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Predictive analytics support retail revenue growth

Predictive analytics support retail revenue growth

Predictive analytics is a methodology that fundamentally draws knowledge from vast pools of data about individual customers. What makes predictive analytics compelling is the multi-dimensional approach it brings to understanding customer behavior.

Type: White Paper




Costco Uses Virtualization to Save Space, Reduce Costs, and Increase IT Agility

Costco Uses Virtualization to Save Space, Reduce Costs, and Increase IT Agility

Using virtualization technology, Costco can control IT spending, increase IT flexibility, and manage its virtualized server assets more efficiently.

Type: Case Study




METRO Group Reduces IT Costs and Increases Security with Embedded Operating System

METRO Group Reduces IT Costs and Increases Security with Embedded Operating System

Germany-based Metro Cash & Carry deployed POS systems based on Windows XP Embedded at outlets in four countries. Since completing an initial deployment in four countries, METRO Group has reduced the costs of managing its POS systems, increased security, and provided better service for its customers.

Type: Case Study




Lehigh Safety Shoes Boosts Profits on Boots and Shoes by 20 Percent

Lehigh Safety Shoes Boosts Profits on Boots and Shoes by 20 Percent

Lehigh Safety Shoes added the flexible interoperability of Microsoft Dynamics Retail Management System (RMS). Its ability to track Lehigh’s complex matrix inventory, capture signatures, and communicate over mobile devices has cut lines down to one and two minutes.

Type: Case Study




Douglas Gives POS System a Makeover to Deliver World-Class Customer Service

Douglas Gives POS System a Makeover to Deliver World-Class Customer Service

Europe’s most successful retailer of cosmetics and fragrances, Douglas, maintains a tight focus on delivering exceptional counter and sales service that exceeds customer expectations. The company is at the leading edge of using technology to make its customer services more personalized, secure, speedy, reliable, and desirable.

Type: Case Study




German Retailer Creates New Fashion Shopping Experience

German Retailer Creates New Fashion Shopping Experience

German retailing giant OTTO wanted to build a virtual store for fashion apparel — a shopping experience that would break through perceived barriers in online shopping.

Type: Case Study




Danish Supermarket Group Manages 10 Terabytes of Business Intelligence

Danish Supermarket Group Manages 10 Terabytes of Business Intelligence

With more than 1,000 stores, Danish Supermarket group is one of Denmark’s largest retailers. To help keep up with customer needs, the company manages more than 10 terabytes of business intelligence data.

Type: Case Study




Family Dollar Enables Strategic Business Initiatives with New Store Systems

Family Dollar Enables Strategic Business Initiatives with New Store Systems

Family Dollar needed to revamp its 16,000 checkout lanes and legacy POS systems. Toshiba TEC America and Microsoft Corp. partnered with Family Dollar to develop an innovative POS solution.

Type: Case Study




Retailer Boosts Online Experience and Sales with Dynamic Smart Client Application

Retailer Boosts Online Experience and Sales with Dynamic Smart Client Application

FNAC teamed with Microsoft and used the Windows Vista operating system to create a new smart client application for FNAC.com.

Type: Case Study




JYSK Canada Takes Advantage of ERP System, Gets E-Commerce Site Up and Running Fast

JYSK Canada Takes Advantage of ERP System, Gets E-Commerce Site Up and Running Fast

JYSK Canada wanted to further increase its presence and sales by making its merchandise available over the Internet. To do so, the company needed to ensure that it could take advantage of its existing enterprise resource planning (ERP) system.

Type: Case Study




Creating a sound brand

Creating a sound brand

A sound strategy can lift and expand the level of consumer awareness of the brand and make it much more accessible.

Type: White Paper




Hot Topic concept Torrid automates email communication with customers

Hot Topic concept Torrid automates email communication with customers

Torrid is a distinct multi-channel specialty retail concept operated by Hot Topic. It’s a fashion-forward brand that sells apparel, lingerie, shoes and accessories designed for various lifestyles targeting plus-size young women, ages 15 to 29.

Type: Case Study




Ready to Buy: The In-Market Consumer

Ready to Buy: The In-Market Consumer

There are approximately 140 million online shoppers in the United States. Of this group, the target market for any given product generally falls somewhere in the range of tens of millions of shoppers. This is the audience online advertisers typically...

Type: White Paper




Best Buy boosts shopping cart transactions by 20%

Best Buy boosts shopping cart transactions by 20%

As a leading multi-channel retailer in a highly competitive market, Best Buy understands the importance of leveraging the Internet to drive traffic and purchases at its retail stores. With a customer-centric focus, Best Buy’s goal is to deliver a consistent...

Type: Case Study




Retailer wins battle against online payment fraud

Retailer wins battle against online payment fraud

In 2008, retail losses due to online credit card fraud reached a record $4 billion in the U.S. and Canada, according to CyberSource Corp. It’s a staggering number that’s been rising by double-digit percentages annually as the web continues to be a fast-growing channel for retailers.

