Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be left in the dust. Experts offer insight and tips are making sure that doesn't happen.
Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands, she says, need to delight customers at every stage of the buying lifecycle.
Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.
Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.
Rod Daugherty, vice president of product strategy for Blue Ridge, explains how understanding the customer can bring you one giant step closer to the ultimate goal of the supply chain.
Blogger Chris Petersen explains why the future of retail is not linear and that the winners are building ecosystems.
Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in place to drive in-store and digital innovation and sales.
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience.
Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the long-sought answer for online produce delivery.
While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to fail as industry watchers see more than a few weak spots in its influencer armor.
Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to expanding its reach via traditional brands to paving new roads in consumer purchase.
S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a cost-effective app-based option that's doing more than just saving on delivery.
Sprinkles, a high-end bakery operation, expands its delivery partnership as it builds the business.
ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about the real logic behind the deal, which has far more to do with Amazon expanding into an area it knows it can win, and far less to do with battling rivals such as Walmart.
Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key
Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.
Chris H. Petersen says going up against Amazon is like taking a knife to a light saber battle. Why? Because the whole is greater than the sum of the parts.
While augmenting human labor in the supply chain with robots enables increased productivity, this advancement is rendered ineffective when the back office acts as an effective bottleneck. The next frontier of automation will be in white collar jobs, not warehouse stackers.
Omnichannel drives new expectations that every retailer must address.
As painful as it might seem to jump back into the peak season mindset, fortune tends to favor the prepared, so getting a head start and developing your customer service strategy now can set your store up for success down the line.
For many customers, online shopping is exciting (or, at the very least, more enjoyable than leaving the house to visit a store). Actually, receiving the product is even more exciting. But that time in between the purchase and its arrival? Not so much.