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Retailer drives multiple applications on in-store kiosks

Retailer drives multiple applications on in-store kiosks

A top-three general merchandise retailer with over 1,400 stores nationwide has a history of using technology to drive sales, improve customer service, and create a sustainable competitive advantage over a larger and more aggressive rival.

Type: Case Study




Prezzybox implements MarketMaestro on its website and increases revenue

Prezzybox implements MarketMaestro on its website and increases revenue

After implementing MarketMaestro, Prezzybox saw an increase in website conversion rates, add to cart figures, and number of clicks while decreasing number of bounces.

Type: Case Study




Reduced Space Symbology increases efficiency, convenience at Dorothy Lane Markets

Reduced Space Symbology increases efficiency, convenience at Dorothy Lane Markets

Revolutionary small barcode from the Uniform Code Council brings robust identification to produce and meat categories.

Type: Case Study




Exceptional Service: Customer experience, self-service and the human interaction

Exceptional Service: Customer experience, self-service and the human interaction

Despite the importance the customer experience has on many corporate agendas, the state of customer experiences in many, if not most, organizations remains poor. For all the talk about customer focus and concern for customers, many companies do not demonstrate real caring for those people who actually keep them in business.

Type: White Paper




Euro Motorcars captivates customers with digital signage

Euro Motorcars captivates customers with digital signage

Like many other service departments, Euro offers their customers a TV viewing area as a courtesy in the customer lounge. Euro decided to take advantage of that experience by surrounding the TV content with service department specific messaging.

Type: Case Study




BSQUARE helps Springboard develop revolutionary shopping cart system

BSQUARE helps Springboard develop revolutionary shopping cart system

Springboard wanted to create a wireless, touchscreen-based device to be installed in shopping carts. Lacking resources to integrate Microsoft Windows CE in-house, Springboard decided to outsource development.

Type: Case Study




Online innovation converts clicks into sales

Online innovation converts clicks into sales

eBags chose the Endeca Online Retail solution for its best-of-class search and Guided Navigation features that allow customers to explore thousands of bags (by brand, type, size, and price), millions of customer reviews, and a wide variety of videos to quickly find and purchase their desired products.

Type: Case Study




Optimizing center store meal shopping

Optimizing center store meal shopping

Consumers want the right products and a smart variety merchandised in a way that simplifies their shopping experience. Quality and clarity of assortment are key to a successful center store and a satisfied shopper.

Type: White Paper




Making custom TV effective at the point of sale

Making custom TV effective at the point of sale

Founded in 2006, POSTV is a leading Dutch digital signage network operator focusing on the retail environment. Their networks are deployed at leading retailers such as Media Market for telecom, Vodafone and Makro.

Type: Case Study




HMV leverages social networking to connect with customers

HMV leverages social networking to connect with customers

LBi and Endeca created www.getcloser.com, a custom solution that allows HMV’s customers to engage with other users in a social networking environment.

Type: Case Study




Choosing the right call center

Choosing the right call center

Many U.S. companies are choosing Canada as their cost-effective and high-quality cell center outsourcing partner.

Type: White Paper




Predictive analytics support retail revenue growth

Predictive analytics support retail revenue growth

Predictive analytics is a methodology that fundamentally draws knowledge from vast pools of data about individual customers. What makes predictive analytics compelling is the multi-dimensional approach it brings to understanding customer behavior.

Type: White Paper




Nike branding, store positioning drives increased sales

Nike branding, store positioning drives increased sales

Cole & Weber United worked with a host of retailers to uniquely support products across the Nike portfolio. For basketball, they supported the Nike brand value of authenticity in a way that increased sales during the critical basketball season.

Type: Case Study




Beauty Boutique Blends Personal Touch with Technology, Saves 70 Hours Per Week

Beauty Boutique Blends Personal Touch with Technology, Saves 70 Hours Per Week

Avenue You, a high-end beauty boutique, wanted to upgrade its technology in order to provide even better customer service to retail and online clientele. The company now saves 70 hours per week on administrative tasks, increasing sales by 30 percent.

Type: Case Study




Best Buy Gives Field Technicians a Powerful Solution for Scheduling and Routing

Best Buy Gives Field Technicians a Powerful Solution for Scheduling and Routing

Best Buy needed a more efficient approach to scheduling and routing for its Geek Squad brand.

Type: Case Study




METRO Group Reduces IT Costs and Increases Security with Embedded Operating System

METRO Group Reduces IT Costs and Increases Security with Embedded Operating System

Germany-based Metro Cash & Carry deployed POS systems based on Windows XP Embedded at outlets in four countries. Since completing an initial deployment in four countries, METRO Group has reduced the costs of managing its POS systems, increased security, and provided better service for its customers.

Type: Case Study




Lehigh Safety Shoes Boosts Profits on Boots and Shoes by 20 Percent

Lehigh Safety Shoes Boosts Profits on Boots and Shoes by 20 Percent

Lehigh Safety Shoes added the flexible interoperability of Microsoft Dynamics Retail Management System (RMS). Its ability to track Lehigh’s complex matrix inventory, capture signatures, and communicate over mobile devices has cut lines down to one and two minutes.

