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Getting the Best Out of Generation Y

Getting the Best Out of Generation Y

Since the arrival of Generation Y in the workforce, service industry employers from restaurants to retail have tried to devise the secret formula to attract, engage and retain this youngest generation. Does Generation Y have unrealistic expectations about work?

Type: White Paper




Infographic: Say

Infographic: Say "I Do" to Effective Employee Engagement

Your workforce is more plugged-in, outspoken and diverse than ever. Making a connection with your team—whether it’s 10 or 200 strong— is the key to engaged employees and happier customers. Connect the engagement dots to see how your review, recognition and communication processes compare to service-industry companies like you.

Type: Infographic




Culture Connection: Building Brands, Creating Culture and Driving Revenue Through Outstanding Customer Service

Culture Connection: Building Brands, Creating Culture and Driving Revenue Through Outstanding Customer Service

The goal of any service-industry employer—restaurants, convenience stores (c-stores), hospitality businesses or retailers—is to provide unparalleled customer service. This may be brushed off as a given since, after all, it’s the name of the industry. But in truth, few in the space realize the importance of culture in achieving this goal.

Type: White Paper




I-9 Compliance: Top Five Best Practices to Help Avoid Fines, Penalties and Brand Damage

I-9 Compliance: Top Five Best Practices to Help Avoid Fines, Penalties and Brand Damage

Recent Immigration and Customs Enforcement (ICE) raids have raised serious employment concerns in the service industry. High turnover rates and large percentages of immigrant and hourly workers increase employers’ risk for noncompliance. What can businesses do to hire qualified employees and ensure legal compliance?

Type: White Paper




Save Money by Hiring People: Let the Work Opportunity Tax Credit Work For You

Save Money by Hiring People: Let the Work Opportunity Tax Credit Work For You

Your company could be leaving thousands of dollars on the table by failing to take advantage of federal tax credits aimed at getting people in certain groups into the workforce.

Type: White Paper




Online Training ROI: Five Features That Positively Impact Your Bottom Line

Online Training ROI: Five Features That Positively Impact Your Bottom Line

“What’s worse than training your workers and losing them? Not training them and keeping them.” Zig Ziglar, author and corporate success speaker, knows it, research proves it and companies are beginning to capitalize on it.

Type: White Paper




Infographic: The Latest Look at Hiring in the Service Industry

Infographic: The Latest Look at Hiring in the Service Industry

Hiring doesn’t have to be hard. But if you’re using tools and techniques that were new in Dick and Jane’s reign, (we’re looking at you, paper apps and file cabinets) it’s not easy. Connect the hiring dots to see how your sourcing, hiring and onboarding processes compare to service-industry companies like you.

Type: Infographic




Infographic: How Does Your Training Stack Up Against the Competition?

Infographic: How Does Your Training Stack Up Against the Competition?

Would your employee training program make Dick and Jane say “Wow!” 50 years ago? It’s time for a new lesson in learning. Connect the training dots to see how your training and evaluation processes compare to service-industry companies like you.

Type: Infographic




Shopper-ready packaging: The best packaging solution for the shopper, retailer and the brand owner

Shopper-ready packaging: The best packaging solution for the shopper, retailer and the brand owner

To drive down in-store labor costs, many retailers pursue shelf-stocking practices aimed at efficiency or push manufacturers for retail-ready packaging — especially for products with small primary packaging and a large number of SKUs. Consequently, this can hinder a brand’s...

Type: White Paper




Five Benefits of NFC Deployment for Retailers

Five Benefits of NFC Deployment for Retailers

Supported by major credit card companies and retailers alike, near field communication is making its way as a top method of payment processing and advertising.

Type: White Paper




Choosing the Right Barcode Data Collection Device: Pros and Cons

Choosing the Right Barcode Data Collection Device: Pros and Cons

Now, more than ever, retailers have to make smart decisions when making any capital equipment purchase. Most are scrutinizing these purchases like never before. To help guide your wireless handheld computing selection process, read this paper for a look at two approaches used in that technology that specifically lines out the pros and cons of each.

Type: White Paper




AML KDT900 Mini Kiosk

AML KDT900 Mini Kiosk

The AML KDT900 is a full-featured, general purpose mini kiosk with a wide variety of application possibilities. Powered by Windows Embedded CE 6.0, and featuring a number of user input/output options, the KDT900 is perfect for a contemporary time-and-attendance terminal,...

Type: Fact Sheet




AML KDT750 Price Checker

AML KDT750 Price Checker

The KDT750 from AML is a user-friendly, full-feature price verification system that delivers outstanding functional value in a compact, space-saving footprint. Featuring simple touch screen navigation and a 5.6" full VGA color display, the KDT750 allows retailers to deploy applications...

Type: Fact Sheet




AML KDT3 Multimedia Kiosk

AML KDT3 Multimedia Kiosk

The KDT3 represents the next generation in small form-factor, self-service kiosks from AML. With its powerful architecture, the KDT3 is capable of running full screen video, playing stereo audio, scanning barcodes,and displaying stunning images on its SVGA color display.

