Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI is not a sure bet when it comes to customer satisfaction.

Fast brands, slow systems: Why retail's biggest players are running out of time

by Glebs Vrevsky — Co-founder and Executive Board Member, scandiweb

The biggest cost of legacy systems is not the technology itself – it's how people are used within the organization.

Back-to-school shopping getting more stressful for parents

Nearly half of consumers, 48%, shopping for back-to-school items are projected to spend more this year with 13% spending less than in 2025.

Omnichannel Retail / Multichannel Retail

Today's customer doesn't just shop in one place or in one channel. Retailers need to reach customers in the store, online and the mobile device in order to thrive.