2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Type: Guide

Sponsor: RetailCustomerExperience


Top 100 Retail Movers & Shakers: 2010

Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?

Type: Guide

Sponsor: RetailCustomerExperience


Airport Retailer Gains Real-Time Insight into Inventory

InMotion Entertainment is the largest electronics airport retailer in the nation. With the help of Microsoft Gold Certified Partner Tectura, InMotion deployed Microsoft Dynamics NAV to create a customized enterprise resource planning system that uses real-time information to better manage inventory and vendor relationships.

Type: Case Study


Acrilex builds backdrop for Urban Decay products in Sephora stores

Cosmetics designer Urban Decay is the authority on products that are beautiful, unusual, and cruelty-free. This trend-setting cosmetics company was on the prowl for a backdrop for its products’ display in Sephora stores that would reflect the brand’s appeal to "anyone who relishes her individuality and dares to express it."

Type: Case Study


HMV leverages social networking to connect with customers

LBi and Endeca created www.getcloser.com, a custom solution that allows HMV’s customers to engage with other users in a social networking environment.

Type: Case Study


JYSK Canada Takes Advantage of ERP System, Gets E-Commerce Site Up and Running Fast

JYSK Canada wanted to further increase its presence and sales by making its merchandise available over the Internet. To do so, the company needed to ensure that it could take advantage of its existing enterprise resource planning (ERP) system.

Type: Case Study


Growing Beauty Supply Chain Saves Hours, Trims Costs, and Brings in New Revenue

Venus Beauty Supply installed POS Unlimited’s beauty-supply solution. Its preloaded database contains most beauty products and their vendors, standardizing records and saving weeks of data entry. Mobile PDA enables walk-around stock management and purchasing.

Type: Case Study


Douglas Gives POS System a Makeover to Deliver World-Class Customer Service

Europe’s most successful retailer of cosmetics and fragrances, Douglas, maintains a tight focus on delivering exceptional counter and sales service that exceeds customer expectations. The company is at the leading edge of using technology to make its customer services more personalized, secure, speedy, reliable, and desirable.

Type: Case Study


Beauty Boutique Blends Personal Touch with Technology, Saves 70 Hours Per Week

Avenue You, a high-end beauty boutique, wanted to upgrade its technology in order to provide even better customer service to retail and online clientele. The company now saves 70 hours per week on administrative tasks, increasing sales by 30 percent.

Type: Case Study


Swiss jeweler utilizes RFID for inventory visibility

De Grisogono asked SOLID and TAGSYS to provide a complete solution for traceability based on SOLID's experience in automated identification software and TAGSYS' track record in customizing RFID technology for complex environments.

Type: Case Study


Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's customer base.

Type: Case Study


Kiosk turns wine shoppers into experts

A popular tourist attraction improved customer satisfaction and employee training with an innovative wine-information kiosk

Type: Case Study



View all Topics View by Company

For every niche and need, there is a retailer. Those niches might not be huge in and of themselves, but great profits can be reaped by meeting one very particular need better than anyone else.

NEWS