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Retail Display Cases Go Lean & Green with LUXEON-Based LED Fixtures

Retail Display Cases Go Lean & Green with LUXEON-Based LED Fixtures

New solid-state under- and in-cabinet fixtures that are 1/10 the height of comparable non-LED luminaires have helped transform an upscale Israeli jewelry store with sleek new showcases featuring a more open appearance, better product lighting and 85 percent lower power...

Type: Case Study




Challenges manufacturers face in an e-commerce environment

Challenges manufacturers face in an e-commerce environment

Traditionally, consumer product manufacturers have marketed their products through the traditional retail customer channel or in many cases through company owned brick and mortar stores. Companies with strong brand images have been able to successfully market in both spaces by...

Type: White Paper




Cinepolis marches into India cinema with IBM point-of-sale and dynamic, scalable infrastructure

Cinepolis marches into India cinema with IBM point-of-sale and dynamic, scalable infrastructure

Lights! Camera! Action! Cinepolis marches into India cinema with IBM AnyPlace Kiosks and Point-of-Sale systems. These powerful IBM retailing solutions are helping Cinepolis meet the challenges of expansion while enabling seamless customer service and controlling costs.

Type: Case Study




Active Ride Shop is

Active Ride Shop is "dropping in" with IBM Remote Management Agent to slash downtime and streamline operations

Active Ride is dropping in with IBM Remote Management Agent to slash downtime and streamline operations. Active Ride also recently updated its POS technology with sleek IBM SurePOS 500 touchscreen terminals linked to fast, high quality IBM SureMark printers and back-office xSeries servers to speed store checkout and collect customer data.

Type: Case Study




Digital Signage and Emergency Messaging on Campus

Digital Signage and Emergency Messaging on Campus

Digital signage can deliver real-time emergency messaging, provided it can function across multiple platforms.

Type: White Paper




How much is poor customer service costing your business?

How much is poor customer service costing your business?

ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered valuable insight into consumer tipping points and the true impact of poor service on satisfaction, loyalty and brand reputation.

Type: Research




Sourcing Retail Store Fixtures from China

Sourcing Retail Store Fixtures from China

Sourcing fixtures from China can increase ROI, but a careful eye must be kept on hidden expenses and quality.

Type: Special Report




The Right Way to Rollout

The Right Way to Rollout

When rolling out a fixture installation, companies can choose to use in-house staff or outsource to an experienced company. Learn the pros and cons of each method.

Type: Special Report




The Future of Digital Signage: Integrated, Interactive, Intelligent Networks

The Future of Digital Signage: Integrated, Interactive, Intelligent Networks

“Digital Signage,” a frequently-used, all encompassing descriptor, reflects the economies of a fully digital supply chain for media creation, management, connectivity and presentation. Download this special Wall Street Journal supplement to learn more about the future of digital signage.

Type: Special Report




The Automated and Connected Store

The Automated and Connected Store

Store revival in retail will require a monumental shift in the retailer's mindset for overhauling a customer's destination shopping experience, personalized marketing, and even personalized merchandise mix.

Type: Research




Retail CRM vendor landscape and capabilities

Retail CRM vendor landscape and capabilities

No single vendor can deliver all functionality defined in this retail CRM solution map, but a few vendors are close. The commercially available multichannel capabilities of 21 vendors in this framework will help clients understand the current retail CRM landscape.

Type: White Paper




Online Retail and the ROI of Live Help

Online Retail and the ROI of Live Help

Engaging shoppers with live help at the right time in the right channel decreases shopping cart abandonment, increases conversion rates and order values, and builds loyalty. New data suggests consumers want, expect and value live assistance when shopping online.

Type: White Paper




Webinar: Online Retail and the ROI of Live Help - Why Global Online Shoppers Demand Live Customer Service

Webinar: Online Retail and the ROI of Live Help - Why Global Online Shoppers Demand Live Customer Service

A growing number of retailers are turning to live chat and click-to to-call solutions to provide live online customer service instead of forcing shoppers to use self-service or call a toll-free number. Why?

Type: Webinar




The New Consumer Behavior Paradigm: Permanent or Fleeting?

The New Consumer Behavior Paradigm: Permanent or Fleeting?

The economic shocks of the past two years have created greater urgency for retailers and their suppliers to understand and respond to the new marketplace realities — not the least of which is the fact that the recession has changed shopping behavior.

Type: Research




Social Media: An Inside Look at the People Who Use It

Social Media: An Inside Look at the People Who Use It

A special analysis of the BIGresearch Simultaneous Media Usage Survey was compiled for the Retail Advertising and Marketing Association, a division of the National Retail Federation. The survey was conducted October 15—December 28, 2009. The survey designates "social media users"...

Type: Research




Card Not Present fraud - a primer

Card Not Present fraud - a primer

In its simplest form, Card Not Present ("CNP") fraud involves the unauthorized use of a credit or debit card number, the security code printed on the card (if required by the merchant) and the cardholder’s address details to purchase product...

