Clutch expands mobile marketing strategy with Persio acquisition

Customer management and marketing analytics player Clutch is buying Persio, a mobile promotions platform, in a quest to expend its mobile marketing capabilities. The move comes after a $5.25 million capital influx and the naming of a new board member,...

Gymboree taps Aptos tools to enhance customer experience

The Gymboree Corp. is deploying Aptos' POS and enterprise order management technology to integrate online and in-store operations to provide customers with a smooth omnichannel experience. The children apparel and accessories retailer also uses Aptos' audit and operations management and analytics solutions.

Amazon eyeing role as auto parts retailer, claims report

Add auto parts to the ever-growing list of retail business focal points for Amazon. The online giant is reportedly busy making deals with top auto part makers around the country, according to a New York Post report, and may soon...

MaxMedia taps ex-WebMD leader for VP operations role

Rodney Sharples is the new VP of operations for MaxMedia and will report to MaxMedia CEO and Founder Keehln Wheeler. The veteran business executive previously served as served as VP of operations, client services, and revenue delivery for WebMD Health...

Study: Consumers want to be wanted

Retailers need to commit to earning a consumer's business as 79 percent of consumers will only buy from brands that provide they care about earning a shopper's business. A study, commissioned by Wunderman and conducted in partnership with Penn Schoen...

Customer loyalty requires a retail transformation, reveals IBM study

New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in stores. While nearly all Generation Z shoppers, 98 percent, still hit brick-and-mortar retailers, more...

American Apparel lays off 3,400 after sell-off

American Apparel laid off 3,400 workers Monday following a bankruptcy sale to Gildan Activeware. Gildan, based in Canada, acquired equipment, merchandise and the brand but not American Apparel's manufacturing sites or the 110 stores, according to a New York Post...

Supervalu taps former Target leader for VP role

Anne Dament, a former Target senior merchandising leader, is the new senior VP of retail, merchandising and marketing for Supervalu Inc. In her new role Dament will lead the retail banner operations and oversee the retail merchandising and marketing functions,...

Brick-and-mortar store experience worse than washing dishes for many consumers

One third of consumers would rather wash dishes than hit a retail store and 40 percent view shopping in a brick-and-mortar retailer as a chore. The big reason? Today's shoppers want the online experience in the store environment and are...

Most gift recipients lie about liking gifts, survey reveals

If you think grandma really loved that sweater or Dad was truly happy about the new slippers, think again. They likely both weren't thrilled and just lied about being happy about the gifts, reveals a new survey from Groupon which...

Bluecore taps ex-Oracle data cloud guru as COO

Rob Holland, formerly Datalogix and Oracle general manager, is now the first chief operating officer for Bluecore, a real-time interaction management platform vendor. The appointment and new role is being driven by the company's growth internally and in the industry,...

Holiday trends report reveals online growth, greater ecommerce traction

Total holiday season spend in 2016 beat out 2015 with growth jumping from 1.8 percent in 2015 to 4.7 percent in 2016, according to First Data’s updated Holiday 2016 SpendTrend Report. The report includes data through January 2, 2017, in...

ICX Association looks to ‘elevate’ the state of customer experience with annual awards

Nomination deadline for the association's annual awards is March 15, 2017.

Macy's kicks off cost efficiency, streamlining strategy

In a quest to boost cost efficiency and streamline its store portfolio, Macy's will close about 100 locations by August of this year, according to a press release. "These actions bolster the company's strategy to further invest in omnichannel capabilities,...

Omnichannel retailers big winners in holiday season

Retailers with an omnichannel strategy enjoyed a robust return-on-investment this holiday season as consumers spent 16 percent more on holiday purchases in 2016, compared to a year ago, with consumers spending an average of $711 on gifts. That's a 16...

McDonald's looking to create Starbucks experience with kiosks, digital menu boards

McDonald's is looking to upgrade its McCafe espresso machines with the McBarista. This upgrade will feature $12,000 espresso machines, sweets, seasonal coffee flavors, kiosks and digital menu boards, according to a report by Crain's Chicago Business. This is part of McDonald's push to create a better customer experience.

Limited shuttering all U.S. stores, 4,000 jobs cut

The new year brings the closing of a well-known women's apparel retailer as The Limited is closing all of its 250 U.S.

Under Armour aims to go beyond retail

Athletic apparel, footwear and gear maker Under Armour has plans to advance beyond retail and just signed a 10-year deal to provide uniforms for Major League Baseball as of 2020, according to a report from International Council of Shopping Centers...

Disney Magicband-style experience coming to Carnival cruises

Princess Cruises, a global cruise line and tour company, announced last week at CES in Las Vegas that it will be the first Carnival Corp. brand to feature the Ocean Medallion, a contactless wearable device that vacationers can use to...

Kate Hudson's Fabletics is enjoying fabulous growth

Activewear brand Fabletics, co-founded by actress Kate Hudson, plans to launch 12 new retail locations this year. The growth will give the online apparel player a total of 30 locations within 23 months of operation, according to a press release....

Showing (1 - 20) of 6016

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES