White Papers, Case Studies & Webinars


View all Topics View by Company
AML M7225 Handheld Computer

AML M7225 Handheld Computer

The M7225 is a richly featured, wireless handheld computer designed for use in retail, manufacturing, and warehouse data capture applications. Its industrial rating makes it durable enough for harsh or challenging environments, but it is lightweight and compact enough to be used in retail and other commercial applications.

Type: Fact Sheet




Shipping Service Helps Kayak Retailer Reach Global Customers

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's customer base.

Type: Case Study




Kiosks: The Complete Story on ROI

Kiosks: The Complete Story on ROI

The value of investing in a kiosk network deployment depends in large part on the return on that investment. Learn the revenue potential of a kiosk network and the factors a deployer needs to consider when calculating ROI.

Type: Mini-Guide




Digital Signage in Sports and Entertainment Venues

Digital Signage in Sports and Entertainment Venues

Effective use of a digital signage network in sports and entertainment venues will generate revenue, improve safety and enhance the overall experience of the visitor.

Type: White Paper




All-in-One Panel PCs: Digital Signage Made Simple

All-in-One Panel PCs: Digital Signage Made Simple

Digital signage network operators want high-powered capabilities, but many do not have the time or resources to invest in a complex digital signage system. All-in-one panel PCs provide operators with a simple, easy-to-use digital signage solution that drives effective campaigns.

Type: Special Report




Webinar: Digital Out-of-Home (DOOH) Advertising - An Agency Perspective Overcoming Challenges with New Approaches

Webinar: Digital Out-of-Home (DOOH) Advertising - An Agency Perspective Overcoming Challenges with New Approaches

The DOOH market is on the rise and advertising on those digital screens is becoming more prevalent in the world today. Although this is good news for targeted, high value advertising, most ad agencies still regard the media as immature...

Type: Webinar




Transaction Equipment Corp. Warehouses Speed Customer Service

Transaction Equipment Corp. Warehouses Speed Customer Service

Split First ATM needed a way to deploy ATMs to its clients quickly, but normal delivery time was five to seven business days. Transaction Equipment Corp. stocked a warehouse to meet Split First ATM's needs, speeding delivery and ensuring customer satisfaction.

Type: Case Study




Southwest Virginia Museum Historical State Park - Coal Exhibit

Southwest Virginia Museum Historical State Park - Coal Exhibit

The latest upgrade at the Southwest Virginia Museum Historical State Park mixes with technology with historic artifacts to give visitors to the site an in-depth look at the story of coal mining in Southwest Virginia. The centerpiece of the new...

Type: Brochure




Association of Zoos and Aquariums - Zoo Tube

Association of Zoos and Aquariums - Zoo Tube

One of the most exciting initiatives that Imperial Multimedia has underway is a project to design and build interactive kiosks that will be used throughout the country in all major zoos and aquariums. The Association of Zoos and Aquariums (AZA)...

Type: Brochure




Considerations When Placing a POS System

Considerations When Placing a POS System

The point of sale is the last interaction a customer will have in the store. Having a cluttered, crowded system can leave a lasting negative impression. Utilizing mounting solutions can maximize space and ensure efficiency.

Type: White Paper




Price Checkers and Digital Signage Can Provide Data to Customers

Price Checkers and Digital Signage Can Provide Data to Customers

Price checking scanners and digital signage can be integrated to allow retailers to enhance marketing and offer convenience for customers, leading to increased ROI.

Type: White Paper




Combating Fraud in International Shipping

Combating Fraud in International Shipping

The international market is potentially lucrative for U.S. retailers, but the complexities of shipping overseas, as well as the need to combat fraud, makes some companies hesitate. Parcel forwarding services can offer a solution.

Type: White Paper




Improving Customer Satisfaction in Retail Banking

Improving Customer Satisfaction in Retail Banking

Uncertainty about the future is dominating the consumer’s mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients and how today’s economy is shaping their choices.

Type: White Paper




Engaged Customers Deliver 70% Open Rate for ZPizza

Engaged Customers Deliver 70% Open Rate for ZPizza

Zpizza is a popular chain of restaurants that deliver a delicious, healthier, and creative choice for pizza. They selected Empathica to launch their new email club. In keeping with their brand promise, they wanted to deliver fresh, creative and personal...

Type: White Paper




The ROI on Customer Feedback: Why It Pays to Listen to the Customer

The ROI on Customer Feedback: Why It Pays to Listen to the Customer

Aberdeen research for this report investigates how companies successfully capture and leverage customer feedback to improve customer satisfaction and retention, ultimately, to achieve increased revenues, profits and shareholder value. Download now to view their findings.

