Study: Consumers don't mind sharing data for a better retail customer experience

Nine out of 10 consumers are okay with brands knowing more about them if it helps deliver a more rewarding and satisfying shopping experience. Yet a third don't believe brands care enough about personalizing the experience, according to Episerver's annual...

Survey: Consumers want Amazon-like store experience

Consumers, especially millennials, are increasingly expecting an "Amazon-like" experience when in a retail store environment and that means retailers need to double down on engaging, convenient shopping experience. That's the findings of a new Euclid Analytics survey, "The Store of...

Nordstrom launches men's store in Manhattan

History is being made this week as Nordstrom's launches its first-ever Manhattan, New York store. The men's only store, taking up three floors at 57th and Broadway, illustrates that the brick-and-mortar strategy remains a compelling approach. The product and clothing...

Survey: Very few consumers report excellent customer service

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent customer service. An Arvato survey, polling 500 consumers and business leaders, reveals just 9 percent...

Retail jobs grew by 46,000 in February

The number of retail industry jobs increased by 46,400 in February and the National Retail Federation calls it a "significant positive sign" for the industry overall. The figure does not include gas station, auto sellers and restaurants, according to a...

Consumers love interactive content, reveals report

Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction, according to the Kibo 2018 Consumer Trends – Engaging the Informed Consumer, which polled 3,000 U.S....

Easter spend expected to be very robust

Easter spending is predicted to hit $18.2 billion, nearly as high as last year's record-setting $18.4 billion, according to a National Retail Federation and Prosper Insights & Analystics survey. Research indicates 81 percent of American consumers will celebrate the religious...

The try-before-you-buy trend spurring a returns tsunami, claims study

Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl study. Companies including Amazon and its new Prime Wardrobe, Stitch Fix, Warby Parker and Trunk Club have led the...

Women like online shopping more than men, claims report

When it comes to ecommerce and online shopping it's women who are enthusiastic as male consumers tend to prefer shopping in brick-and-mortar retail locations. Male consumers are also less likely to embrace technology disruptors and like to see and touch...

Report: Technology essential for retail

A new GlobalData report reveals choosing the right digital technology is essential for retailers striving to survive and differentiate their brand. The Technology Trends in Retail, 2018 report mentions various solutions, including artificial intelligence for customer service, analytics and smart...

Millennials willing to pay more for a top mobile experience

Millennial consumers are willing to spend more if the return is a five-star mobile experience, according to a Worldpay research report. The research predicts mobile payment apps may become the "luxury shopping service" of the future despite the fact that the U.S. lags in terms of the global mobile app revolution.

Valentine's Day shoppers heading into stores for gifts

A Citi Retail Services survey reveals nearly half, 48 percent, of consumers seeking to buy a Valentine's Day gift will walk into a store. About one third of consumers, 31 percent, plan on buying a Valentine's Day gift in a...

Consumer chatbot adoption facing some hurdles

While artificial intelligence and chatbots are clearly proving useful for retailers when it comes to improved customer enagement and experience, consumers are not quite big fans. A PointSource study reveals that while consumers are getting familiar with AI, there remains...

Survey: Data, top tier buy-in are key to successful customer experience

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring good data integration. Those are the findings of a new Confirmit survey highlighting critcal areas that...

Apparel sales on a comeback, claim industry watchers

The robust holiday sales season at the end of 2017 is likely spurring what some are calling a comeback for the retail apparel sector. The 4.9 percent sales boost over the holidays, the highest annual increase in seven years, likely...

Consumers love online search but are still buying in stores

A new research report reveals seven in 10 consumers are searching online for products but are heading into a brick-and-mortar retailer to make the purchase.   The Modern Consumer report, from BookingBug, polled 2,000 shoppers in the U.S. and U.K.

Best Buy doling out employee bonuses

The country's top consumer electronics retailer intends to hand out bonuses to more than 100,000 employees due to the new corporate tax reform law. The New York Post reported it will be doling out one-time payments of $1,000 to full-time...

Consumers like self-service more than associate interaction, reveals survey

If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey. The survey revealed that 66 percent of shoppers preferred self-service and self-checkout is by far the...

Business agility key priority but no one wants to spearhead it

A West Monroe Partners survey reveals that while business agility is a top focus, few executives are willing to take ownership of the critical strategy. Being nimble and adapting quickly is a top priority for nearly two-thirds of organizations, but...

Study: Retail industry sales growth to hit 3% annually through 2021

The retail industry sales outlook is pretty healthy, with a 3 percent annual growth rate through the next three years, according to a Zebra Technologies-IHL Group Study. The growth reflects an increasing investment in technology by retailers to improve operations...

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Intel's Christie Rice talks customer experience, digital innovations