Type: Fact Sheet




Four Benefits for Retailers and Customers from Self-Service Kiosks

Four Benefits for Retailers and Customers from Self-Service Kiosks

Deployment of the technology yields benefits on both sides of the counter.

Type: White Paper




Webinar Roundtable: How Mobile Will Re-invent Retail & Dining

Webinar Roundtable: How Mobile Will Re-invent Retail & Dining

Mobile technology is prompting fast and furious change in the worlds of retail and foodservice.

Type: Webinar




Putting Small Form-Factor Kiosks to Work in Retail

Putting Small Form-Factor Kiosks to Work in Retail

Often times the question is asked, "Kiosks make sense for our stores, but how can we justify the investment?" The answer is to find a low cost device, with a versatile feature set, that can multi-task, and be more than...

Type: White Paper




Multi-Department Retailers:  Unlocking the Potential of Digital Signage

Multi-Department Retailers: Unlocking the Potential of Digital Signage

Argent Ram Media is a digital marketing agency that specialises in providing a comprehensiverange of marketing solutions for all businesses, from the small one-man-band up to the largestof multi-national companies.

Type: White Paper




Benefits of Outsourcing IT Services

Benefits of Outsourcing IT Services

Integrating POS systems, installing new equipment and managing service calls can be time-consuming and expensive. A tech partner can help.

Type: White Paper




Webinar:  Americans with Disabilities Act - Compliance for Financial Institutions

Webinar: Americans with Disabilities Act - Compliance for Financial Institutions

The U.S. Department of Justice (DOJ) has issued a final ruling on new accessibility standards under the Americans with Disabilities Act (ADA), which pertains to automated teller machines (ATMs). The final rule imposes new standards for ATMs that include requirements...

Type: Webinar




Zebra – Retail Solutions eBook

Zebra – Retail Solutions eBook

When you tag it, you can see it, measure it, and learn from it. Tagging gives you visibility into your business so you can make the right decisions, at the right time, with the right information. Find out more from Zebra.

Type: Brochure




The Bargain! Shop Updates Product Pricing in Seconds with In-Aisle Printing

The Bargain! Shop Updates Product Pricing in Seconds with In-Aisle Printing

The Bargain! Shop (TB!S) is a rapidly expanding, Canadian-owned retail chain with over 250 stores, located mainly in smaller communities and neighborhoods across the country. It carries a wide range of brand-name quality products for the home and family: electronics,...

Type: Case Study




Fast Track Convenience Stores Redefine Convenience

Fast Track Convenience Stores Redefine Convenience

For more than two decades, Sterling Services has offered fresh cuisine selections for vending, dining room management and executive catering to customers in the Detroit Metro area. Sterling Services has broken new ground with Fast Track Convenience powered by Freedom Shopping, self-checkout convenience stores that use RFID technology.

Type: Case Study




Retail Printing Solutions

Retail Printing Solutions

Savvy retailers rely on Zebra’s thermal printers and supplies to help reduce operating and labor costs and build customer loyalty. That’s likely why many of the largest U.S. retailers have installations of more than 1,000 Zebra® printers each, and most of the top U.S. retailers use Zebra mobile printers.

Type: Brochure




Webinar:  Emerging Trends in Foodservice

Webinar: Emerging Trends in Foodservice

To ensure a successful position in an increasingly challenging market, foodservice operators must focus on how they will better connect with customers to increase same-store sales. In this webinar, we will discuss the major foodservice trends and their impact on restaurant operations.

Type: Webinar




Book excerpt:

Book excerpt: "The Grocers: The Rise and Rise of the Supermarket Chains"

"The Grocers" describes and analyses the strategies, organization and cultures that have made the supermarkets what they are today.

Type: Brochure




MindTree helps MoMA execute an integrated e-commerce strategy

MindTree helps MoMA execute an integrated e-commerce strategy

MindTree develops MoMA's online store featuring inventory management and value-added features including gift registry to enhance customer experience and create new business channels.

Type: Case Study




Webinar: Optimizing HR and Payroll Effectiveness for Retail and Restaurants

Webinar: Optimizing HR and Payroll Effectiveness for Retail and Restaurants

Investing in an HRM application has proven to be one of the most effective ways for businesses to reduce costs, improve productivity and increase employee engagement and satisfaction, while also driving sales.

Type: Webinar




Five Decisions for Successful In-Store Digital Signage Deployment

Five Decisions for Successful In-Store Digital Signage Deployment

The purpose of this white paper is to share the details, knowledge and experience that the author and Vital Media management and technologists have gained over the years through deployment of more than 700 digital signage installations at independent retailers across North America.

Type: White Paper




Don’t Get Cheated on Exterior Signage

Don’t Get Cheated on Exterior Signage

A veteran sign manufacturer tells retailers how to protect themselves from the hidden safety, liability, and maintenance risk of low-bid exterior signage.

Type: White Paper




Webinar:  Connecting contact center, social and web interactions to create superior customer service

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an increasing number of interaction points, such as social media, it gets more complicated.

