Top 10 Customer Satisfaction Survey Best Practices

You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, might closely resemble those created by survey methodologists. However, the words generally, might, and closely are...

Type: Research

Sponsor: CFI Group USA, LLC

Capture Customer Feedback at their Point-of-Experience (Retail)

The key to capturing the best understanding of a consumer’s thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase decision or their experience with the business.

Type: Case Study

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Survey Kiosk opportunities, applications and use on Retail Customer Experience.