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The Bargain! Shop Updates Product Pricing in Seconds with In-Aisle Printing

The Bargain! Shop Updates Product Pricing in Seconds with In-Aisle Printing

The Bargain! Shop (TB!S) is a rapidly expanding, Canadian-owned retail chain with over 250 stores, located mainly in smaller communities and neighborhoods across the country. It carries a wide range of brand-name quality products for the home and family: electronics,...

Type: Case Study




Fast Track Convenience Stores Redefine Convenience

Fast Track Convenience Stores Redefine Convenience

For more than two decades, Sterling Services has offered fresh cuisine selections for vending, dining room management and executive catering to customers in the Detroit Metro area. Sterling Services has broken new ground with Fast Track Convenience powered by Freedom Shopping, self-checkout convenience stores that use RFID technology.

Type: Case Study




Retail Printing Solutions

Retail Printing Solutions

Savvy retailers rely on Zebra’s thermal printers and supplies to help reduce operating and labor costs and build customer loyalty. That’s likely why many of the largest U.S. retailers have installations of more than 1,000 Zebra® printers each, and most of the top U.S. retailers use Zebra mobile printers.

Type: Brochure




Webinar:  Emerging Trends in Foodservice

Webinar: Emerging Trends in Foodservice

To ensure a successful position in an increasingly challenging market, foodservice operators must focus on how they will better connect with customers to increase same-store sales. In this webinar, we will discuss the major foodservice trends and their impact on restaurant operations.

Type: Webinar




Book excerpt:

Book excerpt: "The Grocers: The Rise and Rise of the Supermarket Chains"

"The Grocers" describes and analyses the strategies, organization and cultures that have made the supermarkets what they are today.

Type: Brochure




MindTree helps MoMA execute an integrated e-commerce strategy

MindTree helps MoMA execute an integrated e-commerce strategy

MindTree develops MoMA's online store featuring inventory management and value-added features including gift registry to enhance customer experience and create new business channels.

Type: Case Study




Webinar: Optimizing HR and Payroll Effectiveness for Retail and Restaurants

Webinar: Optimizing HR and Payroll Effectiveness for Retail and Restaurants

Investing in an HRM application has proven to be one of the most effective ways for businesses to reduce costs, improve productivity and increase employee engagement and satisfaction, while also driving sales.

Type: Webinar




Five Decisions for Successful In-Store Digital Signage Deployment

Five Decisions for Successful In-Store Digital Signage Deployment

The purpose of this white paper is to share the details, knowledge and experience that the author and Vital Media management and technologists have gained over the years through deployment of more than 700 digital signage installations at independent retailers across North America.

Type: White Paper




Don’t Get Cheated on Exterior Signage

Don’t Get Cheated on Exterior Signage

A veteran sign manufacturer tells retailers how to protect themselves from the hidden safety, liability, and maintenance risk of low-bid exterior signage.

Type: White Paper




Webinar:  Connecting contact center, social and web interactions to create superior customer service

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an increasing number of interaction points, such as social media, it gets more complicated.

Type: Webinar




Five Best Practices to Retain High-Quality Employees

Five Best Practices to Retain High-Quality Employees

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

Type: White Paper




Proof-of-Play Provides the Basis of Accountability for Digital Out-of-Home Advertising

Proof-of-Play Provides the Basis of Accountability for Digital Out-of-Home Advertising

Accountability standards help advertisers understand how to buy digital signage ad space and determine the success of a campaign.

Type: White Paper




Integrating Social Media into Customer Service

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose a challenge.

Type: White Paper




Maximizing Your RFID Investment

Maximizing Your RFID Investment

RFID technology has the potential to reshape supply chain management, but it can take professional guidance to reap those benefits.

Type: White Paper




Webinar:  Faces in the Crowd: Audience measurement tools in digital place-based media

Webinar: Faces in the Crowd: Audience measurement tools in digital place-based media

As digital place-based advertising grows in prominence, advertisers want to validate the metrics and successes of their campaigns as they have for generations with traditional media.

Type: Webinar




Webinar:  Turning Website Visitors Into Customers By Building Trust Online

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

Type: Webinar




Meeting impossible deadlines on exterior signage

Meeting impossible deadlines on exterior signage

Every retail and franchise store has experienced the frustration of needing exterior signage on deadline, whether for a new store opening or re-branding. The problem is that large national sign vendors are simply not equipped to move quickly. When time...

Type: White Paper




Harnessing the power of the mobile web

Harnessing the power of the mobile web

The mobile web has garnered a lot of attention in the last year. It has evolved rapidly and changed dramatically. In a short period of time, it’s challenging the richness and immersive experience of native apps while offering an environment...

Type: White Paper




Airport Retailer Gains Real-Time Insight into Inventory

Airport Retailer Gains Real-Time Insight into Inventory

InMotion Entertainment is the largest electronics airport retailer in the nation. With the help of Microsoft Gold Certified Partner Tectura, InMotion deployed Microsoft Dynamics NAV to create a customized enterprise resource planning system that uses real-time information to better manage inventory and vendor relationships.