Type: Case Study




Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order tracking.

Type: Case Study




LED light boxes save money, increase profits for retailers

LED light boxes save money, increase profits for retailers

Numerous retail stores have reduced their energy usage by improving their lighting efficiency.

Type: White Paper




Cox’s Foodarama implements StoreNext software

Cox’s Foodarama implements StoreNext software

The independent grocer overhauled its in-store technology, including a POS upgrade that makes life better for both customers and employees.

Type: Case Study




Developments in Audience Measurement for Digital Signage

Developments in Audience Measurement for Digital Signage

Video technology is being used to measure network audiences with pinpoint accuracy.

Type: White Paper




Culture Connection: Linking Culture, Brand and Revenue

Culture Connection: Linking Culture, Brand and Revenue

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization.

Type: Webinar




Self-Service Store Integration

Self-Service Store Integration

Self-service technology can enhance the customer experience, but proper integration is pivotal. Learn how smartly deployed technology can unify the shopping experience while adding new customer touchpoints.

Type: Guide




The Hidden Costs of Installation

The Hidden Costs of Installation

Installing digital signage yourself may seem like a good way to save money, but without careful planning, it can end up costing more. Here are three keys to making it work.

Type: White Paper




Webinar - Mobile Retail: What Comes Next?

Webinar - Mobile Retail: What Comes Next?

There's a lot of talk about and a lot of interest in mobile retailing, from scannable on-screen coupons to line-busting with checkout in the aisle. In this webinar, you'll learn about the state-of-the-art of m-retail technology, and practical advice on what steps to take next in order to make these dreams a reality.

Type: Webinar




Reducing Abandoned Shopping Carts with Live Help

Reducing Abandoned Shopping Carts with Live Help

Click-to-chat and click-to-call options can help retailers turn shoppers into buyers.

Type: Mini-Guide




Turnkey, plug-and-play interactive floor wows retail shoppers

Turnkey, plug-and-play interactive floor wows retail shoppers

Several high-volume retail chains have deployed the GestureTek Cube in multiple stores because it requires no technician to install and is ready to run a 5' by 4' interactive projection experience as soon as it's taken out of the box.

Type: Case Study




Swiss jeweler utilizes RFID for inventory visibility

Swiss jeweler utilizes RFID for inventory visibility

De Grisogono asked SOLID and TAGSYS to provide a complete solution for traceability based on SOLID's experience in automated identification software and TAGSYS' track record in customizing RFID technology for complex environments.

Type: Case Study




Montreal retailer moves to Mac-based POS

Montreal retailer moves to Mac-based POS

At Off the Hook, it isn't just about the business of selling designer apparel, it is about creating a brand that makes a statement in the community and reflects the lifestyle of its staff and customers. In recent years, this...

Type: Case Study




The Best $1,000 a Retailer Can Spend

The Best $1,000 a Retailer Can Spend

Mini-kiosks are versatile, multi-tasking devices that can be used by customers and store personnel to make the shopping experience less frustrating, more efficient and more enjoyable.

Type: White Paper




Benefits of Space-Saving Multifunctional Kiosks in Non-Retail Sectors

Benefits of Space-Saving Multifunctional Kiosks in Non-Retail Sectors

Increased versatility of kiosks enhances security, efficiency and productivity in sectors such as education and healthcare.

Type: White Paper




Item-level RFID brings big savings to retail distribution center

Item-level RFID brings big savings to retail distribution center

TAGSYS provided retailer Serge Blanco everything it needed to identify and manage each individual apparel item that passes through its distribution center with item-level RFID technology. The company recommended specific UHF tags and equipment for the environment, and worked with suppliers so they could apply the tags at the point of manufacture.

Type: Case Study




RFID speeds up fashion retail restocking process

RFID speeds up fashion retail restocking process

Throttleman is a famous fashion brand in Portugal which sells more than 2 million pieces of apparel through its store network and through multi-brand retail stores each year. The company contacted TAGSYS and systems integrator Creative Systems to define and support a complete and reliable RFID solution that would improve the supplying process.

Type: Case Study




75,000 Red LEDs Wrap 7-Story Mall Facade

75,000 Red LEDs Wrap 7-Story Mall Facade

Shopping center developers everywhere strive for strategies to distinguish their properties. In Thailand, that effort led the country’s largest retail developer to embellish the facade of a seven-story Bangkok shopping complex that opened in November 2008 with 75,000 red LUXEON Rebel LEDs arranged to form a bold pattern-changing geometric design.

Type: Case Study




Retail Display Cases Go Lean & Green with LUXEON-Based LED Fixtures

Retail Display Cases Go Lean & Green with LUXEON-Based LED Fixtures

New solid-state under- and in-cabinet fixtures that are 1/10 the height of comparable non-LED luminaires have helped transform an upscale Israeli jewelry store with sleek new showcases featuring a more open appearance, better product lighting and 85 percent lower power...

