When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosksPublication Type:
White Paper

Published / Updated:

In the last few years, the Quick Serve Restaurant (QSR) industry has begun to explore how the addition of self-serve kiosks within the restaurant can impact the ordering experience, shape the types of employees needed, and transform the customer experience. Chains began experimenting with the technology in 2014, and the initial customer feedback has been positive, leading more QSR restauranteurs to consider implementing selfserve ordering kiosks within their chains.

The acceptance of self-serve ordering in restaurants is hardly surprising. Consumers have extremely high expectations for their retail and restaurant experiences. They want immediate answers to questions, customization, high levels of personal service, and easy forms of payment all in one. We understand that a well-designed self-serve kiosk can help meet these needs.

We see four trends that have led to the acceptance of self-serve ordering:

  1. Technological Immersion
  2. Shifting Forms of Communication
  3. Empowered Consumers: Individual Experiences
  4. Integrating Digital Technology & Physical Spaces

Today’s customers are ready for self-serve ordering. Are you? If not, you may want to consider how these trends will impact your business.

Download this white paper from Frank Mayer to learn more. 

Frank Mayer and Associates, Inc.

Getting your brand noticed at retail takes an industry leader within the in-store merchandising industry. Our work encompasses vast experience in designing and producing creative, branded point of purchase displays and kiosks to connect with today’s consumer for any in-store environment.


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