Study: Customer service supplants sales as job No. 1 in retail banking

Boosting sales results is no longer job one for North American banks. These financial institutions now believe cultivating customer relationships is their top retail banking priority, according to a newly published study. The results of a biannual survey by research...

Study: Consumers believe mobile wallet data is secure

Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this data when stored on a mobile wallet, according to a new joint study from ACI Worldwide...

Target pulls back on innovation, claims report

In the wake of not-so-great sales, Target reportedly is culling down on technology innovation including the shuttering of a start-up effort. Goldfish, a secretive e-commerce initiated a year ago, and a robot project, are now back in the drawer, according...

QuickTrip debuts mobile ordering via its app

QuickTrip customers can now order via the convenience store brand's app. While it's in a soft stage phase at this point, according to a TulsaWorld report, the ordering functionality is in direct response to competitors providing consumers such capability. "The lines are so blurred. It's no longer convenience store vs.

Unisys rises to omnichannel banking challenge with Elevate

Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel banking experience. Institutions using Elevate can offer customers the option to pay bills, transfer funds and apply for...

Ignoring personalization can cost a retailer, reveals survey

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide personalized service to consumers. That's because consumers want such service and millennials, in particular,...

Barneys names a new top chief

Barneys CEO Mark Lee is taking on a new role, executive chairman, and COO Danielle Vitale is stepping into his prior chief leadership role. Lee had served as CEO for seven years, according to a WWD report. Vitale joined Barneys New York in 2010 as chief merchant/executive vice president.

Customer experience top priority in supply chain operations

More than half of retailers, 67 percent, view customer experience as top importance when it comes to supply chain performance and decision making. That’s the finding of a joint study by Convety and eft Supply Chain & Logistic Business Intelligence,...

Research: More big companies are gungho on CX

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and effort on customer experience. The survey, which polled 165 large companies in December 2016, also reports 87...

Retail sales off to good start in new year

Retail sales in January rose 0.4 percent and represented a 5.6 percent increase compared to the previous year. The Census Bureau figures, as cited by US News, states sales were up just over $471 billion in January. "Consumers are spending,...

Shoes.com prepping for bankruptcy

Without any forewarning, Shoes.com shuttered its business in late January and closed two brick-and-mortar locations as well as two other off-shoot shoe sites, according to a Chain Store Age report. The report states the online shoe seller is liquidating assets...

Gerry Smith tapped as Office Depot CEO

Office Depot has hired on a soon to be ex-Lenovo executive, Gerry Smith, as CEO. Smith, who has spent the past 11 years at Lenovo, most recently as COO, is replacing Roland Smith who is retiring, according to a Reuters...

Deborah Fine named CEO at Ritani

Ritani, an online jewelry retailer, has named its first CEO. Deborah Fine, who was previously chief commercial officer at Modell's, is now at the helm and replacing Founder Brian Watkins who left last May, according to an Internet Retailer report.

Study: Billions wasted on loyalty efforts that bomb

Retailers and restaurants invest a lot in loyalty programs but a massive study from Accenture reveals a lot of that money is wasted as programs often miss their mark, according to a news release. The study — which gauged loyalty...

Newegg expanding into China, 19 other countries

Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year. The consumer electronics e-tailer will let U.S.

Celeste Burgoyne tapped as Lululemon retail EVP

Celeste Burgoyne, a longtime Lululemon leader, is being promoted to the role of EVP, retail, Americas. Burgoyne, who joined Lululemon in 2006, was most recently senior VP, retail, North America, according to a press release. Prior to that role, she served as VP of store operations and general manager of U.S.

IBM gets serious about IoT

IBM aims to drive collaborative innovation with dozens of clients and partners with the opening of its new $200 million global headquarters for its Watson Internet of Things business in Munich, Germany. IBM will work with companies such as Avnet,...

Omnichannel retailing matures into mainstream

The retail omnichannel strategy, initially deployed as a standalone effort, is now fast becoming a mainstream "foundation," supporting broader business strategies, reveals the fifth annual SPS Commerce benchmark report. The study, which polled more than 500 retailers, said the omnichannel...

Rebecca Minkoff establishing VC fund

Rebecca Minkoff and her CEO brother, Uri, are establishing a venture capital fund in partnership with Quotidian Ventures. The move, according to Glossy, reflects a growing trend among fashion designers to support new fashion tech programs. "We met [Quotidian Ventures]...

Survey: Big opportunity for retailers embracing chatbot technology

Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging. That's the finding of a new OpenMarket survey that polled 1,500 mobile users in the U.S. and U.K.

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