The Digital Store Platform: Better data for survival in a customer-centric world

As your business grows you, too, may be looking for ways to enhance the customer experiences you provide. Proven methods include solutions that enable you to reliably provide order fulfillment, to create an engaging loyalty program, and to offer relevant promotions.

Type: White Paper

Sponsor: CitiXsys




Creating customized 1:1 personal journeys for drivers

Driving has been one of the last areas of human activity to remain outside the reach of the internet. Now, with 4G LTE modems being deployed in cars, there are enormous opportunities for retailers, restaurants, hotels and other service providers to interact with drivers.

Type: White Paper

Sponsor: General Motors OnStar Business Driver




Drive the moment: How the connected car can drive your business

OnStar recognizes the value of its connected driver base, and has created a group through OnStar Business Driver to address the opportunity for third parties wanting to make these connections.

Type: White Paper

Sponsor: General Motors OnStar Business Driver


See More »

FEATURES


Target’s digital chief: We’re not technology slackers any longer

If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when it comes to digital technology.

UX university: 4 retailers getting the user experience right

Customer loyalty requires more than offering a customer a free coffee every time they buy 10. There’s no middle ground any longer as user experience is key for retailers wanting to win the battle.

5 key success factors for 'omnichannel as the new normal'

Chris H. Petersen explains why assorting the hottest products is not enough to win today's consumers.

Retailers striving to beat Amazon must perfect the customer experience

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a shopper comes through the door to when they leave with their purchase.

Convenience for retail consumers will demand innovation in 2017

2016 was an interesting year in retail. Many established brands died a bricks and mortar death. While many thought this signaled the demise of the physical store once and for all, some pure play etailers shifted their clicks to bricks, perpetuating the age old debate of online versus in-store.

Is your CX language up to par? If not, it may be hurting the customer experience

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating to millions in wasted CX spend.

Jewelry etailer reaping big rewards with price negotiation tool

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

3 tips to engage retail customers as they wait

Waiting time in the retail world is almost inevitable. However, it's also an opportunity for businesses to engage and connect with their audience through tools such as digital signage.

Horseshoes, hand grenades and location data?

Gil Larsen, VP of the Americas at Blis, says retailers either win or don't - unless you're playing horse shoes or chucking hand grenades, neither of which many of us have much experience doing.

5 critical traits to be a future-focused retailer

Bill Chidley, a partner at ChangeUp, offers up the five critical traits required to be a future-focused retailer.

Consider a 'beyond digital' approach to power omnichannel experience

A successfully digitally transformed organization delivers superior digital experience around products and services. That, in turn, creates value and stickiness, transforms technology and operations, and utilizes internal digital and information assets as platforms.

With omnichannel the devil is in the data

Retailers (and their suppliers) must leverage the omnichannel network to stay relevant and harness these rich cross-channel opportunities.

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment functionality.

Cyber weekend: A global opportunity for retailers

Cyber weekend – this year spanning Thursday, Nov. 24 to Monday, Nov. 28 – has clearly now become a global opportunity for online retailers.

Why 30 retailers are asking consumers to self-personalize the shopping experience this holiday

Personalization has long been touted as the Holy Grail for improved customer experience at retail.

See More »
Nothing is more memorable than good customer service – except, perhaps for poor customer service. Learn how to motivate and empower your staff to make your customers feel every bit as important as they are.

NEWS