James Bickers / James Bickers is the senior editor of Retail Customer Experience, and also manages webinars for Networld Media Group. He has more than 20 years experience as a journalist and innovative content strategist, with publication credits in national, international and regional publications.
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The latest payment breach victim may be Goodwill Industries

Brian Krebs, the noted security blogger whose recent claim to fame was breaking the news of the Target breach, reports in his blog that banks are reporting a series of breaches at Goodwill stores across the country. Goodwill Industries International operates 165 thrift stores in the U.S. and Canada.

Amazon's Fire Phone: Will it succeed?

The sprawling online retailer has finally unveiled its smartphone. But is the company too late to a game that is well underway?

Ken Blanchard on giving 'legendary service'

The key is to create a culture in which employees truly care, says one of the world's most respected authorities on leadership.

Amazon teases 'amazing' new device coming later this month

Amazon has uploaded a brief video, showing the reactions of various consumers to a new mystery product.

The one thing about Big Data that retailers aren't talking about enough

The collection of consumer data is not just transactional – there is an emotional component that is being ignored.

Want to connect with customers? Think mobile first. [infographic]

Most Americans now own a smartphone and are using them to shop and eat out.

Retail Roundtable: Amazon's patent for 'anticipatory shipping'

Can the online giant really ship products before they're ordered, or is this another well-executed piece of hype?

The 'miserable men of shopping,' via Instagram

In the early days of my marriage, my wife and I spent a lot of time at local shopping malls. In those pre-children years, shopping was more a leisure activity than a necessity, and we frittered away countless Saturday afternoons...

NRF 2014 opener: Retail stores 'meet a human need, not just a commercial one'

An innovative mall operator opened this year's Big Show with a fresh breath of optimism and positivity.

New Sears TV spot emphasizes that the retailer 'always has parking'

I understand what they're getting at here, and by the end of this recent 30-second bit the point is made. Kinda.

Retail Roundtable: Amazon and USPS Sunday shipping

Our experts weigh in on possible ramifications of this very big retail partnership.

The High Cost of Internet Downtime for Retailers [infographic]

The changing face of the POS, and its dramatic increase in complexity, has made power and Internet connectivity mission-critical for retailers. Internet downtime used to be an inconvenience; now, it is life or death for a business.

GameStop is safe (for now): PlayStation 4 won't block used games

The multi-billion-dollar video game industry is currently between generations — that is, most of the major hardware manufacturers haven't put out a new machine in several years and it's time for some upgrades. Nintendo recently unveiled its next-gen Wii U,...

At NRF this year, tablets were everywhere

Mobile in-store tech is the next big thing, if this year's exhibits were any indication.

IKEA's Valentine offer: Free cribs for babies born 9 months from now

Here's a retail marketing campaign with a real sense of humor: On Valentine's Day, IKEA ran ads in Australian newspapers offering a free crib to any baby born on November 14. Proof of birth is required, and delivery (ahem) is...

When retail associates hold their head up

During a panel discussion this morning at the NRF 102nd Annual Convention & EXPO, the conversation turned to hiring and keeping employees that are willing and able to uphold higher-than-usual standards of customer service and excellence. With retailers increasing their...

Retail Social Media Top 10 [Infographic]

A look at how some of the top U.S. retail brands stack up on social media.

The one simple thing your retail associates should be doing, but probably aren't

As Dale Carnegie's sixth principle teaches us, the sound of a person's name is the sweetest and most important sound to that person. It is an immutable truth, because our name is not just a few letters on paper — it's a part of who we are.

I Saw Mommy Googling Santa Claus [Infographic]

U.S. holiday retail sales are expected to reach $586 billion in 2012. Online and mobile sales will account for larger portion of those sales than ever before. Check out the trends in our latest infographic.

These Target training videos are a joke. I think.

We've all got that one family member who thinks he's hilarious, but he is not. Let's call him Uncle Kevin.

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