Type: Case Study




Self-Checkout

Self-Checkout

Self-checkout has revolutionized retail by putting the “last mile” of the transaction in the hands of the shopper. In this exclusive guide, you will learn how this technology can improve the customer experience, increase sales and drive profitability.

Type: Guide




How To Manage A Self-Service System Installation - Seven Tips For Success - Retail

How To Manage A Self-Service System Installation - Seven Tips For Success - Retail

When implementing self-service technologies – such as kiosks, self checkouts or price checkers – retailers often have little previous experience to use as a baseline. Unlike many other technology implementations, self-service elements are consumer-facing and often require an entirely new...

Type: Brochure




25 Norwegian shopping malls implement Dynamax digital signage

25 Norwegian shopping malls implement Dynamax digital signage

From being a provider of traditional advertising solutions, Clear Channel Norway is now using Dynamax’s flagship POV, content scheduling software, to provide innovative digital signage that is reaching vast numbers of consumers, and bringing new, animated content to advertising screens across Norway.

Type: Case Study




Audience Connects Students to Continuing Education

Audience Connects Students to Continuing Education

Northern Alberta Institute of Technology worked with Matrix Video Communications and Capital Networks to install a digital signage system that would inform students about any changes to class schedules. The system is so popular that is has grown to include...

Type: Case Study




Direct Source Services

Direct Source Services

Direct Source has grown their services business over the past few years. Here is a touch of some of the examples that have proven and successfully deployed to retailers.

Type: Brochure




Why to Partner with Direct Source

Why to Partner with Direct Source

The competition for consumer preference and brand differentiation is intense. Direct Source is focused on helping you achieve your goals: - More efficient overall operations - More secure and accurate customer information - Ability to leverage existing technology investments -...

Type: Brochure




Wireless Solutions Retail Brochure

Wireless Solutions Retail Brochure

Portable secure data solutions for networking options, transaction assistance and more, all tailored to your specific environment.

Type: Brochure




Electronic Transactions

Electronic Transactions

Direct Source provides (or can advise) on all aspects of implementation: hardware, software, network "certification,” self-hosting, key injection and follow through. As an end-to-end provider, we stay focused on the outcome to create efficiencies throughout. We can develop turn-key software...

Type: Brochure




Customer Interactive Solutions

Customer Interactive Solutions

Customer service improves when interactions are automated to augment the shopping experience. Direct Source provides web-enabled customer interactive devices at store level. The technology allows you to leverage your intranet/Internet systems to expand your store’s profit potential. There are many...

Type: Brochure




In Store Technology Services and Support

In Store Technology Services and Support

Direct Source allows you to innovate with proven results. Because we represent the range of manufacturers, we understand their strengths and can operate in an open environment that selects the best fit for you. And, because we develop software and integrate and install hardware, we know what works—from experience.

Type: Brochure




Remote Key Loading for ISOs

Remote Key Loading for ISOs

Security standards require that keys for ATMs must be changed every 12 months, meaning the old system of manually changing keys is no longer efficient. Remote key loading offers labor savings, operating efficiency and enhanced security, without the possibility of human error.

Type: White Paper




'Device attached security' simplifies ATM protection

'Device attached security' simplifies ATM protection

When money is concerned, security and accuracy are imperative. Yet for many automated teller machines, it’s purely a matter of luck that larger problems with the integrated IT systems have not occurred. And this could change at any moment.

Type: White Paper




Expanding ATM Usage in a Credit Crunch

Expanding ATM Usage in a Credit Crunch

Retailers can benefit from the growing popularity of cash by installing an ATM in the store itself. Customers enjoy the convenience, and studies show that more cash is spent in a store with an ATM, increasing revenue. Access to surcharge...

Type: White Paper




Unbeatable Service

Unbeatable Service

What we do is as important as how we do it. From a personal interaction perspective, collaborative and friendly service is our cornerstone. From a business process perspective, we understand that work-order tracking and reporting can be a key enabler...

Type: White Paper




Take Your Kiosk to the Next Level

Take Your Kiosk to the Next Level

Credit and debit payment for retail products and services is growing, but a customer’s preferred method of payment in 6 of 10 transactions is cash. Our solution enables customer payment preferences, whether credit card, debit card, prepaid card or cash....

Type: Mini-Guide




In-Store Closed-Loop Management

In-Store Closed-Loop Management

In many of today’s retail and restaurant establishments, the need to manage cash is as great as ever. Cash is still the most-preferred means of payment for transactions. In addition, many businesses need to disburse large amounts of cash either...

Type: White Paper




Using international parcel forwarders for Global Expansion

Using international parcel forwarders for Global Expansion

Looking to increase sales revenue and considering the international marketplace? More than half of the companies in the U.S. have overcome their concerns; fraud, complex operational issues and high shipping costs. The result an average of 17% increase in revenue....

