Trends / Statistics News
Mobile wallet use to overtake credit cards
March 4, 2020
Mobile wallet use is beginning to take off in the U.S. and will overtake credit cards as the leading form of online payment, according to a report from FIS.
read now
Gen Z bank customers want latest tech with traditional support channels
March 3, 2020
The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…
read now
Marketers going omnichannel to drive customer engagement
February 26, 2020
A majority of retail marketers, 88%, are shifting from traditional campaign strategies to more omnichannel activities and 84% now have high visibility into…
read now
Overspending doesn't get much love on Valentine's Day
February 11, 2020
Nearly one in three Americans are not feeling the love if their partner overspends on Valentine's Day, according to a survey released by CompareCards.
read now
Brick-and-mortar not dying but evolving, reveals report
February 10, 2020
Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.
read now
Survey: Valentine's Day spend will be record-setting
February 4, 2020
Given the strong holiday sales season retail watchers are expecting spend on Valentine's Day to be record-setting.
read now
Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery
January 31, 2020
Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…
read now
Coronavirus likely to impact airport travel, retail worldwide
January 31, 2020
Airport passenger traffic, as well as airport retail environments, will more than likely feel the impact of the coronavirus outbreak on a global basis.
read now
Smartphone shopping getting more popular
January 28, 2020
While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.
read nowNYC Council passes ban on cashless-only retail
January 24, 2020
New York City Council has passed a bill banning cashless-only stores and restaurants and imposes a fine for each violation.
read now
Retail spend is up and millennials are to thank
January 24, 2020
Retail spending is up, according to a TD Bank report, and millennials are the consumer generation leading the charge.
read now2019 retail sales ended on a strong note
January 17, 2020
The U.S. retail industry ended 2019 on a strong financial note with a 0.3% sales jump in December.
read nowMillennials like the digital receipt approach
January 7, 2020
Nearly every consumer, nine out of 10 polled by Green America, wants a digital receipt as an option.
read nowSurvey says consumers want personalized experience
January 7, 2020
Personalization is top of mind for the consumer and retailers need to step up the customer experience effort as a majority of shoppers say brands are not…
read nowMastercard says holiday e-commerce sales enjoy record surge
January 3, 2020
Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…
read nowGlobal flat panel market to hit $178B
January 1, 2020
The global flat panel display market is expected to reach $178.4 billion by 2025, according to a report by ResearchandMarkets. During this time, it will grow…
read now
Gap between retail winners and losers getting bigger
December 18, 2019
Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…
read now
Report: Retail is in flux
December 17, 2019
A white paper on customer experience within the apparel store environment reveals why shoppers switch stores and the impact big box and fast fashion brands are…
read now
American Express study reveals rise in online payment fraud
December 5, 2019
American Express issued a report showing that 77% of merchants reported being victim of some type of fraud, adding that efforts to mitigate those risks are…
read now
SMBs want better credit card rewards, benefits
December 5, 2019
While small business credit cards are generally getting high marks from their customers, they are falling short in a key area that involves terms, rewards and…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
