Webinar: Caching in on the Customer Experience

Publication Type:
Webinar

Published / Updated:
Nov. 12, 2013

Retailers are fully aware that success lies in their ability to deliver an exceptional customer experience across all digital channels. This new, connected strategy pins retailers in a challenging corner, requiring synchronization across every store function, from tablets to kiosks to digital signage. But, these in-store applications are only as effective as the infrastructure supporting them. So, how do retailers influence and activate shoppers when using multiple touchpoints without sacrificing the customer experience? More importantly, how do they accomplish this at scale? You’ll discover how caching is the missing link to enhancing application response time and delivering the ultimate customer experience.

In this Webinar, you’ll learn how:

  • Retailers can deliver rich-media experiences without breaking the bank on non-essential bandwidth

  • Retailers can minimize application download time from 30-90 seconds, to a mere 1-3 seconds

  • Luxottica enhanced their infrastructure to support an in-store tablet implementation across 3,100 stores

 

Webinar Details
Russell Young

Presenter:
Russell Young
SVP - Interactive and Mobile Experiences
Stratacache

As Senior Vice President of Interactive and Mobile Experiences, Russell Young works within STRATACACHE’s Activia product group to develop new digital experiences for consumer engagement, establish critical strategic partnerships and originate new business opportunities. 

Moderator:
James Bickers
Senior Editor, RetailCustomerExperience.com
Networld Media Group

James Bickers is the senior editor of Retail Customer Experience. He has written about technology and related issues for 20 years, for a wide range of national and international publications. 

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