Your Customers Are More Than Support Tickets

Providing the best, most efficient service possible requires changing the way businesses manage their conversations with customers.

Type: White Paper

Sponsor: Kustomer Inc.




Keep point-of-sale data safe on all sides

The technologies at work in today’s retail point-of-sale (POS) environment capture more – and more valuable – customer data than ever before, allowing retailers to provide seamless and highly personalised shopping experiences.

Type: White Paper

Sponsor: HP Inc.




[WEBINAR] Your in-store customer experience starts and ends with your store network

In this webinar, presenters discuss how retailers can ensure they’re providing consumers and their internal services organization the robust in-store network required in the retail environment. Download now!

Type: Webinar

Sponsor: Frontier Communications


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FEATURES


How To: Improve digital product content to boost customer experience, sales

Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent to the brand in most cases.

Humanizing the retail experience: Experiential shopping lives offline

These are the days of sharing, group think and the herd mentality… who knew the 90s-era mall rats, a generation of teens known for simply hanging out in suburban shopping malls, were so far ahead of their time?

Tips for ensuring the branded mobile app delivers a successful customer experience

There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a branded mobile app, well, that's not so easy.

Why retailers need to get as social as consumers

Today's shoppers are social technology users, especially the female consumer segment. To be successful retailers should be just as social.

Kagan: Fixing your app to improve customer experience

Bottom line, smartphone technology and apps are an incredible way to reach customers in new and creative ways. Use technology in new ways to give the customer what they want and that will improve customer retention. However, developing a great app is more complicated than many know.

Forget just selling products: Customer experience is king

In a world where anyone can whip up an e-commerce site and begin selling in a matter of hours, merely taking products to market just isn't good enough anymore. Consumers are surrounded with options, so retailers need to find better ways to turn those browsers into repeat customers.

ICX Association leader talks trends, innovations and goals ahead

Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for the upcoming ICX Summit.

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the store network can support the expected in-store digital experience.

5 key distributor opportunities in an omnichannel world

For today's consumers, omnichannel is their "new normal." They now shop and purchase anytime and everywhere. What this means for traditional retailers is that they must become more flexible and "seamless."

Why retail Is the ultimate social platform

The impulse to socialize at the market lives on — witness the late 20th century phenomenon of "hanging out at the mall," or the 21st century rise of farmers markets and pop-up shops in the most densely urbanized settings.

Intel CEO: Data playing invaluable role in retail transformation

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another evolution: how technology is changing the definition of the store.

The art of balancing workplace automation

The buzz about bots is on the rise. No, not the all-knowing Isaac Asimov supercomputers. The 1-800-number variety that never seems to detect any urgency in the phrase "I'd like to speak to a person."

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit.

Kohl’s CTO on personalizing customer experience and how data plays a big role

When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized experience.

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal, remove items from a store shelf, place items in a shopping bag, and leave the store.

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The modern retail store is a high-tech place, even if the products it carries are decidedly low-tech. From inventory management to point-of-sale to digital merchandising, the technology behind the retail experience can be incredibly complex. Use this research center as a quick way to keep up-to-date with what is new and exciting in retail technology.

NEWS