White Papers, Case Studies & Webinars


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Webinar: The Customer Engagement Convergence

Webinar: The Customer Engagement Convergence

How mobile, digital signage and social media converge to create active touchpoints and connections with customers. See how screenmedia technologies can create a sustainable dialogue with your target demographic to lead them down the path to purchase or toward your own ROI.

Type: Webinar

Sponsor: ComQi, Inc.


Managing Electricity Costs with Kiosks and Metering

Managing Electricity Costs with Kiosks and Metering

Self-service technolopgy, in combination with a smart grid, can change the utility purchase model.

Type: White Paper

Sponsor: U.S. Payments


Executive Summit:

Executive Summit: "Brain Exchange" Collaboration Concurrent Sessions

This is an intimate exchange of ideas with up to 10 of your peers on subject matter that you get to choose.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Keynote Lunch: I Love You More Than My Dog

Executive Summit: Keynote Lunch: I Love You More Than My Dog

Learn about the five decisions that drive extreme customer loyalty in good times and bad from Jeanne Bliss.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Q&A Session: Culture vs. Operations

Executive Summit: Q&A Session: Culture vs. Operations

How to strike the balance between economic pressure (quarterly numbers, expenses, etc.) and the idea of a strong brand promise and culture.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Q&A Session: Attract, Engage, Inform, Persuade: Animating the First Impression

Executive Summit: Q&A Session: Attract, Engage, Inform, Persuade: Animating the First Impression

This session explores the importance of the first impression and how not putting the right effort into it derails your success.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Working Breakfast Session: In-store media and its role in customer experience

Executive Summit: Working Breakfast Session: In-store media and its role in customer experience

In this session, learn how in-store media is part of the path to purchase, how it impacts customer experience, and what external factors should in-store media have that connect the outside of the store with the inside of the store.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Q&A Session: Creating an Interactive Multi-channel Experience that Complements Your Brand

Executive Summit: Q&A Session: Creating an Interactive Multi-channel Experience that Complements Your Brand

There's a lot of talk about social media at retail, but not a lot of practical advice on how to actually use it to move the customer satisfaction needle. Learn best practices from real-world examples, and get advice on your social media strategy.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Working Lunch Session: Bringing It Home - What Drives Retail Engagement, Loyalty, and Same-Store Sales?

Executive Summit: Working Lunch Session: Bringing It Home - What Drives Retail Engagement, Loyalty, and Same-Store Sales?

A powerful session opened by Dr. Robert Passikoff which includes survey data from 35,500 men and women, 18 to 65 years of age. We'll close with key take-a-ways from our advisory committee.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Benefits of Bill-Payment Kiosks for Customers

Benefits of Bill-Payment Kiosks for Customers

With a self-service application to pay bills, a service provider can save money, boost payment rates and create a better customer experience.

Type: Special Report

Sponsor: U.S. Payments


Benefits of Bill-Payment Kiosks for Retailers

Benefits of Bill-Payment Kiosks for Retailers

Payment-accepting self-service technology can help stores increase revenue, add foot traffic and create a better customer experience.

Type: Special Report

Sponsor: U.S. Payments


Tapping into the DVD Rental Market

Tapping into the DVD Rental Market

DVD rental kiosks are growing in popularity. Learn how partnering with an innovative technology company can help you maximize ROI in this lucrative market.

Type: White Paper

Sponsor: Imozi


Segmented Touch Digital Technology Aims for Niche

Segmented Touch Digital Technology Aims for Niche

Smaller, divided touchsreens are putting high-tech - and typically high priced - displays within the financial reach of many businesses and companies strapped for cash.

Type: White Paper

Sponsor: Industrial Image, Inc.


VUKUNET brings new ad revenue to you

VUKUNET brings new ad revenue to you

VUKUNET is a revolutionary new digital out-of-home advertising platform that connects your display screens to a whole new world of potential advertising revenue. VUKUNET costs nothing and can generate additional money for any business.

Type: Brochure

Sponsor: VUKUNET


Small-Screen Displays in a Retail Environment

Small-Screen Displays in a Retail Environment

As digital signage evolves, more retailers are using the technology to make an impact. Small screens can be an inexpensive way to influence customers at the point of purchase.

Type: White Paper

Sponsor: Industrial Image, Inc.


Top 100 Retail Movers & Shakers: 2010

Top 100 Retail Movers & Shakers: 2010

Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?

Type: Guide

Sponsor: RetailCustomerExperience.com


CARE Media's Video Segments Educate Patients, Enhance Relationships

CARE Media's Video Segments Educate Patients, Enhance Relationships

Informational videos in the waiting rooms of doctors offices both keep patients entertained and provide valuable information. But maintaining a network of DVDs or VHS tapes can be time-consuming for staff and not allow for flexibility in content. CARE Media...

Type: Case Study

Sponsor: ComQi, Inc.


