The ROI of Customer Experience "Cheat Sheet" | Intouch Insight

The ROI of Customer Experience "Cheat Sheet" | Intouch InsightPublication Type:

Published / Updated:

This 3-page "cheat sheet" includes definitions and formulas for metrics that matter to CX professionals.

Inside you'll find formulas to determine:

  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Effort Score (CES)
  • Net Emotion Score (NES)
  • First Contact Resolution (FCR)
  • Much more!

Download the free cheat sheet now!

Looking for a quick reference guide to all of the CX buzzwords? You may also be interested in The ABCs of Customer Experience: 40 Buzzwords Defined

Intouch Insight

Intouch Insight helps North America's CX leaders improve their customer experience with our full range of technology solutions for listening, interpreting and actioning customer feedback and operational data.

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