How hourly workers are changing the retail customer experience

How hourly workers are changing the retail customer experience

Derek Jones, vice president, business development at Deputy, offers up ways retailers can work toward cultivating loyal workers to best serve customers.

How scrappy, online retailers can thrive and grow in the Amazon era

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to connect with customers and increase sales.

Educated and prepared store associates key to successful brick-and-mortar stores

Educated and prepared store associates key to successful brick-and-mortar stores

Janet Hawkins, founder and president of Opterus, offers up best practices for ensuring the store associate can help keep the store humming with excitement and engagement.

The role of store associate is changing, retailers and brands better take notice

The role of store associate is changing, retailers and brands better take notice

Marc Gingras, CEO and founder of Foko Retail, explains that as shopping experiences change so does the role of the associate in the modern store, especially when it comes to tasks like merchandising or handling the final transaction.

One size does not fit all: Localization vs. standardization in retail

One size does not fit all: Localization vs. standardization in retail

Sarah Kampman, vice president of product at Square Root, explains why one of the biggest areas of transformation in retail is the relationship between corporate and store leadership.

Considering franchising? Avoid top missteps to achieve success

Considering franchising? Avoid top missteps to achieve success

There are plenty of mistakes new franchisors make when embarking on expanding their brand and they range from missteps in operational strategy to not focusing on the customer experience.

Inspiring employees to deliver great customer experiences

Inspiring employees to deliver great customer experiences

Lindsey Goodchild, CEO of Nudge Rewards, explains how happy employees lead to happy customers, which leads to stronger loyalty and profitability. According to a recent poll, companies with highly engaged employees outperform competitors by 147 percent.

Ulta Beauty tackles retail change by embracing change

Ulta Beauty tackles retail change by embracing change

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company relishes the opportunity to meet consumers' expanding and growing needs.

How major mergers are changing your favorite private brands

How major mergers are changing your favorite private brands

Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.

Escaping the vicious cycle of employee turnover

Escaping the vicious cycle of employee turnover

Steven Kramer, CEO, WorkJam, explains why a lack of effective workforce management can lead to employee attrition which can be detrimental to an organization.

Target expands delivery, boosts wages amidst earnings report criticism

Target expands delivery, boosts wages amidst earnings report criticism

Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in place to drive in-store and digital innovation and sales.

Retail 2020: A sneak peek at the future of retail workforce management

Retail 2020: A sneak peek at the future of retail workforce management

Jennifer Johnson, director, retail and hospitality practice group, Kronos Inc., takes a look at what the retail experience could look like in 2020 and how retailers will benefit from improving the employee experience.

CVS Health chief to take helm at Hudson’s Bay

CVS Health chief to take helm at Hudson’s Bay

Helena Foulkes, a top CVS Health Corp. executive and president of CVS Pharmacy, is taking on the CEO role at Hudson’s Bay come Feb. 19.

How to best deal with a giant-size crisis

How to best deal with a giant-size crisis

Chip R. Bell offers up insight on how to deal with crisis situations that demand an escalated level of recovery response. Retailers that believe they can "wing it" through crisis situations usually end up getting severely wounded in the marketplace.

2017 in Review: Top 5 features highlight retailer experiences

2017 in Review: Top 5 features highlight retailer experiences

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Kagan: Every retailer success depends on golden rule

Kagan: Every retailer success depends on golden rule

Jeff Kagan talks the golden rule in retail success: personal service. Yet, most companies don't train workers to treat the customers well.

Top 5 skills every frontline associate must have

Top 5 skills every frontline associate must have

Kevin Nix, CEO and co-founder, Stellar Loyalty, explains why tech-savvy frontline employees must have five specific skills and why retailers must invest in identifying candidates who naturally have these talents.

Live Webinar: Why it's time to tap mobile to boost frontline execution

Live Webinar: Why it's time to tap mobile to boost frontline execution

Mobile is key when it comes to frontline employee performance whether it's retail, foodservice or hospitality. Find out why global brands are embracing the mobile device and how to hurdle challenges from Compass Group in this Nudge Rewards webinar on Nov. 7 at 11 a.m. EST.

Neiman Marcus reaps customer experience, associate rewards via communication platform

Neiman Marcus reaps customer experience, associate rewards via communication platform

The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store associate and in-store communication experiences as well.

Take your workforce off a 'lean' diet with better management practices

Take your workforce off a 'lean' diet with better management practices

John Orr, senior vice president of retail at Ceridian, believes employees are at the core of delivering a good customer experience and achieving profitability success.

Showing (1 - 20) of 48

Get the latest news & insights


News

Resources

Trending

Features

Lions of retail: 8 surprising brands coming on strong In 2018