Webinar: Survivor's Guide to Deploying Kiosks

Webinar: Survivor's Guide to Deploying Kiosks

This is the first in a series of deployer-focused webinars where members of the Self-Service & Kiosk Association Deployer Council discuss key points to help you have a successful self-service program.

Type: Webinar

Sponsor: KIOSK Information Systems


Digital Signage: Grab Their Attention

Digital Signage: Grab Their Attention

Create, distribute, and manage digital signage content easily with iCOMPEL HD and SD digital signage network appliances from Black Box. Ideal for both large organizations and small offices, iCOMPEL appliances work right out of the box with all software preinstalled—...

Type: Brochure

Sponsor: Black Box


Agency Harmonic, LG work to create content for new stretch screen

Agency Harmonic, LG work to create content for new stretch screen

New screen technology from LG created new opportunities for engaging and innovative content.

Type: Case Study

Sponsor: LG Electronics USA, Inc.


Digital Signage: A New Kind of Creative Canvas

Digital Signage: A New Kind of Creative Canvas

Are you using your digital signage to its best advantage?

Type: Case Study

Sponsor: ComQi, Inc.


Building Multi-Channel Customer Satisfaction and Loyalty

Building Multi-Channel Customer Satisfaction and Loyalty

Many retailers measure customer satisfaction based solely on the point of sale, but satisfaction and loyalty are often strongly cemented – and potentially damaged – by other stages of the customer experience. A multi-channel retailer that truly understands the value...

Type: Case Study

Sponsor: CFI Group USA, LLC


A new kind of creative canvas

A new kind of creative canvas

Are you using your digital signage to its best advantage?

Type: White Paper

Sponsor: ComQi, Inc.


Top 10 Customer Satisfaction Survey Best Practices

Top 10 Customer Satisfaction Survey Best Practices

You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, might closely resemble those created by survey methodologists. However, the words generally, might, and closely are...

Type: Research

Sponsor: CFI Group USA, LLC


London Eye boosts revenue with messaging system

London Eye boosts revenue with messaging system

Europe’s largest Ferris wheel deployed a digital messaging system to enhance the guest experience and increase promotional revenue by 30 percent.

Type: Case Study

Sponsor: ComQi, Inc.


Enabling the solution: The benefits of owning and operating a DVD kiosk

Enabling the solution: The benefits of owning and operating a DVD kiosk

Learn the advantages of deploying a DVD rental kiosk in this comprehensive white paper.

Type: White Paper

Sponsor: Imozi


Trend Report: Teens, Cellphones and Digital Signage Convergence

Trend Report: Teens, Cellphones and Digital Signage Convergence

Innovation is all about having a window into the future. That window is wide open when it comes to the convergence of the cellphone and digital media at retail. All we need to do is watch the way teens and 20-somethings use cellphones to shop, and that future is plain to see.

Type: White Paper

Sponsor: ComQi, Inc.


Travel Agency Boosts Revenue with In-Store Digital Marketing

Travel Agency Boosts Revenue with In-Store Digital Marketing

Liberty Travel learned the easy way how to simultaneously enhance its image and pocketbook with dynamic digital signage.

Type: Case Study

Sponsor: ComQi, Inc.


Recovery and Renewal: How Spaulding Boston Uses Digital Display To Powerfully Drive Patient Experiences And The Hospital’s Brand

Recovery and Renewal: How Spaulding Boston Uses Digital Display To Powerfully Drive Patient Experiences And The Hospital’s Brand

Spaulding Rehabilitation Hospital Boston is in the business of restoring lives – bringing people back from the trauma of injuries and illness.

Type: Case Study




When it comes to store analytics, Franchise networks need to act like Chains

When it comes to store analytics, Franchise networks need to act like Chains

The benefits of tracking traffic and measuring conversion rates in retail stores have long been established and are now widely considered fundamental in retailing.

Type: White Paper




Digital Signage Enhances the Consumer Experience For Retailers

Digital Signage Enhances the Consumer Experience For Retailers

As technology advances, so too must the landscape of retail. Retailers are converting to digital signage to avoid the outdated static marketing campaigns that deter customers.

Type: White Paper




2015 Retail Customer Experience Top 100

2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Type: Special Report




Can you trust what your traffic data reports are telling you?

Can you trust what your traffic data reports are telling you?

Your sensors are installed and the data reports are starting to flow. How hard could it be? Organizational trust in your traffic data is critical if your program is to be a success. Yet getting clean, accurate, reliable data is not as simple as it looks.

Type: Case Study




Where are the ‘Red Circle Insights’ in Your Business?

Where are the ‘Red Circle Insights’ in Your Business?

Not sure your traffic data is giving you any actionable, money-making insights? You know that without data to inform and measure your decisions you are relying on educated guesses. But endless data feeds and charts are making everything seem so overwhelmingly complicated.

Type: Case Study




Everything looks like a nail if you only have a ‘Comp Sales’ Hammer

Everything looks like a nail if you only have a ‘Comp Sales’ Hammer

Do you and your staff have the right tools to improve sales? No single metric defines the retail category as much as comp-store sales. But if this is the only tool in your toolkit, you and your team may be wasting effort because of misleading and incomplete information.