Type: Case Study




Costco Uses Virtualization to Save Space, Reduce Costs, and Increase IT Agility

Costco Uses Virtualization to Save Space, Reduce Costs, and Increase IT Agility

Using virtualization technology, Costco can control IT spending, increase IT flexibility, and manage its virtualized server assets more efficiently.

Type: Case Study




Cox’s Foodarama implements StoreNext software

Cox’s Foodarama implements StoreNext software

The independent grocer overhauled its in-store technology, including a POS upgrade that makes life better for both customers and employees.

Type: Case Study




Growing Beauty Supply Chain Saves Hours, Trims Costs, and Brings in New Revenue

Growing Beauty Supply Chain Saves Hours, Trims Costs, and Brings in New Revenue

Venus Beauty Supply installed POS Unlimited’s beauty-supply solution. Its preloaded database contains most beauty products and their vendors, standardizing records and saving weeks of data entry. Mobile PDA enables walk-around stock management and purchasing.

Type: Case Study




Douglas Gives POS System a Makeover to Deliver World-Class Customer Service

Douglas Gives POS System a Makeover to Deliver World-Class Customer Service

Europe’s most successful retailer of cosmetics and fragrances, Douglas, maintains a tight focus on delivering exceptional counter and sales service that exceeds customer expectations. The company is at the leading edge of using technology to make its customer services more personalized, secure, speedy, reliable, and desirable.

Type: Case Study




German Retailer Creates New Fashion Shopping Experience

German Retailer Creates New Fashion Shopping Experience

German retailing giant OTTO wanted to build a virtual store for fashion apparel — a shopping experience that would break through perceived barriers in online shopping.

Type: Case Study




Danish Supermarket Group Manages 10 Terabytes of Business Intelligence

Danish Supermarket Group Manages 10 Terabytes of Business Intelligence

With more than 1,000 stores, Danish Supermarket group is one of Denmark’s largest retailers. To help keep up with customer needs, the company manages more than 10 terabytes of business intelligence data.

Type: Case Study




Family Dollar Enables Strategic Business Initiatives with New Store Systems

Family Dollar Enables Strategic Business Initiatives with New Store Systems

Family Dollar needed to revamp its 16,000 checkout lanes and legacy POS systems. Toshiba TEC America and Microsoft Corp. partnered with Family Dollar to develop an innovative POS solution.

Type: Case Study




Retailer Boosts Online Experience and Sales with Dynamic Smart Client Application

Retailer Boosts Online Experience and Sales with Dynamic Smart Client Application

FNAC teamed with Microsoft and used the Windows Vista operating system to create a new smart client application for FNAC.com.

Type: Case Study




JYSK Canada Takes Advantage of ERP System, Gets E-Commerce Site Up and Running Fast

JYSK Canada Takes Advantage of ERP System, Gets E-Commerce Site Up and Running Fast

JYSK Canada wanted to further increase its presence and sales by making its merchandise available over the Internet. To do so, the company needed to ensure that it could take advantage of its existing enterprise resource planning (ERP) system.

Type: Case Study




Retain online customers with back-to-basics approach

Retain online customers with back-to-basics approach

Are fancy graphics and content overload distracting your browsers from finding what they need? Are your customer service channels delivering the extra level of support your visitors need during times of confusion?

Type: White Paper




Creating a sound brand

Creating a sound brand

A sound strategy can lift and expand the level of consumer awareness of the brand and make it much more accessible.

Type: White Paper




Design of the Times 2009 award winners

Design of the Times 2009 award winners

The Design of the Times Awards Competition recognizes the retail industry's best displays and promotions. More than 100 leading brand marketing and retail executives judged hundreds of entries on creativity, innovation, practicality, branding and achievement of sales and marketing objectives.

Type: White Paper




Hot Topic concept Torrid automates email communication with customers

Hot Topic concept Torrid automates email communication with customers

Torrid is a distinct multi-channel specialty retail concept operated by Hot Topic. It’s a fashion-forward brand that sells apparel, lingerie, shoes and accessories designed for various lifestyles targeting plus-size young women, ages 15 to 29.

Type: Case Study




Ready to Buy: The In-Market Consumer

Ready to Buy: The In-Market Consumer

There are approximately 140 million online shoppers in the United States. Of this group, the target market for any given product generally falls somewhere in the range of tens of millions of shoppers. This is the audience online advertisers typically...

Type: White Paper




Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order tracking.

Type: Case Study




Best Buy boosts shopping cart transactions by 20%

Best Buy boosts shopping cart transactions by 20%

As a leading multi-channel retailer in a highly competitive market, Best Buy understands the importance of leveraging the Internet to drive traffic and purchases at its retail stores. With a customer-centric focus, Best Buy’s goal is to deliver a consistent...

