Study: Retailers lack tools to tap customer data

More than half, 58 percent, of retailers don't have in-store tools to view and analyze customer data across touch points, and of those who do, just 64 percent believe they're somewhat effective. The Kibo study also reveals 52 percent of...

Agilysys adds 'grab n go' cafe features to self-service kiosk

Agilysys Inc., a provider of hospitality software solutions, announced enhancements to rGuest Buy, the company's self-service kiosk solution that extends point-of-sale reach, improves guest service and reduces staff demand. The enhancements for café workflows and a new 'grab n go'...

Luxury furniture company Weylandts intros digital signage to enhance shopping experience

Weylandts, a South African luxury furniture retailer, has teamed up with Moving Tactics to upgrade its stores with digital signage and audio. Moving Tactics has deployed a 55-inch touchscreen and an in-store audio system in eight of its retail showrooms...

Customers love music when shopping

A new Mood Media study claims music is something consumers love when shopping and when interacting in the banking environment. A majority of shoppers feel more comfortable having confidential conversations when music is playing in the bank or store, noted...

Amazon plans to hire on over 120K workers for holiday season

The human resources teams at Amazon are getting pretty busy as the etailer plans to hire for over 120,000 jobs this holiday season for its fulfillment, sortation centers and customer service sites. "We prepare year round for the holidays, and...

Artificial intelligence gaining favor with retailers

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience. The SLI Systems study noted many retailers have "concrete" AI plans for the next year, with 38 percent planning to...

Smart store tech is a revenue booster, reveals report

A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years. These technologies, such as Amazon Go and what the report describes as "invisible payment" tech, are ideal...

Report: Many retailers don't have an omnichannel strategy in place

As the holiday season arrives, a new study reveals omnichannel is not a big priority for many retailers as 40 percent don’t even have a strategy. The trend insight, from a new Zaius report, is just one of several findings...

September retail sales jump thanks to weather-related events

Retail sales in September increased 0.5 percent compared to August, and 3.2 percent compared to a year go, due primarily to hurricane event impact. The sales insight, from the National Retail Federation, noted it was a "good increase" and "strong...

Wirecard provides online payment gateway to Ikea stores in southeast Asia

Technology group Wirecard has signed an agreement with Ikea stores in southeast Asia to provide them with a regionally-managed payment gateway product for online checkout, according to a press release. The payment service covers Ikea stores in Malaysia, Singapore and...

Footwear retailer DSW is striving to inspire self-expression

DSW Inc. has a new brand mission focused on building engaging customer experience, enabling associate product knowledge, boosting operational processes and "distorting" traditional assortment. The strategy, according to a press release, is aimed at inspiring self-expression, according to CEO Roger...

Burberry taps Apple for AR fashion app effort

Luxury fashion retailer Burberry is boosting its smartphone app with some Apple augmented reality technology. The quest is all about gaining greater share of "digitally influenced" purchases, according to a Bloomberg report, and engaging with consumers. Burberry is using Apple's...

Costco expands delivery options

Costco is now offering same-day and two-day delivery via a new internal program and a partnership with Instacart. The delivery expansion comes on the heels of retailers, including Best Yet, striving to get goods into the hands of the consumer...

Starbucks shutters online store front

Consumers can't jump online any longer to buy Starbucks stuff as the company has shuttered its ecommerce presence. The move, according to a New York Times report, was made to put a stronger focus on the coffee seller's in-person store experience.

Walmart grabs up small NY warehouse

In its quest to provide same-day delivery on par with its ecommerce arm, Jet.com, Walmart has bought a New York City delivery company boasting a warehouse. The Brooklyn-based Parcel, according to an AP report in Newsday, already knows how to...

Long Island credit union branches to be video-teller only

There will be no live tellers, just video teller machines, at three soon-to-open Teachers Federal Credit Union branches on Long Island, New York. The branches, set to open next year, will be in Kings Park, Stony Brook and East Meadow, according to a Newsday report.

Meal kit industry keeps expanding

Baldor Specialty Foods, an East Coast foodservice distributor, is the newest player to jump into the $1 billion meal kit industry, according to a New York Post report. The New York City based vendor is debuting a line of veggie...

It's going to be a jolly retail holiday season predicts study

Retailers should be in a jolly mood this holiday shopping season as a PwC report predicts U.S. holiday spending will spike 6 percent. The average U.S.

Mobile platform aims to empower store associates to boost customer experience

M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience. The in-store mobile commerce platform is in play at M.Gemi stores in New York City's Soho area and the...

Macy's revamps loyalty program

Macy's shoppers are getting a revamped loyalty program as of this month that aims to offer consumers a more engaging shopping experience. The new loyalty program, still called Star Rewards, aims to make getting rewards easier with every purchase as...

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