[WEBINAR] Scaling Your Business: How Soccer Express Grew 25% in 2017
Soccer Express, a British Columbia company founded in 1998, and which offers merchandise from global brands including Nike, Adidas and Puma, turned to NetSuite for a unified platform that would not only support its expanding business but provide needed headroom for future growth.
Since deploying the NetSuite solution Soccer Express has boosted revenue by 25 percent and is reaping more than a few rewards:
- Optimized inventory management. With two distribution centers and four retail stores, Soccer Express now has real-time insight into inventory across its entire enterprise. It can tap inventory from across its stores to fulfill ecommerce orders as well as ship direct from suppliers.
- Efficient order management. With a centralized order management system from all channels, Soccer Express can process orders faster, satisfy customers and lower operational costs. Orders that used to take six days to ship now go out in 24 hours or less.
- Improved communication. Customers receive updates on every stage of their order from processing to shipping and delivery. Customer service is now standardized and employees across the company have access to all order information to help improve the customer experience.
“Adopting a single solution that seamlessly unifies ecommerce with back-end business systems has given us the ability to scale and improve processes,” said Andrew Veer, COO of Soccer Express. “By removing the burden of manual tasks, we’ve been able to take two employees previously dedicated to order entry and invoicing and move them to roles focused on better supporting our customers.”