Type: Webinar




Five Best Practices to Retain High-Quality Employees

Five Best Practices to Retain High-Quality Employees

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

Type: White Paper




Proof-of-Play Provides the Basis of Accountability for Digital Out-of-Home Advertising

Proof-of-Play Provides the Basis of Accountability for Digital Out-of-Home Advertising

Accountability standards help advertisers understand how to buy digital signage ad space and determine the success of a campaign.

Type: White Paper




Integrating Social Media into Customer Service

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose a challenge.

Type: White Paper




Maximizing Your RFID Investment

Maximizing Your RFID Investment

RFID technology has the potential to reshape supply chain management, but it can take professional guidance to reap those benefits.

Type: White Paper




Webinar:  Faces in the Crowd: Audience measurement tools in digital place-based media

Webinar: Faces in the Crowd: Audience measurement tools in digital place-based media

As digital place-based advertising grows in prominence, advertisers want to validate the metrics and successes of their campaigns as they have for generations with traditional media.

Type: Webinar




Webinar:  Turning Website Visitors Into Customers By Building Trust Online

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

Type: Webinar




Meeting impossible deadlines on exterior signage

Meeting impossible deadlines on exterior signage

Every retail and franchise store has experienced the frustration of needing exterior signage on deadline, whether for a new store opening or re-branding. The problem is that large national sign vendors are simply not equipped to move quickly. When time...

Type: White Paper




Harnessing the power of the mobile web

Harnessing the power of the mobile web

The mobile web has garnered a lot of attention in the last year. It has evolved rapidly and changed dramatically. In a short period of time, it’s challenging the richness and immersive experience of native apps while offering an environment...

Type: White Paper




Airport Retailer Gains Real-Time Insight into Inventory

Airport Retailer Gains Real-Time Insight into Inventory

InMotion Entertainment is the largest electronics airport retailer in the nation. With the help of Microsoft Gold Certified Partner Tectura, InMotion deployed Microsoft Dynamics NAV to create a customized enterprise resource planning system that uses real-time information to better manage inventory and vendor relationships.

Type: Case Study




Adidas selects Raymark's Xpert-On Demand for EMEA franchises

Adidas selects Raymark's Xpert-On Demand for EMEA franchises

Europe’s largest supplier of athletic footwear and sports apparel selects Raymark’s hosted software and services solution for its EMEA franchise retail stores.

Type: Case Study




Adidas America enhances customer experience with UPS Supply Chain Solutions

Adidas America enhances customer experience with UPS Supply Chain Solutions

UPS Supply Chain Solutions provides the infrastructure and logistics technology needed to quickly react, and adapt to an increasingly complex customer service environment.

Type: Case Study




An inside look at retail email marketing

An inside look at retail email marketing

Email is a vital link between marketer and consumer that can provide companies with rich information about their products and services. Email extends well beyond the boundaries of opens and clicks, and must be optimized and measured as an important part of the overall media mix.

Type: White Paper




Associate training at JCPenney: A founding principle

Associate training at JCPenney: A founding principle

To reduce costs, JCPenney realized early on that they needed to streamline their training methods and improve efficiency. In 1996, they shifted from a traditional method to a distance learning model.

Type: Case Study




7 Billion People helps business build rapport with their customers in the online buying process

7 Billion People helps business build rapport with their customers in the online buying process

When customers experience rapport, person-to-person or online, evidence shows conversions, average cart sizes, depth of visits, and return visits go up, but when they experience dissonance, conversions and engagement suffer; 7 Billion People provides that rapport.

Type: White Paper




121carhire.com uses WebLegend and sales conversion rates increase by 70%

121carhire.com uses WebLegend and sales conversion rates increase by 70%

Shortly after 121carhire.com implemented WebLegend on its website, an immediate impact on sales conversions and therefore revenue resulted.

Type: Case Study




2009 Customer Experience Management Benchmark Study

2009 Customer Experience Management Benchmark Study

Companies that invest 10 percent or more of their revenue in customer experience have lower attrition rates and higher referral rates and customer satisfaction scores than companies that invest less in customer experience.

Type: White Paper




Acrilex builds backdrop for Urban Decay products in Sephora stores

Acrilex builds backdrop for Urban Decay products in Sephora stores

Cosmetics designer Urban Decay is the authority on products that are beautiful, unusual, and cruelty-free. This trend-setting cosmetics company was on the prowl for a backdrop for its products’ display in Sephora stores that would reflect the brand’s appeal to "anyone who relishes her individuality and dares to express it."

Type: Case Study




Reviving the cult of a once-iconic brand

Reviving the cult of a once-iconic brand

In the 1980s, Colt 45 was legendary. However, over time, Colt 45 was trumped by the proliferation of new brands, beers, liquors and new age beverages that flooded the market. Cole & Weber United’s opportunity was reinterpreting Colt’s rich heritage...

Type: Case Study




Changing the high-stakes game of retail technology

Changing the high-stakes game of retail technology

In the last 12 months, the retail industry has seen shockwaves bigger than in the last 50 years. The business has fundamentally changed. Retailers and brands who until recently had a clear sense of who their customers were and how,...

Type: White Paper




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Intel's Christie Rice talks customer experience, digital innovations