2017 Retail Customer Experience Top 100

With up-to-date information on each of the Top 100 brands, this is a compelling read for anyone in the retail industry or striving to provide technology and tools for retailers.

Type: Special Report

Sponsor: Confirmit




2016 Retail Customer Experience Top 100

Retail Customer Experience’s 2016 Top 100 report, which highlights top online, brick-and-mortar and omnichannel players, offers compelling insight on retailers’ strategies in providing a robust and rewarding customer experience.

Type: Special Report

Sponsor: Confirmit




2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Type: Special Report

Sponsor:


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FEATURES


How Amazon's acquisition of Whole Foods will disrupt the retail landscape

Sethuraman Janardhanan, practice head and client partner, big data analytics, at Happiest Minds Technologies, explores the multiple synergies that have made the Amazon-Whole Foods acquisition the most notable one in retail and one which holds power to redefine many existing models.

Automation will produce a brick-and-mortar retailing renaissance…if labor is deployed creatively

At present, the future of brick-and-mortar retailers looks bleak; however book author John Pugliano believes the technological forces that have favored online retailing are about to shift the advantage back to the local storefront.

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

Neiman Marcus, HMSHost, b8ta talk designing the retail digital store

Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.

Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery

ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about the real logic behind the deal, which has far more to do with Amazon expanding into an area it knows it can win, and far less to do with battling rivals such as Walmart.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Can any traditional retailer survive the "Battle of the Bots"?

Chris H. Petersen says going up against Amazon is like taking a knife to a light saber battle. Why? Because the whole is greater than the sum of the parts.

Kagan: New rules for success in retail

Retail will always be with us, but it will be different going forward. Now is the time to be experimenting and expanding your brand in the mind of your customers and investors.

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and accomplishments.

Top 100: 1. Social media

2010 was decidedly the year social media came into its own. It is impossible to view social media as separate from the Web itself.

Top 100: 2. Multichannel integration

Multichannel integration has taken off: No. 54 on the 2009 list of Top 100 Retail Movers & Shakers, it now appears at No.

Top 100: 3. Apple stores

Apple stores continue to grow in popularity, moving up from No. 7 on last year's Top 100 Retail Movers & Shaker's list. Apple gave consumers a glimpse into the future of retail shopping when the first Apple store opened in 2001.

Top 100: 4. Online reputation management

The business of reputation management has undergone big changes in recent times and, once again, social media is at the heart of it. (See why social media is No.

Top 100: 5. Digital products

Despite the explosion of digital distribution of music, books, games, movies and software, retail sales are still very much a thriving part of the mix. According to the NPD Group's most recent "PC Games Digital Downloads: Analyst Report," digital distribution...

Top 100: 6. Mobile coupons

Mobile coupons are becoming increasingly important to retailers, rising from No. 48 on the 2010 Top 100 Retail Movers & Shakers list. According to a recent survey conducted by research agency mobileSQUARED on behalf of Airwide Solutions, 61 percent of...

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