...

Stephen Hawking claims AI will destroy humans

Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in Lisbon that the technology's impact could prove destructive. In noting that while AI also...

Consumers love retailers with multiple channels, reveals survey

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior. While 80 percent of consumers still prefer email as the top communication option, 38 percent want other options, according to the...

Artificial intelligence gaining favor with retailers

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience. The SLI Systems study noted many retailers have "concrete" AI plans for the next year, with 38 percent planning to...

Robots, no-cash experience coming to Shake Shack NYC location

There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City. Hungry consumers will tap touchscreen kiosks via an app to place orders, according to a...

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