Trends / Statistics News
Survey: Very few consumers report excellent customer service
March 30, 2018
Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent…
read nowRetail jobs grew by 46,000 in February
March 28, 2018
The number of retail industry jobs increased by 46,400 in February and the National Retail Federation calls it a "significant positive sign" for the industry…
read nowConsumers love interactive content, reveals report
March 27, 2018
Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction…
read nowEaster spend expected to be very robust
March 26, 2018
Easter spending is predicted to hit $18.2 billion, nearly as high as last year's record-setting $18.4 billion, according to a National Retail Federation and…
read nowThe try-before-you-buy trend spurring a returns tsunami, claims study
March 26, 2018
Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…
read nowWomen like online shopping more than men, claims report
March 20, 2018
When it comes to ecommerce and online shopping it's women who are enthusiastic as male consumers tend to prefer shopping in brick-and-mortar retail locations.
read nowReport: Technology essential for retail
March 9, 2018
A new GlobalData report reveals choosing the right digital technology is essential for retailers striving to survive and differentiate their brand.
read nowMillennials willing to pay more for a top mobile experience
March 8, 2018
Millennial consumers are willing to spend more if the return is a five-star mobile experience, according to a Worldpay research report.
read nowValentine's Day shoppers heading into stores for gifts
February 13, 2018
A Citi Retail Services survey reveals nearly half, 48 percent, of consumers seeking to buy a Valentine's Day gift will walk into a store.
read nowConsumer chatbot adoption facing some hurdles
February 13, 2018
While artificial intelligence and chatbots are clearly proving useful for retailers when it comes to improved customer enagement and experience, consumers are…
read nowSurvey: Data, top tier buy-in are key to successful customer experience
February 9, 2018
Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring…
read nowApparel sales on a comeback, claim industry watchers
February 9, 2018
The robust holiday sales season at the end of 2017 is likely spurring what some are calling a comeback for the retail apparel sector.
read nowConsumers love online search but are still buying in stores
February 8, 2018
A new research report reveals seven in 10 consumers are searching online for products but are heading into a brick-and-mortar retailer to make the purchase.
read nowBest Buy doling out employee bonuses
February 8, 2018
The country's top consumer electronics retailer intends to hand out bonuses to more than 100,000 employees due to the new corporate tax reform law.
read nowConsumers like self-service more than associate interaction, reveals survey
January 24, 2018
If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey.
read nowBusiness agility key priority but no one wants to spearhead it
January 23, 2018
A West Monroe Partners survey reveals that while business agility is a top focus, few executives are willing to take ownership of the critical strategy.
read nowStudy: Retail industry sales growth to hit 3% annually through 2021
January 23, 2018
The retail industry sales outlook is pretty healthy, with a 3 percent annual growth rate through the next three years, according to a Zebra Technologies-IHL…
read nowJD.com debuts first store in new high-tech supermarket chain
January 8, 2018
Chinese ecommerce player JD.com is opening the first of what will be a chain of high-tech supermarkets in Beijing.
read nowStore closures will hit 12K in 2018
January 5, 2018
The start of the new year will bring a "rash" of bankruptcy filings and store closing announcements, according to a Business Insider report that cited data…
read nowTax bill may impact retailer strategy in several ways
January 4, 2018
Retailers will likely be hiring less workers and embracing automation technology due to the new federal tax laws.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