Type: White Paper




Wi-Fi and Your ROI

Wi-Fi and Your ROI

In the continuing evolution of technology, wireless devices have become the new norm of how people use technology, which is to say "almost everywhere."

Type: White Paper




All-in-One Panel PCs Give Boost to Kaon

All-in-One Panel PCs Give Boost to Kaon

Units produced by Tek Panel offer vital power, ruggedness and mobility for delivering high-end interactive graphics packages.

Type: Case Study




AML M7225 Handheld Computer

AML M7225 Handheld Computer

The M7225 is a richly featured, wireless handheld computer designed for use in retail, manufacturing, and warehouse data capture applications. Its industrial rating makes it durable enough for harsh or challenging environments, but it is lightweight and compact enough to be used in retail and other commercial applications.

Type: Fact Sheet




Shipping Service Helps Kayak Retailer Reach Global Customers

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's customer base.

Type: Case Study




Kiosks: The Complete Story on ROI

Kiosks: The Complete Story on ROI

The value of investing in a kiosk network deployment depends in large part on the return on that investment. Learn the revenue potential of a kiosk network and the factors a deployer needs to consider when calculating ROI.

Type: Mini-Guide




Digital Signage in Sports and Entertainment Venues

Digital Signage in Sports and Entertainment Venues

Effective use of a digital signage network in sports and entertainment venues will generate revenue, improve safety and enhance the overall experience of the visitor.

Type: White Paper




All-in-One Panel PCs: Digital Signage Made Simple

All-in-One Panel PCs: Digital Signage Made Simple

Digital signage network operators want high-powered capabilities, but many do not have the time or resources to invest in a complex digital signage system. All-in-one panel PCs provide operators with a simple, easy-to-use digital signage solution that drives effective campaigns.

Type: Special Report




Webinar: Digital Out-of-Home (DOOH) Advertising - An Agency Perspective Overcoming Challenges with New Approaches

Webinar: Digital Out-of-Home (DOOH) Advertising - An Agency Perspective Overcoming Challenges with New Approaches

The DOOH market is on the rise and advertising on those digital screens is becoming more prevalent in the world today. Although this is good news for targeted, high value advertising, most ad agencies still regard the media as immature...

Type: Webinar




Transaction Equipment Corp. Warehouses Speed Customer Service

Transaction Equipment Corp. Warehouses Speed Customer Service

Split First ATM needed a way to deploy ATMs to its clients quickly, but normal delivery time was five to seven business days. Transaction Equipment Corp. stocked a warehouse to meet Split First ATM's needs, speeding delivery and ensuring customer satisfaction.

Type: Case Study




Southwest Virginia Museum Historical State Park - Coal Exhibit

Southwest Virginia Museum Historical State Park - Coal Exhibit

The latest upgrade at the Southwest Virginia Museum Historical State Park mixes with technology with historic artifacts to give visitors to the site an in-depth look at the story of coal mining in Southwest Virginia. The centerpiece of the new...

Type: Brochure




Association of Zoos and Aquariums - Zoo Tube

Association of Zoos and Aquariums - Zoo Tube

One of the most exciting initiatives that Imperial Multimedia has underway is a project to design and build interactive kiosks that will be used throughout the country in all major zoos and aquariums. The Association of Zoos and Aquariums (AZA)...

Type: Brochure




Considerations When Placing a POS System

Considerations When Placing a POS System

The point of sale is the last interaction a customer will have in the store. Having a cluttered, crowded system can leave a lasting negative impression. Utilizing mounting solutions can maximize space and ensure efficiency.

Type: White Paper




Price Checkers and Digital Signage Can Provide Data to Customers

Price Checkers and Digital Signage Can Provide Data to Customers

Price checking scanners and digital signage can be integrated to allow retailers to enhance marketing and offer convenience for customers, leading to increased ROI.

Type: White Paper




Combating Fraud in International Shipping

Combating Fraud in International Shipping

The international market is potentially lucrative for U.S. retailers, but the complexities of shipping overseas, as well as the need to combat fraud, makes some companies hesitate. Parcel forwarding services can offer a solution.

Type: White Paper




Improving Customer Satisfaction in Retail Banking

Improving Customer Satisfaction in Retail Banking

Uncertainty about the future is dominating the consumer’s mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients and how today’s economy is shaping their choices.

Type: White Paper




Engaged Customers Deliver 70% Open Rate for ZPizza

Engaged Customers Deliver 70% Open Rate for ZPizza

Zpizza is a popular chain of restaurants that deliver a delicious, healthier, and creative choice for pizza. They selected Empathica to launch their new email club. In keeping with their brand promise, they wanted to deliver fresh, creative and personal...

Type: White Paper




The ROI on Customer Feedback: Why It Pays to Listen to the Customer

The ROI on Customer Feedback: Why It Pays to Listen to the Customer

Aberdeen research for this report investigates how companies successfully capture and leverage customer feedback to improve customer satisfaction and retention, ultimately, to achieve increased revenues, profits and shareholder value. Download now to view their findings.

