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Top Six Customer Care Trends to Thrive in the Age of the Consumer

Publication Type:
White Paper

Published / Updated:
May 5, 2017

In the age of the consumer, every retailer must create the exceptional Amazon-like service experiences that consumers have come to expect or risk going out of business. 

Industry research confirms:

  • Consumers with the best experiences spend 2.5 times more
  • 73% of consumers want to be able to solve product/service issues on their own
  • Three out of four consumers prefer doing business with retailers who deliver personalized customer service experiences
  • Mobile commerce will account for nearly half of all eCommerce transactions by 2020

What’s the key to exceeding the sky-high expectations of today’s consumers? Download Radial's white paper now to explore 6 emerging trends in customer care and the tactics needed to turn customer care into a profit center for your business.

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