Wayfair advances AR strategy with mobile app 3D feature

Wayfair advances AR strategy with mobile app 3D feature

The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they take the purchase plunge.

Walmart digital signage delivers broken content

Walmart digital signage delivers broken content

Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday video, it delivered a buffering, stuttering mess.

Shopping and paying: New consumer trends are bringing profound changes

Shopping and paying: New consumer trends are bringing profound changes

Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also the choice of payment options that retailers can and must offer customers online and in-store.

Chatbot scores an 'A' in customer experience for online education retailer

Chatbot scores an 'A' in customer experience for online education retailer

The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving money.

AT&T retail chief talks customer experience and why there is no retail apocalypse

AT&T retail chief talks customer experience and why there is no retail apocalypse

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top tier companies, which illustrates that retail is far from dead.

Target adds mobile pay Wallet feature to REDcard

Target adds mobile pay Wallet feature to REDcard

The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a single scan at checkout.

4 ways retailers can boost the product discovery experience

4 ways retailers can boost the product discovery experience

Pavan Sondur, CEO and co-founder of Unbxd, offers up insight on four ways retailers can help boost the product discovery experience which enhances the customer experience.

Black Friday: Mobile payments sputter at the physical POS

Black Friday: Mobile payments sputter at the physical POS

Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season sprang to life on Black Friday.

Why meeting consumer needs is crucial for U.K. online retailers

Why meeting consumer needs is crucial for U.K. online retailers

Chris Robinson, CEO at Yonder Digital Group, explains why U.K.-based online retailers will lose if they don't realize when consumers are shopping and when they need online support.

Technologies poised to change the future of holiday shopping

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter mentality. Retailers need to embrace innovations such as artificial intelligence and cloud to introduce new ways to differentiate their brand.

Offline retailers: Evolve here first to keep up with e-commerce

Offline retailers: Evolve here first to keep up with e-commerce

Jeff Scott, CEO of Infinite Peripherals, shares insight on how retail point-of-sale technology can improve both the shopper's experience and the retailer's bottom line.

6 best practices for thriving in the 'post-human' customer service age

6 best practices for thriving in the 'post-human' customer service age

Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but thrive with self-service.

Talking With: Verifone chief Joe Mach about retail customer experience strategies

Talking With: Verifone chief Joe Mach about retail customer experience strategies

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

Webinar: How, why and where artificial intelligence is taking root in retail

Webinar: How, why and where artificial intelligence is taking root in retail

Tractica analyst Mark Beccue and Interactions Vice President of Marketing Jane Price offer valuable insight on how and why AI is no longer a buzzword, but being embraced as a retail customer experience technology.

Webinar: How and why mobile can boost frontline execution

Webinar: How and why mobile can boost frontline execution

Compass Group and Nudge Rewards share how mobile technology is creating big wins both on the customer experience front and in the operational trenches.

Harry & David pumps up brand, mobile, social to enhance customer experience

Harry & David pumps up brand, mobile, social to enhance customer experience

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on elevating the retail gift-giving customer experience.

City Gear drives mobile experience forward with new app, platform

City Gear drives mobile experience forward with new app, platform

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.

The new face of disruption: Retail in the digital age

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the best means to continuously drive a positive customer experience, all while reigning in costs.

Why is everyone so freaked out about automated customer service?

Why is everyone so freaked out about automated customer service?

Nick Francis, CEO of Help Scout, shares how automation, if done well, can lead to higher customer satisfaction and a better experience. Instant gratification, he explains is the key benefit automation has over other forms of one-to-one communication, and it's tough to beat.

Hourglass Cosmetics taps hologram, AR technology to illustrate skin perfection

Hourglass Cosmetics taps hologram, AR technology to illustrate skin perfection

The global beauty brand embraces artificial intelligence and artificial reality, including Vntana’s hologram innovation, to launch a new innovative foundation product.

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