The ROI of Customer Experience "Cheat Sheet" | Intouch Insight
This 3-page "cheat sheet" includes definitions and formulas for metrics that matter to CX professionals.
Inside you'll find formulas to determine:
- Customer Lifetime Value (CLV)
- Net Promoter Score (NPS)
- Customer Effort Score (CES)
- Net Emotion Score (NES)
- First Contact Resolution (FCR)
- Much more!
Download the free cheat sheet now!
Looking for a quick reference guide to all of the CX buzzwords? You may also be interested in The ABCs of Customer Experience: 40 Buzzwords Defined