The ROI of Customer Experience

The ROI of Customer Experience "Cheat Sheet" | Intouch Insight

Download this 3-page "cheat sheet" to learn the 16 KPIs you should be tracking as a CX professional.

Type: Mini-Guide

Sponsor: Intouch Insight


2009 Customer Experience Management Benchmark Study

2009 Customer Experience Management Benchmark Study

Companies that invest 10 percent or more of their revenue in customer experience have lower attrition rates and higher referral rates and customer satisfaction scores than companies that invest less in customer experience.

Type: White Paper




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Surveys, results, patterns and applications on Retail Customer Experience

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