5 Step Guide to More Positive Reviews

5 Step Guide to More Positive Reviews

Contrary to what you may have heard or believe the power to gain more 5-star reviews is in your hands; it just takes looking over these 5 steps carefully and with much consideration to each point within. Keep in mind these are not complex tasks; merely ones that once you're in the habit of, they'll seem like second nature.

Type: Guide

Sponsor: ReviewPush


The ROI of Customer Experience

The ROI of Customer Experience "Cheat Sheet" | Intouch Insight

Download this 3-page "cheat sheet" to learn the 16 KPIs you should be tracking as a CX professional.

Type: Mini-Guide

Sponsor: Intouch Insight


2009 Customer Experience Management Benchmark Study

2009 Customer Experience Management Benchmark Study

Companies that invest 10 percent or more of their revenue in customer experience have lower attrition rates and higher referral rates and customer satisfaction scores than companies that invest less in customer experience.

Type: White Paper




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Surveys, results, patterns and applications on Retail Customer Experience

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