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Delighted's 2020 retail customer experience guide: 3 must-embrace CX trends

Delighted's 2020 retail customer experience guide: 3 must-embrace CX trendsPublication Type:
White Paper

Published / Updated:

Brick and mortar? Ecommerce? Omnichannel? The world of retail is evolving.

So too, are the tools and techniques needed to ensure that the customer experience you provide matches your customers’ expectations.

This guide from Delighted details how you can:

  • Measure retail customer experience at every touchpoint
  • Stay human in a world of bots, apps, and websites
  • Upgrade your tech stack to keep up with customer trends

Download now and get reading.



Delighted / Qualtrics

Delighted is the fastest & easiest way to gather real time, actionable feedback from your customers on all retail channels: digital & physical. Trusted by Uber, Allbirds, Tuft & Needle, Bonobos, AllSaints, Target, & thousands of other retail brands to measure, understand, & improve customer experiences. 

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