Kagan: Kroger change wave keeps up with Amazon Whole Foods

Kagan: Kroger change wave keeps up with Amazon Whole Foods

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

The retail workforce in the age of Amazon Go

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer experience and continued operational improvements.

An inside look at interactive technologies spanning the retail segment

An inside look at interactive technologies spanning the retail segment

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail customer experience.

Amazon Prime Day boosts overall online sales, retail activity

Amazon Prime Day boosts overall online sales, retail activity

Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all online retailers.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

Lions of retail: 8 surprising brands coming on strong In 2018

Lions of retail: 8 surprising brands coming on strong In 2018

Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.

2018 Top 100: Amazon still rules but Costco beats out Target

2018 Top 100: Amazon still rules but Costco beats out Target

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also reveals that Costco beat out Target to land in third place -- no small news.

Why delivery is playing a starring role in the retail customer experience

Why delivery is playing a starring role in the retail customer experience

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be left in the dust. Experts offer insight and tips are making sure that doesn't happen.

Kohl's launches rewards program, combining 3 elements: What shoppers can expect

Kohl's launches rewards program, combining 3 elements: What shoppers can expect

Blogger Bryan Pearson got the scoop on Kohl's new loyalty initiative that trades points for cash and combines elements of its credit card, sales events and Yes2You Rewards.

Ulta Beauty tackles retail change by embracing change

Ulta Beauty tackles retail change by embracing change

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company relishes the opportunity to meet consumers' expanding and growing needs.

Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B

Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B

Amazon sales soared in first quarter of 2018 and it's a trend the mega omnichannel player expects to continue. One helpful factor is a move to increase Amazon's annual Prime membership fee by $20.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

Watch out Amazon Go, China's BingoBox is on the move

Watch out Amazon Go, China's BingoBox is on the move

BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.

Lowe's debuts 'view in your space' AR experience

Lowe's debuts 'view in your space' AR experience

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

Google expands retail shopping program with a universal cart, personalization focus

Google expands retail shopping program with a universal cart, personalization focus

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Kagan: Amazon effect only part of reason Toys R Us failed

Kagan: Amazon effect only part of reason Toys R Us failed

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's shoulders.

Amazon happy with customer response to Go store but guarded about future plans

Amazon happy with customer response to Go store but guarded about future plans

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the technology, which utilizes machine learning and computer vision to eliminate the need for cashiers, continues to function seamlessly.

Will Amazon deliver the next generation of financial services?

Will Amazon deliver the next generation of financial services?

Dr. Louise Beaumont, strategic adviser at Sapient Consulting, discusses the e-commerce giant's potential interest in banking.

Winning the race to the home requires more than the last mile

Winning the race to the home requires more than the last mile

Blogger Chris Petersen explains why the future of retail is not linear and that the winners are building ecosystems.

Target expands delivery, boosts wages amidst earnings report criticism

Target expands delivery, boosts wages amidst earnings report criticism

Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in place to drive in-store and digital innovation and sales.

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