How The UPS Store delivers best-in-class retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how data collection and customer relationship management is enhancing the customer experience.
read nowMore Features
Customer experience is the antidote to uncertain grocery market
by Alasdair James — Chief Commercial and Marketing Officer, Swiftly
The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable growth.
read nowMore Commentary
Human touch remains supreme with consumers needing help
A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…
read nowMore News
Future-Ready Airport Kiosks: 3 Trends Transforming the Passenger Journey
As passenger expectations evolve and regulatory requirements shift, kiosk technology must keep pace - offering smarter, more flexible, and inclusive solutions throughout the airport journey.
Retail Systems & Technology
The technology behind the retail experience can be incredibly complex and is constantly changing. Here you can keep you up-to-date with what is new and innovative in retail systems and technology.
