[WEBINAR] How Global Brands are Using Mobile to Improve Frontline Execution

Publication Type:
Webinar

Published / Updated:
Nov. 7, 2017
Why is it that every year, countless promotions, initiatives, and product launches, that look great on paper, fall flat in their execution?
 
Finding the key to unlocking the potential of your frontline teams is no easy task – and ensuring flawless execution is even harder. In multi-unit foodservice, retail, or hospitality environments, performance variability frustrates regional and unit-level managers everywhere. Too often, team performance metrics such as customer satisfaction, profitability, productivity, and employee turnover fluctuate widely from location to location, or even from employee to employee. 
 
Consider that your teams are now made up of Digital Natives who spend more time on their phone than not, and you’ll understand why it’s time to move away from mass e-mails, company intranet, and break room bulletins, and embrace the mobile age. Today’s leading brands are moving towards using mobile technology, such as enterprise mobile apps, to facilitate employee communication, influence employee behavior, drive sales, and unlock exceptional team performance.
 
In this webinar, we discuss the challenges of executing in foodservice, retail, and hospitality environments. Using Compass Group’s success story as an example, we share how global brands can leverage mobile apps to improve frontline performance:
  • Performance variability in today’s foodservice, retail, and hospitality environments.
  • Combatting the causes of poor frontline execution.
  • Engaging frontline employees and building high performing teams.
  • Putting a mobile-first plan into action.
 

Meet the panelists

Jugveer Randhawa
VP Technology Delivery
Compass Digital Labs

Jugveer is a strategic digital technology leader with in-depth experience delivering innovative technology solutions to meet complex business needs. He builds and develops high performance teams and is adept at developing strategic execution plans to rapidly deliver and support multi-technology solutions within complex business environments. A highly-motivated leader at Compass Digital Labs, Jugveer is recognized as a partner within the senior executive team who can quickly enable technology strategies to drive business results.

Michael Fiato
VP Customer Experience
Eurest Dining

Guiding corporate culture and achieving world-class guest experiences has been the focus of Michael's career. He has spent time with Disney, Ritz Carlton, Zimmerman's and the Fish Mongers of Seattle in pursuit of that goal. Michael is constantly focused on innovation, combining the guest experience with purchasing behaviors, demographic analytics and new digital platforms to create a truly inspiring experience. Michael created the 7 Essentials of Exceptional Customer Service that are used daily by internal associates, as well as the Onsite Insights focus group platform to better understand the desires of his external customers. 

Jordan Ekers
Chief Customer Officer
Nudge Rewards

Jordan is a recognized technology entrepreneur who has worked with many of North America's most prominent retail and foodservice brands to help improve the customer experience. With extensive experience in customer loyalty, rewards strategy and mobile technology, he co-founded Nudge Rewards to help brands find a better way to communicate, engage and reward employees for exceptional performance.

Judy Mottl
Editor, RetailCustomerExperience.com
Networld Media Group

Judy Mottl is an experienced editor, writer, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She’s written everything from breaking news to in-depth trends and has won awards on the local, state and national level for feature coverage and investigative journalism.

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