Technology playing starring role in better customer experience, claims report

Technology is becoming a more prominent aspect in shopping and dining and its success, as well as failure, is impacting the customer experience. Overall new technology is raising the bar on customer experience, according to a new Boomtown report. Nearly...

Human nature big factor in retail customer loyalty, claims study

Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer satisfaction. While technology is critical to the competitive effort, the human nature also plays a...

Convenience, voice tech driving new era of commerce

A new era of commerce is ahead thanks to Amazon and other top retailers expanding into food and medicine, and the advent and adoption of voice-controlled devices. Those trends, according to Walker Sands' fifth annual 'Future of Retail," report are...

Gigi's Cupcakes delivers to doorsteps across US

Gigi's Cupcakes are now available through nationwide shipping, according to a press release. By using Gigi's website, users are able to order from the brands menu and have their treats delivered fresh within as little as 24 hours. "This exciting...

Hello Fresh goes retail in a big way

HelloFresh is now available at 581 supermarket locations, within Giant Food and Stop and Shop, and plans to continue such retail partnerships during the year. "How we've been embraced by retail brands shows the quality product line HelloFresh has brought...

Retail sales show healthy jump in April

April's retail sales were 0.4 percent higher compared to March and 2.8 percent higher compared to a year ago. The sales data, from the National Retail Federation, does not include sales at gas stations, restaurants or auto sales. "Retail sales...

Macy's sales get a boost from foreign shoppers

Macy's first fiscal quarter brought good news to shareholders as same-store sales jumped 4.2 percent, prompting the retailer to adjust its annual profit projection. The boost, according to a New York Post report, was driven by big spend by foreign tourists in U.S. retail stores.

Pop ups, experiential experiences, showrooms top retail trends, reveals report

Retail pop-up shops, showrooms boasting e-commerce and brick-and-mortar offerings and experiential retail experiences are the top trends taking place, according to a report from Phillips Edison & Company. Retailers will take advantage of pop-up shops to drive brand exposure, test...

Retail grad celebration spend projected to hit $5B

While spending on graduation gifts and celebrations won't hit a record-setting figure this year it's still not too shabby given a projection of $5.2 billion. The spend, which includes everything from greeting cards to gifts to cash, will likely be...

Jewelry, outings top Mother's Day gift list

Just over one third of Mother's Day shoppers, 34 percent, will spend $4.6 billion on jewelry for moms and 55 percent will spend $4.4 billion on food experiences — such as brunch or dinner. Flowers, which many may think top...

Mother's Day spend may hit $23B

This year may mark the second-highest spend for Mother's Day, hitting an expected $23.1 billion. That’s the prediction from an annual survey conducted by National Retail Federation and Prosper Insights & Analytics. The U.S. consumer is expected to spend an...

Last-minute shoppers love the local retail store

Not every consumer jumps online to buy that last minute gift. In fact, a Netsertive consumer survey reveals that while shoppers may do online research they're most likely to hit the local retailer for the last-minute purchase. The 2018 Local...

Survey: Most small retailers are digital-tool hungry

The small to mid-size retail business understands the importance of marketing but typically don't have tremendous resources and are "hungry" for tools to drive the business forward. That's the finding of a Constant Contact survey on small business strategy when...

Retail closings may be on record-setting pace

Retail closings this year may prove to be a record-setter in regard to storefront square footage, according to a CNBC report. The closing of 200 Bon-Ton stores, due to liquidation of assets, reflects a retail space closure of 24 million...

Study: Consumers don't mind sharing data for a better retail customer experience

Nine out of 10 consumers are okay with brands knowing more about them if it helps deliver a more rewarding and satisfying shopping experience. Yet a third don't believe brands care enough about personalizing the experience, according to Episerver's annual...

Survey: Consumers want Amazon-like store experience

Consumers, especially millennials, are increasingly expecting an "Amazon-like" experience when in a retail store environment and that means retailers need to double down on engaging, convenient shopping experience. That's the findings of a new Euclid Analytics survey, "The Store of...

Nordstrom launches men's store in Manhattan

History is being made this week as Nordstrom's launches its first-ever Manhattan, New York store. The men's only store, taking up three floors at 57th and Broadway, illustrates that the brick-and-mortar strategy remains a compelling approach. The product and clothing...

Survey: Very few consumers report excellent customer service

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent customer service. An Arvato survey, polling 500 consumers and business leaders, reveals just 9 percent...

Retail jobs grew by 46,000 in February

The number of retail industry jobs increased by 46,400 in February and the National Retail Federation calls it a "significant positive sign" for the industry overall. The figure does not include gas station, auto sellers and restaurants, according to a...

Consumers love interactive content, reveals report

Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction, according to the Kibo 2018 Consumer Trends – Engaging the Informed Consumer, which polled 3,000 U.S....

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