Trends / Statistics News
Analyst: What Macy's needs to do to rally
April 20, 2017
Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst.
read nowAptos study highlights successful omnichannel engagement strategies
April 20, 2017
Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…
read nowLloyds Bank bets big on 'micro branches'
April 10, 2017
Following on the heels of announcements by HSBC and the Royal Bank of Scotland, Lloyds Bank has confirmed that it will be scaling down its branches in the U.K.
read nowUK retailers not delivering on customer experience, claims report
April 3, 2017
A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…
read nowAnalyst: Under Armour brand appeal on the rise
March 31, 2017
In the midst of doomsday retail forecasts comes a bit of sunshine as Under Armour's brand is gaining greater appreciation by consumers.
read nowStudy: Emotional consumers tend to impulse buy functional goods
March 31, 2017
When consumers feel a bit out of control and go shopping, they're not inclined to hit the luxury retailers.
read nowReport: Wal-Mart top retailer in apparel sales
March 30, 2017
Amazon isn't the leader of everything in retail apparently as Wal-Mart is the top apparel retailer and part of its success is likely tied to its acquisition…
read nowMark-downs a big lure for the female shopper
March 29, 2017
Nearly half of U.S. female shoppers, 45 percent, will only step into a retail store if there's a sale of 41 percent or more being offered.
read nowBaby Boomers love the retail discount
March 28, 2017
When it comes to shopping the Baby Boomer generation isn't interested in paying full price when it comes to cars, smartphones, electronics, appliances or…
read nowRetailers losing big bucks by not getting personal, reveals survey
March 21, 2017
Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service.
read nowWal-Mart shoppers are loving rotisserie chicken, health supplements these days
March 20, 2017
Rotisserie chicken, health supplements such as tumeric and 'smart' educational-focused toys are favorites when it comes to Wal-Mart shoppers.
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ICX Association extends entry deadline for annual Elevate Awards
March 14, 2017
Nomination deadline for the Association's annual awards has been extended to April 3.
read nowSt. Patrick’s Day spend may be a record-breaker
March 13, 2017
Americans celebrating their 'Irish' will likely spend the most this year, about $5.3 billion.
read nowBrick-n-mortars still top channel for consumers
March 13, 2017
More than half, 56 percent, of U.S. consumers prefer a brick and mortar shopping channel and 93 percent of customer journeys involves multiple channels…
read nowGrocery shoppers jumping online more than ever, reveals report
March 10, 2017
One in three grocery shoppers will place online orders this year and nearly three quarters of shoppers will switch grocers if there is a better shopping…
read nowBankers will spend more on CX this year, reveals report
March 8, 2017
The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…
read nowMost retailers haven't found a profitable way to fill orders
March 1, 2017
A new JDA Software and PwC report reveals just 10 percent of 350 global retailers are making money when it comes to product fulfillment.
read nowStudy: Customer service supplants sales as job No. 1 in retail banking
February 24, 2017
Boosting sales results is no longer job one for North American banks. These financial institutions now believe cultivating customer relationships is their top…
read nowNordstrom most popular retailer, reveals survey
February 14, 2017
Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…
read nowBofA piloting smaller, fully automated branch concept
February 14, 2017
Taking financial self-service to the next level, Bank of America has launched a test of three fully automated branches in Denver and Minneapolis, according to…
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