Discounters snag upscale customers, but do they build loyalty?

Newly frugal shoppers may love the savings at discount stores, but they're not loving the experience.

Research: Mobile retail apps have massive growth potential

A new survey reveals that while most online shoppers have mobile phones, only a fraction have used them while shopping.

Putting your best customers to work for you

The best retailers don't just serve their customers — they put them to work, on behalf of the organization.

Education to take center stage at Digital Signage Expo 2009

Annual show adds content and mobile digital signage seminars, continues to grow despite economy.

Five ways retailers can use Microsoft Tag today

by James Bickers — Editor, Networld Alliance

Redmond's new mobile barcode app offers some incredible flexibility for creative marketing — and it is available and ready to use right now.

Ten new shopping habits of the formerly upper-middle class

Tough times are changing the relationship consumers have with the foods they buy for themselves and their families.

CompUSA reinvents itself with a Web-driven store experience

by James Bickers — Editor, Networld Alliance

Electronics retailer attempts to replicate online shopping in-store with 'Retail 2.0' strategy.

Globalshop 2009: The changing face of in-store marketing

by James Bickers — Editor, Networld Alliance

Next month's event will focus heavily on new trends in fixtures, screens and the store as media marketplace.

Six commandments for retailers to survive

The former executive vice president of Men's Wearhouse shares wisdom needed to make it through the coming months.

Wincor World focuses on service, automated checkout

by Tracy Kitten — Editor, AMC

Wincor Nixdorf says its latest innovations are enhancing the shopping experience for both retailers and consumers.

The convergence of digital signage and mobile marketing

Retail digital signage benefits from a strong mobile integration strategy.

Retail's need to bridge the 'empathy gap'

Commentator Judy Hopelain weighs in on brands that do a great job of understanding their customers — and those that do not.

Move over TJX: Heartland data breach may be biggest yet

With literally tens of millions of card transactions at risk, malware found on the server of Heartland Payment Systems may make history.

Digital download tech takes aim at DVD rental kiosks

Warner Bros. and Paramount have become the first major studios to allow retail digital delivery. Does the agreement signal a new business model for movie…

NRF: Stu Armstrong on in-store digital media

At retail Big Show, the president of the Digital Signage Association delivered 11 reasons to deploy in-store media.

NRF exhibitors, part 3: Self-service, transactions

In this last of three special looks at NRF Big Show 2009 exhibitors, we focus on providers of self-service and transaction solutions.

NRF exhibitors, part 2: Point of sale, point of decision

POS and POD innovations on display at retail's Big Show.

NRF exhibitors, part 1: Biz intel, cash and HR

Business intelligence, cash management and human resources solutions from retail's Big Show.

NRF's Sonic Bar highlights retailing innovations

by James Bickers — Editor, Networld Alliance

The high-concept concept store gave attendees a taste of retail's future — one that is available today.

NRF sees green with eco-friendly concept store

by James Bickers — Editor, Networld Alliance

At this year's Big Show, attendees got a glimpse of what a truly environmentally friendly store might look like, and how it would operate.