Type: Case Study




Self-Checkout

Self-Checkout

Self-checkout has revolutionized retail by putting the “last mile” of the transaction in the hands of the shopper. In this exclusive guide, you will learn how this technology can improve the customer experience, increase sales and drive profitability.

Type: Guide




How To Manage A Self-Service System Installation - Seven Tips For Success - Retail

How To Manage A Self-Service System Installation - Seven Tips For Success - Retail

When implementing self-service technologies – such as kiosks, self checkouts or price checkers – retailers often have little previous experience to use as a baseline. Unlike many other technology implementations, self-service elements are consumer-facing and often require an entirely new...

Type: Brochure




25 Norwegian shopping malls implement Dynamax digital signage

25 Norwegian shopping malls implement Dynamax digital signage

From being a provider of traditional advertising solutions, Clear Channel Norway is now using Dynamax’s flagship POV, content scheduling software, to provide innovative digital signage that is reaching vast numbers of consumers, and bringing new, animated content to advertising screens across Norway.

Type: Case Study




Audience Connects Students to Continuing Education

Audience Connects Students to Continuing Education

Northern Alberta Institute of Technology worked with Matrix Video Communications and Capital Networks to install a digital signage system that would inform students about any changes to class schedules. The system is so popular that is has grown to include...

Type: Case Study




Direct Source Services

Direct Source Services

Direct Source has grown their services business over the past few years. Here is a touch of some of the examples that have proven and successfully deployed to retailers.

Type: Brochure




Why to Partner with Direct Source

Why to Partner with Direct Source

The competition for consumer preference and brand differentiation is intense. Direct Source is focused on helping you achieve your goals: - More efficient overall operations - More secure and accurate customer information - Ability to leverage existing technology investments -...

Type: Brochure




Wireless Solutions Retail Brochure

Wireless Solutions Retail Brochure

Portable secure data solutions for networking options, transaction assistance and more, all tailored to your specific environment.

Type: Brochure




Electronic Transactions

Electronic Transactions

Direct Source provides (or can advise) on all aspects of implementation: hardware, software, network "certification,” self-hosting, key injection and follow through. As an end-to-end provider, we stay focused on the outcome to create efficiencies throughout. We can develop turn-key software...

Type: Brochure




Customer Interactive Solutions

Customer Interactive Solutions

Customer service improves when interactions are automated to augment the shopping experience. Direct Source provides web-enabled customer interactive devices at store level. The technology allows you to leverage your intranet/Internet systems to expand your store’s profit potential. There are many...

Type: Brochure




In Store Technology Services and Support

In Store Technology Services and Support

Direct Source allows you to innovate with proven results. Because we represent the range of manufacturers, we understand their strengths and can operate in an open environment that selects the best fit for you. And, because we develop software and integrate and install hardware, we know what works—from experience.

Type: Brochure




Remote Key Loading for ISOs

Remote Key Loading for ISOs

Security standards require that keys for ATMs must be changed every 12 months, meaning the old system of manually changing keys is no longer efficient. Remote key loading offers labor savings, operating efficiency and enhanced security, without the possibility of human error.

Type: White Paper




'Device attached security' simplifies ATM protection

'Device attached security' simplifies ATM protection

When money is concerned, security and accuracy are imperative. Yet for many automated teller machines, it’s purely a matter of luck that larger problems with the integrated IT systems have not occurred. And this could change at any moment.

Type: White Paper




Expanding ATM Usage in a Credit Crunch

Expanding ATM Usage in a Credit Crunch

Retailers can benefit from the growing popularity of cash by installing an ATM in the store itself. Customers enjoy the convenience, and studies show that more cash is spent in a store with an ATM, increasing revenue. Access to surcharge...

Type: White Paper




Unbeatable Service

Unbeatable Service

What we do is as important as how we do it. From a personal interaction perspective, collaborative and friendly service is our cornerstone. From a business process perspective, we understand that work-order tracking and reporting can be a key enabler...

Type: White Paper




Take Your Kiosk to the Next Level

Take Your Kiosk to the Next Level

Credit and debit payment for retail products and services is growing, but a customer’s preferred method of payment in 6 of 10 transactions is cash. Our solution enables customer payment preferences, whether credit card, debit card, prepaid card or cash....

Type: Mini-Guide




In-Store Closed-Loop Management

In-Store Closed-Loop Management

In many of today’s retail and restaurant establishments, the need to manage cash is as great as ever. Cash is still the most-preferred means of payment for transactions. In addition, many businesses need to disburse large amounts of cash either...

Type: White Paper




Using international parcel forwarders for Global Expansion

Using international parcel forwarders for Global Expansion

Looking to increase sales revenue and considering the international marketplace? More than half of the companies in the U.S. have overcome their concerns; fraud, complex operational issues and high shipping costs. The result an average of 17% increase in revenue....

Type: White Paper




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Intel's Christie Rice talks customer experience, digital innovations