[LIVE WEBINAR] Scaling Your Business: How Soccer Express Grew 25% in 2017

Date: December 07, 2017 | Time: 11:00 AM EST | Duration: 1 Hour | In a live one-hour webinar Andrew Veer, COO of Soccer Express, will share more on how a unified cloud platform has revolutionized the customer experience and fueled explosive growth for his company. Register now!

Type: Webinar

Sponsor: NetSuite, Inc.




[WEBINAR] Why Artificial Intelligence (AI) Is Essential to Your Customer Care Strategy in 2018 and Beyond

In this webinar, Mark Beccue, Principal Analyst at Tractica, and Jane Price, VP of Marketing at Interactions, host an interactive dialog that examines how AI is being implemented in the retail customer care space. Download now!

Type: Webinar

Sponsor: Interactions LLC




[LIVE WEBINAR] How to Deploy Outdoor Digital Signage Successfully

Date: November 30, 2017 | Time: 1:00 PM EST | Duration: 1 Hour | In this webinar, experts from Intel will share digital signage market trends. IBASE experts too will share how to deploy outdoor digital signage successfully.

Type: Webinar

Sponsor: IBASE Technology USA


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FEATURES


Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter mentality. Retailers need to embrace innovations such as artificial intelligence and cloud to introduce new ways to differentiate their brand.

Offline retailers: Evolve here first to keep up with e-commerce

Jeff Scott, CEO of Infinite Peripherals, shares insight on how retail point-of-sale technology can improve both the shopper's experience and the retailer's bottom line.

6 best practices for thriving in the 'post-human' customer service age

Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but thrive with self-service.

Talking With: Verifone chief Joe Mach about retail customer experience strategies

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

Webinar: How, why and where artificial intelligence is taking root in retail

Tractica analyst Mark Beccue and Interactions Vice President of Marketing Jane Price offer valuable insight on how and why AI is no longer a buzzword, but being embraced as a retail customer experience technology.

Webinar: How and why mobile can boost frontline execution

Compass Group and Nudge Rewards share how mobile technology is creating big wins both on the customer experience front and in the operational trenches.

Harry & David pumps up brand, mobile, social to enhance customer experience

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on elevating the retail gift-giving customer experience.

City Gear drives mobile experience forward with new app, platform

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the best means to continuously drive a positive customer experience, all while reigning in costs.

Why is everyone so freaked out about automated customer service?

Nick Francis, CEO of Help Scout, shares how automation, if done well, can lead to higher customer satisfaction and a better experience. Instant gratification, he explains is the key benefit automation has over other forms of one-to-one communication, and it's tough to beat.

Hourglass Cosmetics taps hologram, AR technology to illustrate skin perfection

The global beauty brand embraces artificial intelligence and artificial reality, including Vntana’s hologram innovation, to launch a new innovative foundation product.

3 myths holding retailers back from an omnichannel payments strategy

Jacques Guerin, EVP, North America at Ingenico Group, explains why retailers need to focus on enhancing the customer's journey with a positive buying experience.

Live Webinar: Why AI is crucial to the customer care strategy

Tractica Principal Analyst Mark Beccue and Interactions VP of Marketing Jane Price explain in a live one-hour free webinar why retailers should be embracing artificial intelligence technology when it comes to customer service and brand experience.

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view of Alipay's operations outside of China.

Rent-A-Center's 'Inner Circle' is about meeting customer needs and much more

A mobile-first community and customer insight platform is not only booting customer engagement and interaction for the home furnishings retailer, but spurring faster and better product and services decision making.

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The modern retail store is a high-tech place, even if the products it carries are decidedly low-tech. From inventory management to point-of-sale to digital merchandising, the technology behind the retail experience can be incredibly complex. Use this research center as a quick way to keep up-to-date with what is new and exciting in retail technology.

NEWS