[WEBINAR] Why Artificial Intelligence (AI) Is Essential to Your Customer Care Strategy in 2018 and Beyond
In this webinarm Mark Beccue, Principal Analyst at Tractica, and Jane Price, VP of Marketing at Interactions, host an interactive dialog that examines how AI is being implemented in the retail customer care space. In this webinar, participants will explore:
- How AI is being applied in customer care settings. What are the market trends and drivers?
- AI applications and benefits specific to retail customer care.
- How AI is being used to decrease customer effort, gain customer loyalty, and differentiate brand.
- How AI can help you interact with customers via the channel of their choice.
- What are the best practices for successfully implementing AI in customer care.