Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.
Patrick Groot Nuelend, GM of retail and transportation and logistics markets, Extreme Networks, explains why retailers must double check their network from inside out to ensure it can withstand foot traffic throughout the year.
Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start of what Walmart hopes to accomplish with emerging technologies at its Store No 8.
Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.
Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big Show held in January.
Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.
Chris Petersen explains why adding more technology does not mean consumers will come or buy.
Three successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer experience forward.
Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth is that retail is changing big time.
Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits, not surprisingly, have a lot to say about the public launch.
Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide point of sale hardware updates: access to better software.
The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the retailer and the customer experience.
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience.
Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls retailers need to avoid in the customer experience.
Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the long-sought answer for online produce delivery.
A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.
Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.
Curt Marvis, CEO and co-founder of QYOU Media, explains how retailers can take advantage of DOOH now that customers are watching more video than ever before.