Type: White Paper




Expand your business Internationally with Bongo International

Expand your business Internationally with Bongo International

Expand Globally, Ship Locally “International orders constituted an average 17% of merchants’ total orders this year.”*

Type: Brochure




Webinar: Leveraging Lean Store Operations to Improve the Customer Experience

Webinar: Leveraging Lean Store Operations to Improve the Customer Experience

Meeting Description: Learn how leading retailers are applying Lean Six Sigma to improve the customer experience.

Type: Webinar




Webinar: Seven ways to cut costs with retail systems integration and roll-outs

Webinar: Seven ways to cut costs with retail systems integration and roll-outs

Retail technology like digital signage and next-generation POS can generate revenue, increase efficiency and satisfy customers – but it also requires intelligent use of resources to deploy and maintain. In this webinar, you'll learn seven strategies for working with your...

Type: Webinar




The Informative Way to Add Value and Increase Sales

The Informative Way to Add Value and Increase Sales

Find out how Curiosk's patent pending kiosk system that provides detailed wine information in a fast, fun & affordable greeting card format.

Type: Brochure




Competing for Transactions: Making a Good Impression Pays Off

Competing for Transactions: Making a Good Impression Pays Off

Well-designed graphics, branding and the latest technology can all help inspire confidence and make an ATM noticeable to customers.

Type: White Paper




Maximizing Scarce Resources During an Economic Downturn: How Retailers Can Make the Most of Customer Satisfaction Data

Maximizing Scarce Resources During an Economic Downturn: How Retailers Can Make the Most of Customer Satisfaction Data

As recent retail news clearly indicates, the economic downturn is rapidly and drastically changing consumers’ perceived needs and spending behaviors. Customers are seeking more value for their hard-earned money and pursuing creative ways to stretch their dwindling budgets. In turn,...

Type: Case Study




Customer Experience Management Benchmark Study

Customer Experience Management Benchmark Study

Customers are more interested in solutions that are customized, complete, and delivered quickly and simply than they are in products that target their emotions.

Type: General




Customer loyalty: why we don't deserve it

Customer loyalty: why we don't deserve it

Everybody is talking about the 'customer experience' - but too many organizations are measuring it from their own rather than their customers' perspective. Lior Arussy reports on some shocking new research that shows most business leaders admit they do not deserve the loyalty of their customers.

Type: White Paper




Don't Ask If You Can't Act: The 10 Deadly Sins of Customer Surveys

Don't Ask If You Can't Act: The 10 Deadly Sins of Customer Surveys

Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous.

Type: White Paper




Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City

Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City

The recent collapse of once-great electronics retailer Circuit City sent shockwaves through retail – but to many, it wasn't entirely a shock. Two former customer experience designers for the company speak out on the seven mistakes Circuit City made –...

Type: Webinar




ROI and Optimizing Your Network

ROI and Optimizing Your Network

Learn about the numerous ways to calculate the ROI for your digital signage network, as well as how to optimize the network to achieve ROI.

Type: Guide




Assisted Selling and the Point of Decision

Assisted Selling and the Point of Decision

With more choices than ever before, customers need information at the point of decision on an infinite array of products. Digital technology can help retailers reach them.

Type: Guide




Disney Institute Helps Transform Toys R Us Into a Maker of Magic

Disney Institute Helps Transform Toys R Us Into a Maker of Magic

Toys "R" Us struggles like other retailers with widespread growth, managing increasing expansion into additional product lines and cultures, the impact of e-business, and frenetic competition from mass merchandisers.

Type: Case Study




Kiosk turns wine shoppers into experts

Kiosk turns wine shoppers into experts

A popular tourist attraction improved customer satisfaction and employee training with an innovative wine-information kiosk

Type: Case Study




The Benefits of Retail Kiosks

The Benefits of Retail Kiosks

Few industries stand to gain more from self-service than retail. Learn how to get the most from kiosks and other digital merchandising technologies.

Type: Guide




Increased Productivity with Interactivity

Increased Productivity with Interactivity

How retailers and others can engage customers with greater efficiency and profitability using interactive digital signage.

Type: Guide




Designing the Shopping Experience: Five crucial steps

Designing the Shopping Experience: Five crucial steps

Price matters; so do availability, signage and advertising. But the feature that contributes most to a successful sale is the consumer's shopping experience. When it's done well, the shopping experience trumps all other factors.

Type: White Paper




Digital shopping assistants

Digital shopping assistants

In the next five years, shoppers will increasingly rely on themselves - and the opinions of each other - to make purchasing decisions rather than wait for help from in-store sales associates. A combination of new technology and the next wave of mobile devices will give the in-store shopping experience a significant boost.

Type: White Paper




Get the latest news & insights


News

Resources

Trending

Features

Transforming video content analytics into retail business intelligence