Trends / Statistics News
Theft, violence on the rise in retail
November 7, 2025
Violence and theft are increasing in the retail industry with retailers reporting a 18% jump in the average number of shoplifting acts per year from 2023 to…
read now
12 days of Christmas gifts hit an all-time price high
December 1, 2023
If the gifts cited in the "Twelve Days of Christmas" song are on the holiday buying list this year be prepared to spend more than ever.
read now
Online holiday season to hit $221.8B, Cyber Monday to top $12B
October 12, 2023
The online holiday shopping season will be robust, according to Adobe, with a 4.8% growth in e-commerce, hitting $221.8 billion compared to last year.
read now
Consistency key to retail customer experience, say consumers
September 18, 2023
When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…
read now
Economy growth rate slowing down
September 8, 2023
The economy is still growing, but its momentum is slowing, according to the National Retail Federation.
read now
Jewelry industry experiencing ‘engagement gap’
April 27, 2023
The engagement jewelry segment still hasn't quite recovered since the pandemic with ring sales still on the decline.
read now
More consumers want better customer experience
February 21, 2023
More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…
read now
Retail customers ignored during 2022 holiday season
February 9, 2023
Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…
read now
NRF: Recession unlikely, growth ahead
February 7, 2023
A U.S. recession is unlikely and there will be slight growth this year, according to National Retail Federation Chief Economist Jack Kleinhenz.
read now
US economy added 223K jobs at year’s end
January 10, 2023
The U.S. economy created 223,000 jobs in Dec. 2022, marking the second best year for the labor market since 1939.
read now
Retailers expanding self checkout despite challenges
December 13, 2022
Retailers are expanding the use of self checkout despite some shortcomings, according to a CNN report. The companies are looking to provide labor savings, meet…
read now
NRF: Healthy holiday sales season ahead
November 7, 2022
This year's holiday sales season will be healthy despite economic challenges and inflation concerns.
read now
Online retail sales to hit $1T this year
July 20, 2022
Online U.S. retail sales will hit $1.07 trillion this year despite inflation, higher gas prices and the ongoing concern of COVID-19 variants.
read now
Amazon names Doug Herrington as worldwide store boss
June 30, 2022
Doug Herrington is now CEO of Worldwide Amazon Stores following the departure of Amazon's tenured operations leader Dave Clark, who headed up warehousing and…
read now
Dry cleaners taps self-service technology
June 20, 2022
Dry cleaners are adopting automated pick up and drop off options that typically include self-serve kiosks.
read now
Why retailers must shift from transactional behavior to transparent behavior
June 16, 2022
Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…
read now
Mobile devices changing consumer shopping behavior
March 24, 2022
A hefty majority, 73%, of U.S. shoppers will embrace virtual cards for online purchases and the trend illustrates how smartphone innovation is rapidly changing…
read now
Signage market to hit $63.3B by 2031
March 17, 2022
The global signage market should see a CAGR of 6.3% between 2022 and 2031, reaching $63.3 billion by 2031, according to a study by Future Market Insights.
read now
Target sales, traffic robust in Q4
March 1, 2022
Target's comparable sales grew 8.9% and comparable traffic grew 8.1% in Q$ 2020 and total revenue grew more than 35% over the past two years.
read now
Site traffic, Amazon approach top of mind for retailers
February 10, 2022
Nearly all, 98%, of retail leaders are using or planning to use AI and machine learning in the next year and a half, and boosting site traffic and fashioning…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