Type: Case Study




Retailer wins battle against online payment fraud

Retailer wins battle against online payment fraud

In 2008, retail losses due to online credit card fraud reached a record $4 billion in the U.S. and Canada, according to CyberSource Corp. It’s a staggering number that’s been rising by double-digit percentages annually as the web continues to be a fast-growing channel for retailers.

Type: Case Study




LED light boxes save money, increase profits for retailers

LED light boxes save money, increase profits for retailers

Numerous retail stores have reduced their energy usage by improving their lighting efficiency.

Type: White Paper




Overcoming shopping cart abandonment

Overcoming shopping cart abandonment

This past year, 88 percent of web buyers reported leaving an online shopping cart without completing their purchase. Online consumers commonly abandon their shopping carts due to the ease of comparison shopping, confusing navigation and content, impatience with long checkout pages, and fear of providing personal information.

Type: White Paper




Developments in Audience Measurement for Digital Signage

Developments in Audience Measurement for Digital Signage

Video technology is being used to measure network audiences with pinpoint accuracy.

Type: White Paper




Culture Connection: Linking Culture, Brand and Revenue

Culture Connection: Linking Culture, Brand and Revenue

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization.

Type: Webinar




Self-Service Store Integration

Self-Service Store Integration

Self-service technology can enhance the customer experience, but proper integration is pivotal. Learn how smartly deployed technology can unify the shopping experience while adding new customer touchpoints.

Type: Guide




The Hidden Costs of Installation

The Hidden Costs of Installation

Installing digital signage yourself may seem like a good way to save money, but without careful planning, it can end up costing more. Here are three keys to making it work.

Type: White Paper




Webinar - Mobile Retail: What Comes Next?

Webinar - Mobile Retail: What Comes Next?

There's a lot of talk about and a lot of interest in mobile retailing, from scannable on-screen coupons to line-busting with checkout in the aisle. In this webinar, you'll learn about the state-of-the-art of m-retail technology, and practical advice on what steps to take next in order to make these dreams a reality.

Type: Webinar




Reducing Abandoned Shopping Carts with Live Help

Reducing Abandoned Shopping Carts with Live Help

Click-to-chat and click-to-call options can help retailers turn shoppers into buyers.

Type: Mini-Guide




Turnkey, plug-and-play interactive floor wows retail shoppers

Turnkey, plug-and-play interactive floor wows retail shoppers

Several high-volume retail chains have deployed the GestureTek Cube in multiple stores because it requires no technician to install and is ready to run a 5' by 4' interactive projection experience as soon as it's taken out of the box.

Type: Case Study




Swiss jeweler utilizes RFID for inventory visibility

Swiss jeweler utilizes RFID for inventory visibility

De Grisogono asked SOLID and TAGSYS to provide a complete solution for traceability based on SOLID's experience in automated identification software and TAGSYS' track record in customizing RFID technology for complex environments.

Type: Case Study




Benefits of Space-Saving Multifunctional Kiosks in Non-Retail Sectors

Benefits of Space-Saving Multifunctional Kiosks in Non-Retail Sectors

Increased versatility of kiosks enhances security, efficiency and productivity in sectors such as education and healthcare.

Type: White Paper




The Best $1,000 a Retailer Can Spend

The Best $1,000 a Retailer Can Spend

Mini-kiosks are versatile, multi-tasking devices that can be used by customers and store personnel to make the shopping experience less frustrating, more efficient and more enjoyable.

Type: White Paper




Montreal retailer moves to Mac-based POS

Montreal retailer moves to Mac-based POS

At Off the Hook, it isn't just about the business of selling designer apparel, it is about creating a brand that makes a statement in the community and reflects the lifestyle of its staff and customers. In recent years, this...

Type: Case Study




RFID speeds up fashion retail restocking process

RFID speeds up fashion retail restocking process

Throttleman is a famous fashion brand in Portugal which sells more than 2 million pieces of apparel through its store network and through multi-brand retail stores each year. The company contacted TAGSYS and systems integrator Creative Systems to define and support a complete and reliable RFID solution that would improve the supplying process.

Type: Case Study




Item-level RFID brings big savings to retail distribution center

Item-level RFID brings big savings to retail distribution center

TAGSYS provided retailer Serge Blanco everything it needed to identify and manage each individual apparel item that passes through its distribution center with item-level RFID technology. The company recommended specific UHF tags and equipment for the environment, and worked with suppliers so they could apply the tags at the point of manufacture.

Type: Case Study




75,000 Red LEDs Wrap 7-Story Mall Facade

75,000 Red LEDs Wrap 7-Story Mall Facade

Shopping center developers everywhere strive for strategies to distinguish their properties. In Thailand, that effort led the country’s largest retail developer to embellish the facade of a seven-story Bangkok shopping complex that opened in November 2008 with 75,000 red LUXEON Rebel LEDs arranged to form a bold pattern-changing geometric design.

Type: Case Study




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Intel's Christie Rice talks customer experience, digital innovations