Type: Brochure




Yankee Candle: Traffic and Conversion Case Study

Yankee Candle: Traffic and Conversion Case Study

Yankee Candle is the leading designer, manufacturer, wholesaler and retailer of premium scented candles. The company sells its products through a vast wholesale network and at more than 600 company owned retail stores.

Type: Case Study




Staples Canada: Traffic and Conversion Case Study

Staples Canada: Traffic and Conversion Case Study

Headquartered in Richmond Hill, Ontario, Staples Canada and has more than 14,000 employees and over 330 stores nation-wide. The retailer makes it easy for businesses to make more happen through its world-class retail, online and delivery capabilities.

Type: Case Study




Justice & Brothers: Traffic and Conversion Case Study

Justice & Brothers: Traffic and Conversion Case Study

The leader in the tween apparel category, Justice & Brothers operates 1,000 stores in malls and shopping centers throughout North America. The stores offer apparel, sleepwear, swimwear, lifestyle, accessories, and personal care products for girls and boys between the ages of 7-14.

Type: Case Study




Ten Thousand Villages: Traffic and Conversion Case Study

Ten Thousand Villages: Traffic and Conversion Case Study

A member of the World Fair Trade Organization (WFTO), Ten Thousand Villages is the oldest and largest Fair Trade organization in North America, selling artisan-crafted personal accessories, home decor and gift items from around the globe.

Type: Case Study




Champion Office Productivity with the Stats Dash App

Champion Office Productivity with the Stats Dash App

Champion Office Productivity with the Stats Dash App.

Type: Brochure




[Infographic] The Campus Technology Crave: Communication Methods Graduate with Digital Signage

[Infographic] The Campus Technology Crave: Communication Methods Graduate with Digital Signage

Students utilize technology for more than just social media and shopping. They rely on it for studying and wayfinding, as well as general announcements. Campuses that use digital signage communications are able to connect with their student body through a medium that they use and love.

Type: Infographic




Retail Digital Signage: Do You Buy It?

Retail Digital Signage: Do You Buy It?

Brands looking to keep up with the digital age are turning to retail digital signage to power their internal and external communications. Learn more about the benefits digital signage can offer your retail store with our latest infographic.

Type: Infographic




Jumio - Company Snapshot

Jumio - Company Snapshot

Jumio’s credential scanning and authentication technology reduces ID fraud and mobile payment friction.

Type: Special Report




Webinar: Tricky I-9 Trends To Look Out For in 2015

Webinar: Tricky I-9 Trends To Look Out For in 2015

Homeland Security isn’t just targeting the big businesses anymore…even small- to mid-sized businesses are under a watchful eye. Making sure every I-9 is accurately completed and verified can be a daunting task. And any and all mistakes could cost you, big time – in more ways than one.

Type: Webinar




Deliver the Ultimate Personalized Shopping Experience

Deliver the Ultimate Personalized Shopping Experience

Download this white paper to learn the basics of indoor locationing technologies and how they can enable you to treat your shoppers to whole new level of personalized service.

Type: White Paper




Credentials as a Service

Credentials as a Service

Learn how the cloud and personal credentials management are converging. The answer to how the web could be less anonymous is surprising concise: by authenticating people. That means developing the means for accredited individuals to present their credentials to conduct a variety of online transactions.

Type: White Paper




Manufacturing and Digital Signage: The Nuts and Bolts Behind Dynamic Content Communication

Manufacturing and Digital Signage: The Nuts and Bolts Behind Dynamic Content Communication

Manufacturing employees often work long hours, on their feet, doing the same tasks hundred of times over. Their accomplishments are number based, which is often a far cry for the amount of effort put into a given day.

Type: White Paper




Retail Persona Baiting with Digital Sigange

Retail Persona Baiting with Digital Sigange

Face to face sales are becoming less of the norm as consumers interact with screens and mobile devices in their shopping pursuits. As a retailer, you want to dangle that universally delicious carrot to attract all consumers to your products and services. But in a real world not all consumers go for the same carrot.

Type: White Paper




Helping Students Find Their Way: Towson University Aces Campus Communication with Wayfinding and Digital Signage

Helping Students Find Their Way: Towson University Aces Campus Communication with Wayfinding and Digital Signage

As a new student, there is nothing worse than being late to class because you could not find the room.With faculty, students, visitors and parents, a college campus is a bustling environment that can be daunting for those unfamiliar with its myriad buildings.

Type: White Paper




Campus Safety: Staying Compliant with Digital Signage

Campus Safety: Staying Compliant with Digital Signage

No one wants to think about these topics, let alone prepare for them; but when disaster strikes, your school needs to have a proficient plan of action. Digital Signage helps campuses be prepared because of it’s ability to integrate with emergency responders while providing communication around campus.

Type: White Paper




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Intel's Christie Rice talks customer experience, digital innovations