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Using international parcel forwarders for Global Expansion

Using international parcel forwarders for Global Expansion

Looking to increase sales revenue and considering the international marketplace? More than half of the companies in the U.S. have overcome their concerns; fraud, complex operational issues and high shipping costs. The result an average of 17% increase in revenue....

Type: White Paper




Webinar: Leveraging Lean Store Operations to Improve the Customer Experience

Webinar: Leveraging Lean Store Operations to Improve the Customer Experience

Meeting Description: Learn how leading retailers are applying Lean Six Sigma to improve the customer experience.

Type: Webinar




Webinar: Seven ways to cut costs with retail systems integration and roll-outs

Webinar: Seven ways to cut costs with retail systems integration and roll-outs

Retail technology like digital signage and next-generation POS can generate revenue, increase efficiency and satisfy customers – but it also requires intelligent use of resources to deploy and maintain. In this webinar, you'll learn seven strategies for working with your...

Type: Webinar




The Informative Way to Add Value and Increase Sales

The Informative Way to Add Value and Increase Sales

Find out how Curiosk's patent pending kiosk system that provides detailed wine information in a fast, fun & affordable greeting card format.

Type: Brochure




Competing for Transactions: Making a Good Impression Pays Off

Competing for Transactions: Making a Good Impression Pays Off

Well-designed graphics, branding and the latest technology can all help inspire confidence and make an ATM noticeable to customers.

Type: White Paper




Maximizing Scarce Resources During an Economic Downturn: How Retailers Can Make the Most of Customer Satisfaction Data

Maximizing Scarce Resources During an Economic Downturn: How Retailers Can Make the Most of Customer Satisfaction Data

As recent retail news clearly indicates, the economic downturn is rapidly and drastically changing consumers’ perceived needs and spending behaviors. Customers are seeking more value for their hard-earned money and pursuing creative ways to stretch their dwindling budgets. In turn,...

Type: Case Study




Customer Experience Management Benchmark Study

Customer Experience Management Benchmark Study

Customers are more interested in solutions that are customized, complete, and delivered quickly and simply than they are in products that target their emotions.

Type: General




Don't Ask If You Can't Act: The 10 Deadly Sins of Customer Surveys

Don't Ask If You Can't Act: The 10 Deadly Sins of Customer Surveys

Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous.

Type: White Paper




Customer loyalty: why we don't deserve it

Customer loyalty: why we don't deserve it

Everybody is talking about the 'customer experience' - but too many organizations are measuring it from their own rather than their customers' perspective. Lior Arussy reports on some shocking new research that shows most business leaders admit they do not deserve the loyalty of their customers.

Type: White Paper




Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City

Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City

The recent collapse of once-great electronics retailer Circuit City sent shockwaves through retail – but to many, it wasn't entirely a shock. Two former customer experience designers for the company speak out on the seven mistakes Circuit City made –...

Type: Webinar




ROI and Optimizing Your Network

ROI and Optimizing Your Network

Learn about the numerous ways to calculate the ROI for your digital signage network, as well as how to optimize the network to achieve ROI.

Type: Guide




Disney Institute Helps Transform Toys R Us Into a Maker of Magic

Disney Institute Helps Transform Toys R Us Into a Maker of Magic

Toys "R" Us struggles like other retailers with widespread growth, managing increasing expansion into additional product lines and cultures, the impact of e-business, and frenetic competition from mass merchandisers.

Type: Case Study




Assisted Selling and the Point of Decision

Assisted Selling and the Point of Decision

With more choices than ever before, customers need information at the point of decision on an infinite array of products. Digital technology can help retailers reach them.

Type: Guide




Kiosk turns wine shoppers into experts

Kiosk turns wine shoppers into experts

A popular tourist attraction improved customer satisfaction and employee training with an innovative wine-information kiosk

Type: Case Study




The Benefits of Retail Kiosks

The Benefits of Retail Kiosks

Few industries stand to gain more from self-service than retail. Learn how to get the most from kiosks and other digital merchandising technologies.

Type: Guide




Increased Productivity with Interactivity

Increased Productivity with Interactivity

How retailers and others can engage customers with greater efficiency and profitability using interactive digital signage.

Type: Guide




Designing the Shopping Experience: Five crucial steps

Designing the Shopping Experience: Five crucial steps

Price matters; so do availability, signage and advertising. But the feature that contributes most to a successful sale is the consumer's shopping experience. When it's done well, the shopping experience trumps all other factors.

Type: White Paper




Digital shopping assistants

Digital shopping assistants

In the next five years, shoppers will increasingly rely on themselves - and the opinions of each other - to make purchasing decisions rather than wait for help from in-store sales associates. A combination of new technology and the next wave of mobile devices will give the in-store shopping experience a significant boost.

Type: White Paper




IBM Theatre of Retail: Creating a Unique Customer Experience

IBM Theatre of Retail: Creating a Unique Customer Experience

IBM can help you implement innovative strategies to differentiate your brand, reduce costs and work more efficiently by collaborating with suppliers and partners.

Type: White Paper




Retail Theater

Retail Theater

As we track the moves of successful retailers, a consistency emerges in categories of communication used which effectively assists the customer in finding, browsing and purchasing what they need.

Type: White Paper




BroadSign International helps LevelVision take it to the floor

BroadSign International helps LevelVision take it to the floor

When the company needed help building a network, it looked to BroadSign International's SaaS platform to help manage the content.