Type: Case Study




Challenges manufacturers face in an e-commerce environment

Challenges manufacturers face in an e-commerce environment

Traditionally, consumer product manufacturers have marketed their products through the traditional retail customer channel or in many cases through company owned brick and mortar stores. Companies with strong brand images have been able to successfully market in both spaces by...

Type: White Paper




Cinepolis marches into India cinema with IBM point-of-sale and dynamic, scalable infrastructure

Cinepolis marches into India cinema with IBM point-of-sale and dynamic, scalable infrastructure

Lights! Camera! Action! Cinepolis marches into India cinema with IBM AnyPlace Kiosks and Point-of-Sale systems. These powerful IBM retailing solutions are helping Cinepolis meet the challenges of expansion while enabling seamless customer service and controlling costs.

Type: Case Study




Active Ride Shop is

Active Ride Shop is "dropping in" with IBM Remote Management Agent to slash downtime and streamline operations

Active Ride is dropping in with IBM Remote Management Agent to slash downtime and streamline operations. Active Ride also recently updated its POS technology with sleek IBM SurePOS 500 touchscreen terminals linked to fast, high quality IBM SureMark printers and back-office xSeries servers to speed store checkout and collect customer data.

Type: Case Study




Digital Signage and Emergency Messaging on Campus

Digital Signage and Emergency Messaging on Campus

Digital signage can deliver real-time emergency messaging, provided it can function across multiple platforms.

Type: White Paper




How much is poor customer service costing your business?

How much is poor customer service costing your business?

ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered valuable insight into consumer tipping points and the true impact of poor service on satisfaction, loyalty and brand reputation.

Type: Research




Sourcing Retail Store Fixtures from China

Sourcing Retail Store Fixtures from China

Sourcing fixtures from China can increase ROI, but a careful eye must be kept on hidden expenses and quality.

Type: Special Report




The Right Way to Rollout

The Right Way to Rollout

When rolling out a fixture installation, companies can choose to use in-house staff or outsource to an experienced company. Learn the pros and cons of each method.

Type: Special Report




The Future of Digital Signage: Integrated, Interactive, Intelligent Networks

The Future of Digital Signage: Integrated, Interactive, Intelligent Networks

“Digital Signage,” a frequently-used, all encompassing descriptor, reflects the economies of a fully digital supply chain for media creation, management, connectivity and presentation. Download this special Wall Street Journal supplement to learn more about the future of digital signage.

Type: Special Report




The Automated and Connected Store

The Automated and Connected Store

Store revival in retail will require a monumental shift in the retailer's mindset for overhauling a customer's destination shopping experience, personalized marketing, and even personalized merchandise mix.

Type: Research




Retail CRM vendor landscape and capabilities

Retail CRM vendor landscape and capabilities

No single vendor can deliver all functionality defined in this retail CRM solution map, but a few vendors are close. The commercially available multichannel capabilities of 21 vendors in this framework will help clients understand the current retail CRM landscape.

Type: White Paper




Webinar: Online Retail and the ROI of Live Help - Why Global Online Shoppers Demand Live Customer Service

Webinar: Online Retail and the ROI of Live Help - Why Global Online Shoppers Demand Live Customer Service

A growing number of retailers are turning to live chat and click-to to-call solutions to provide live online customer service instead of forcing shoppers to use self-service or call a toll-free number. Why?

Type: Webinar




Online Retail and the ROI of Live Help

Online Retail and the ROI of Live Help

Engaging shoppers with live help at the right time in the right channel decreases shopping cart abandonment, increases conversion rates and order values, and builds loyalty. New data suggests consumers want, expect and value live assistance when shopping online.

Type: White Paper




The New Consumer Behavior Paradigm: Permanent or Fleeting?

The New Consumer Behavior Paradigm: Permanent or Fleeting?

The economic shocks of the past two years have created greater urgency for retailers and their suppliers to understand and respond to the new marketplace realities — not the least of which is the fact that the recession has changed shopping behavior.

Type: Research




Social Media: An Inside Look at the People Who Use It

Social Media: An Inside Look at the People Who Use It

A special analysis of the BIGresearch Simultaneous Media Usage Survey was compiled for the Retail Advertising and Marketing Association, a division of the National Retail Federation. The survey was conducted October 15—December 28, 2009. The survey designates "social media users"...

Type: Research




Card Not Present fraud - a primer

Card Not Present fraud - a primer

In its simplest form, Card Not Present ("CNP") fraud involves the unauthorized use of a credit or debit card number, the security code printed on the card (if required by the merchant) and the cardholder’s address details to purchase product...

Type: White Paper




Wi-Fi and Your ROI

Wi-Fi and Your ROI

In the continuing evolution of technology, wireless devices have become the new norm of how people use technology, which is to say "almost everywhere."

Type: White Paper




All-in-One Panel PCs Give Boost to Kaon

All-in-One Panel PCs Give Boost to Kaon

Units produced by Tek Panel offer vital power, ruggedness and mobility for delivering high-end interactive graphics packages.

Type: Case Study




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