Type: Case Study




Adidas selects Raymark's Xpert-On Demand for EMEA franchises

Adidas selects Raymark's Xpert-On Demand for EMEA franchises

Europe’s largest supplier of athletic footwear and sports apparel selects Raymark’s hosted software and services solution for its EMEA franchise retail stores.

Type: Case Study




Adidas America enhances customer experience with UPS Supply Chain Solutions

Adidas America enhances customer experience with UPS Supply Chain Solutions

UPS Supply Chain Solutions provides the infrastructure and logistics technology needed to quickly react, and adapt to an increasingly complex customer service environment.

Type: Case Study




An inside look at retail email marketing

An inside look at retail email marketing

Email is a vital link between marketer and consumer that can provide companies with rich information about their products and services. Email extends well beyond the boundaries of opens and clicks, and must be optimized and measured as an important part of the overall media mix.

Type: White Paper




Associate training at JCPenney: A founding principle

Associate training at JCPenney: A founding principle

To reduce costs, JCPenney realized early on that they needed to streamline their training methods and improve efficiency. In 1996, they shifted from a traditional method to a distance learning model.

Type: Case Study




7 Billion People helps business build rapport with their customers in the online buying process

7 Billion People helps business build rapport with their customers in the online buying process

When customers experience rapport, person-to-person or online, evidence shows conversions, average cart sizes, depth of visits, and return visits go up, but when they experience dissonance, conversions and engagement suffer; 7 Billion People provides that rapport.

Type: White Paper




121carhire.com uses WebLegend and sales conversion rates increase by 70%

121carhire.com uses WebLegend and sales conversion rates increase by 70%

Shortly after 121carhire.com implemented WebLegend on its website, an immediate impact on sales conversions and therefore revenue resulted.

Type: Case Study




2009 Customer Experience Management Benchmark Study

2009 Customer Experience Management Benchmark Study

Companies that invest 10 percent or more of their revenue in customer experience have lower attrition rates and higher referral rates and customer satisfaction scores than companies that invest less in customer experience.

Type: White Paper




Acrilex builds backdrop for Urban Decay products in Sephora stores

Acrilex builds backdrop for Urban Decay products in Sephora stores

Cosmetics designer Urban Decay is the authority on products that are beautiful, unusual, and cruelty-free. This trend-setting cosmetics company was on the prowl for a backdrop for its products’ display in Sephora stores that would reflect the brand’s appeal to "anyone who relishes her individuality and dares to express it."

Type: Case Study




Reviving the cult of a once-iconic brand

Reviving the cult of a once-iconic brand

In the 1980s, Colt 45 was legendary. However, over time, Colt 45 was trumped by the proliferation of new brands, beers, liquors and new age beverages that flooded the market. Cole & Weber United’s opportunity was reinterpreting Colt’s rich heritage...

Type: Case Study




Changing the high-stakes game of retail technology

Changing the high-stakes game of retail technology

In the last 12 months, the retail industry has seen shockwaves bigger than in the last 50 years. The business has fundamentally changed. Retailers and brands who until recently had a clear sense of who their customers were and how,...

Type: White Paper




Retailer drives multiple applications on in-store kiosks

Retailer drives multiple applications on in-store kiosks

A top-three general merchandise retailer with over 1,400 stores nationwide has a history of using technology to drive sales, improve customer service, and create a sustainable competitive advantage over a larger and more aggressive rival.

Type: Case Study




Prezzybox implements MarketMaestro on its website and increases revenue

Prezzybox implements MarketMaestro on its website and increases revenue

After implementing MarketMaestro, Prezzybox saw an increase in website conversion rates, add to cart figures, and number of clicks while decreasing number of bounces.

Type: Case Study




Reduced Space Symbology increases efficiency, convenience at Dorothy Lane Markets

Reduced Space Symbology increases efficiency, convenience at Dorothy Lane Markets

Revolutionary small barcode from the Uniform Code Council brings robust identification to produce and meat categories.

Type: Case Study




Exceptional Service: Customer experience, self-service and the human interaction

Exceptional Service: Customer experience, self-service and the human interaction

Despite the importance the customer experience has on many corporate agendas, the state of customer experiences in many, if not most, organizations remains poor. For all the talk about customer focus and concern for customers, many companies do not demonstrate real caring for those people who actually keep them in business.

Type: White Paper




Euro Motorcars captivates customers with digital signage

Euro Motorcars captivates customers with digital signage

Like many other service departments, Euro offers their customers a TV viewing area as a courtesy in the customer lounge. Euro decided to take advantage of that experience by surrounding the TV content with service department specific messaging.