Type: Case Study




Three aspects of ATM security that operators can't afford to ignore

Three aspects of ATM security that operators can't afford to ignore

A secure ATM is the first line of defense in the war against ATM theft and fraud. Here are three areas of ATM security that off-premises operators must consider when developing their portfolio of machines and their operating network.

Type: White Paper




Wine Kiosks: Building a Better Customer Base for Wine Retailers

Wine Kiosks: Building a Better Customer Base for Wine Retailers

Wine retailers can increase customer loyalty and ROI by installing a wine kiosk that allows customers to look up information on specific inventory and print customized cards that include detailed tasting, food pairing, service and storage information. Find out how...

Type: Special Report




Walmart digital signage celebrates Earth Month

Walmart digital signage celebrates Earth Month

For April 2008, Walmart decided to celebrate Earth Day (April 22) with a campaign of programming that would span the whole month. Green themes have been a hot topic for many businesses in recent years, so the timing couldn't have been better.

Type: Case Study




Capture Customer Feedback at their Point-of-Experience (Museums)

Capture Customer Feedback at their Point-of-Experience (Museums)

Pacific Science Center is a not-for-profit science foundation bringing the thrill of science, math, and technology through interactive and innovative exhibits and programs. Through our primary facility in Seattle, our environmental education center in Bellevue, and our various outreach programs,...

Type: Case Study




Capture Customer Feedback at their Point-of-Experience (Retail)

Capture Customer Feedback at their Point-of-Experience (Retail)

The key to capturing the best understanding of a consumer’s thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase decision or their experience with the business.

Type: Case Study




Opinionmeter Improves Customer Survey Feedback with Elo TouchSystems Solutions

Opinionmeter Improves Customer Survey Feedback with Elo TouchSystems Solutions

Improve customer survey response rates and feedback data with automated surveys.

Type: Case Study




Curiosk wine kiosk offers specialty retailer the expertise of a sommelier

Curiosk wine kiosk offers specialty retailer the expertise of a sommelier

Wine can be intimidating to shop for, so the Riverstone Wine Shoppe turned to Curiosk Marketing Solutions’ wine kiosk to help assist and educate its customers.

Type: Case Study




Business through the looking glass: why the customer-centric retailer needs supply chain visibility

Business through the looking glass: why the customer-centric retailer needs supply chain visibility

Reaching buyers on the correct channel at the correct time with the correct offer will be imperative to building consumer loyalty. But to create such an offer, you need an integrated, visible supply chain.

Type: White Paper




IBM Self Checkout Solutions

IBM Self Checkout Solutions

How innovative is your current self checkout solution?

Type: White Paper




IBM Checkout Environment for Consumer-Service software

IBM Checkout Environment for Consumer-Service software

To keep pace with changing marketplace dynamics, you need a flexible self checkout solution that can quickly integrate with all of your systems and applications—from the POS to the back office. You also need the solution to be customizable so you can differentiate your customer experience from your closest competitors.

Type: White Paper




Turning shoppers into advocates: The customer focused retail enterprise

Turning shoppers into advocates: The customer focused retail enterprise

A gap remains between what most retailers deliver and what shoppers expect. Retailers can close this gap by systematically integrating knowledge of what their best customers want into every core operation decision.

Type: White Paper




Digital Merchandising

Digital Merchandising

In a multi-channel world, retailers with the advantage leverage online, print and in-store merchandising. Learn how to get ahead by mastering the digital world of retail.

Type: Guide




DVD Rental Kiosks

DVD Rental Kiosks

How to profit from and grow your business with DVD rental kiosks — A guide to understanding the market, the technologies and the opportunities.

Type: Mini-Guide




The Benefits of Multifunction Kiosks

The Benefits of Multifunction Kiosks

Self-service kiosks can cut down on labor costs. But to make the most of a kiosk, it may be wise to have multiple applications on the machine. Doing so can help a deployer realize positive ROI more quickly and increase customer satisfaction. Learn what to consider before implementing a multifunctional kiosk.

Type: Guide




Prepaid loyalty card solution eases customer overload - St. Clair

Prepaid loyalty card solution eases customer overload - St. Clair

Dave and Buster's provides a self-service solution that keeps customers from waiting in long lines.

Type: Case Study




Self-Service at Supermarkets and Grocery Stores

Self-Service at Supermarkets and Grocery Stores

For shoppers, a trip to the grocery or supermarket is often logistically challenging. Self-service technology can help them make the most of their weekly trip.

Type: Guide




Loyalty cards rule over paper - St. Clair

Loyalty cards rule over paper - St. Clair

Loyalty programs produce return customers and paper blizzards. Kiosk-based programs spare the blizzard.

Type: Case Study




Interactive Displays

Interactive Displays

From touchscreens to mobile devices to kiosks, adding interactivity to a digital signage network opens new worlds of possibility for business and consumer.

Type: Guide




Cash Automation Devices: How to Choose the Right One for Your Application

Cash Automation Devices: How to Choose the Right One for Your Application

Cash management is a complicated affair. Learn the ins and outs of cash acceptors, dispensers and recyclers.

Type: Guide




Self-Service Bill Pay

Self-Service Bill Pay

Learn how to earn additional revenue by enabling the underbanked and others to settle accounts remotely and without checking accounts.

Type: Guide




Demystifying RFID: What Every Businessperson Needs to Know

Demystifying RFID: What Every Businessperson Needs to Know

Sign up now to receive this free special publication on radio frequency ID technology and what it will mean to your business.

Type: Special Report




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Why Levi's isn't acting its age when it comes to retail customer experience