The ABCs of Customer Experience | Intouch Insight

The ABCs of Customer Experience | Intouch InsightPublication Type:
Mini-Guide

Published / Updated:

From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management.

This handy 3-page guide will help you decode all of the industry buzzwords.

Inside you'll find:

  • Age of the Customer
  • CX Action Campaigns
  • Data Mining
  • Double-Barreled Question
  • Key Driver Analysis
  • Net Promoter Score
  • Omnichannel
  • Many more!

Download the guide now, and keep it on hand for quick reference!

Ready to dig deeper into the definitions and formulas for metrics that matter to CX professionals? You may also be interested in The ROI of Customer Experience Cheat Sheet



Intouch Insight

Intouch Insight helps North America's CX leaders improve their customer experience with our full range of technology solutions for listening, interpreting and actioning customer feedback and operational data.

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