Type: Case Study




BSQUARE helps Springboard develop revolutionary shopping cart system

BSQUARE helps Springboard develop revolutionary shopping cart system

Springboard wanted to create a wireless, touchscreen-based device to be installed in shopping carts. Lacking resources to integrate Microsoft Windows CE in-house, Springboard decided to outsource development.

Type: Case Study




Online innovation converts clicks into sales

Online innovation converts clicks into sales

eBags chose the Endeca Online Retail solution for its best-of-class search and Guided Navigation features that allow customers to explore thousands of bags (by brand, type, size, and price), millions of customer reviews, and a wide variety of videos to quickly find and purchase their desired products.

Type: Case Study




Optimizing center store meal shopping

Optimizing center store meal shopping

Consumers want the right products and a smart variety merchandised in a way that simplifies their shopping experience. Quality and clarity of assortment are key to a successful center store and a satisfied shopper.

Type: White Paper




Making custom TV effective at the point of sale

Making custom TV effective at the point of sale

Founded in 2006, POSTV is a leading Dutch digital signage network operator focusing on the retail environment. Their networks are deployed at leading retailers such as Media Market for telecom, Vodafone and Makro.

Type: Case Study




HMV leverages social networking to connect with customers

HMV leverages social networking to connect with customers

LBi and Endeca created www.getcloser.com, a custom solution that allows HMV’s customers to engage with other users in a social networking environment.

Type: Case Study




Choosing the right call center

Choosing the right call center

Many U.S. companies are choosing Canada as their cost-effective and high-quality cell center outsourcing partner.

Type: White Paper




Predictive analytics support retail revenue growth

Predictive analytics support retail revenue growth

Predictive analytics is a methodology that fundamentally draws knowledge from vast pools of data about individual customers. What makes predictive analytics compelling is the multi-dimensional approach it brings to understanding customer behavior.

Type: White Paper




Nike branding, store positioning drives increased sales

Nike branding, store positioning drives increased sales

Cole & Weber United worked with a host of retailers to uniquely support products across the Nike portfolio. For basketball, they supported the Nike brand value of authenticity in a way that increased sales during the critical basketball season.

Type: Case Study




Beauty Boutique Blends Personal Touch with Technology, Saves 70 Hours Per Week

Beauty Boutique Blends Personal Touch with Technology, Saves 70 Hours Per Week

Avenue You, a high-end beauty boutique, wanted to upgrade its technology in order to provide even better customer service to retail and online clientele. The company now saves 70 hours per week on administrative tasks, increasing sales by 30 percent.

Type: Case Study




Best Buy Gives Field Technicians a Powerful Solution for Scheduling and Routing

Best Buy Gives Field Technicians a Powerful Solution for Scheduling and Routing

Best Buy needed a more efficient approach to scheduling and routing for its Geek Squad brand.

Type: Case Study




METRO Group Reduces IT Costs and Increases Security with Embedded Operating System

METRO Group Reduces IT Costs and Increases Security with Embedded Operating System

Germany-based Metro Cash & Carry deployed POS systems based on Windows XP Embedded at outlets in four countries. Since completing an initial deployment in four countries, METRO Group has reduced the costs of managing its POS systems, increased security, and provided better service for its customers.

Type: Case Study




Lehigh Safety Shoes Boosts Profits on Boots and Shoes by 20 Percent

Lehigh Safety Shoes Boosts Profits on Boots and Shoes by 20 Percent

Lehigh Safety Shoes added the flexible interoperability of Microsoft Dynamics Retail Management System (RMS). Its ability to track Lehigh’s complex matrix inventory, capture signatures, and communicate over mobile devices has cut lines down to one and two minutes.

Type: Case Study




Costco Uses Virtualization to Save Space, Reduce Costs, and Increase IT Agility

Costco Uses Virtualization to Save Space, Reduce Costs, and Increase IT Agility

Using virtualization technology, Costco can control IT spending, increase IT flexibility, and manage its virtualized server assets more efficiently.

Type: Case Study




Cox’s Foodarama implements StoreNext software

Cox’s Foodarama implements StoreNext software

The independent grocer overhauled its in-store technology, including a POS upgrade that makes life better for both customers and employees.

Type: Case Study




Growing Beauty Supply Chain Saves Hours, Trims Costs, and Brings in New Revenue

Growing Beauty Supply Chain Saves Hours, Trims Costs, and Brings in New Revenue

Venus Beauty Supply installed POS Unlimited’s beauty-supply solution. Its preloaded database contains most beauty products and their vendors, standardizing records and saving weeks of data entry. Mobile PDA enables walk-around stock management and purchasing.

Type: Case Study




Douglas Gives POS System a Makeover to Deliver World-Class Customer Service

Douglas Gives POS System a Makeover to Deliver World-Class Customer Service

Europe’s most successful retailer of cosmetics and fragrances, Douglas, maintains a tight focus on delivering exceptional counter and sales service that exceeds customer expectations. The company is at the leading edge of using technology to make its customer services more personalized, secure, speedy, reliable, and desirable.

Type: Case Study




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