Should retail digital signage be interactive?

Should retail digital signage be interactive?

With interactive digital signage, end users have to consider whether they can afford it, whether their software can support it and whether they actually need it.

Features


Transforming video content analytics into retail business intelligence

Transforming video content analytics into retail business intelligence

Stephanie Weagle, CMO, BriefCam, explains why the use of retail video analytics plays into understanding consumer behavior. Consumer attitudes, preferences and buying behaviors change frequently and merchants must adapt and innovate — or risk being left behind.

4 ways retailers can boost brand reputation, build loyalty

4 ways retailers can boost brand reputation, build loyalty

Sandra Gudat, president and CEO of Customer Communications Group, Inc., offers up four steps for bolstering your brand's reputation, while simultaneously working to keep your customer relationships strong.

CBW Bank talks digital banking and the customer experience

CBW Bank talks digital banking and the customer experience

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Is your store red-carpet ready? The role of in-store technology for brand uptime

Is your store red-carpet ready? The role of in-store technology for brand uptime

Paul Milner, marketing director at Displaydata, explains why retailers need to use technology to create an engaging and impressive in-store experience that will keep customers coming back and not forsake physical in favor of digital.

Brick-and-mortar retail isn't dead, it's just evolving

Brick-and-mortar retail isn't dead, it's just evolving

Vladimir Edelman, CEO and co-founder of HEROFi, lists out what physical retailers can learn from Amazon's success story.

The consumer movement taking place in the retail industry

The consumer movement taking place in the retail industry

Adrien Nussenbaum, U.S. CEO and co-founder, Mirakl, shares insight on why retailers should be exploring strategies to develop a share of both the on-demand and experiential wallets.

How microservices play a role in delivering digital commerce innovation

How microservices play a role in delivering digital commerce innovation

Arish Ali, CEO and co-founder of Skava, explains why retail IT and tech innovators are turning to microservices to work around the pains of legacy commerce technology and drive digital commerce innovation.

Kagan: Retailers going back to basics for growth

Kagan: Retailers going back to basics for growth

Jeff Kagan, industry analyst, explains how retail management now has a newer and younger mindset and they are rapidly taking the industry in new directions. While there is nothing wrong with innovation and new ideas, it's also important to recognize the customer base is like a pie with lots of slices.

Blockchain and the retail customer experience

Blockchain and the retail customer experience

Blockchain Tech News Editor Bradley Cooper, an expert source of blockchain news and technology, provides insight on how blockchain influences and plays into the retail sector and retail customer experience innovation.

How 5G, meshed with IoT, will make mobile carriers the enablers of retail engagement

How 5G, meshed with IoT, will make mobile carriers the enablers of retail engagement

Video, gaming, AI, robotic, AR/VR platform CIOs and CTOs looking to embrace newer digital transformation solutions should look holistically within the mobile infrastructure ecosystems, and tag the mobile telecom operator as a strategic partner.

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Resources


Designing a World-Class CX Approach Whitepaper | Intouch Insight

Designing a World-Class CX Approach Whitepaper | Intouch Insight

Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. Download the free whitepaper today.

Type: White Paper

Sponsor: Intouch Insight


The Rise of the Smart Store

The Rise of the Smart Store

A host of technologies including the Internet of Things, Smart Shelves, beacons and others are converging in the retail space to create the store of the future. Network connectivity is the glue that holds it all together.

Type: White Paper

Sponsor: Cradlepoint


CX Case Study – Improving NPS to Increase Average Transaction Value | Intouch Insight

CX Case Study – Improving NPS to Increase Average Transaction Value | Intouch Insight

Read this customer experience case study to learn how ABC Fine Wine & Spirits improved NPS and the effect it had on their average transaction value.

Type: Case Study

Sponsor: Intouch Insight


CX Case Study – How a Retailer Increased Their CSAT Survey Response Rate by 10x | Intouch Insight

CX Case Study – How a Retailer Increased Their CSAT Survey Response Rate by 10x | Intouch Insight

Read this customer experience case study to learn how a leading beer retailer increased their CSAT survey response rate by 10x

Type: Case Study

Sponsor: Intouch Insight


Data Breaches: Spotlight on the Malware Menace | Ransomware | Security | POS | Hospitality | Retail

Data Breaches: Spotlight on the Malware Menace | Ransomware | Security | POS | Hospitality | Retail

Research puts the top three industries targeted by malware as accommodation and food services, public administration and retail. This infographic gives key insights into how malware is being used by criminals to target the point-of-sale and how this phenomenon shows no signs of waning.

Type: Infographic

Sponsor: TNS, Inc.


Revealed! The Industries Falling Victim to Data Breaches | Retail | Hospitality | Financial | POS | Security

Revealed! The Industries Falling Victim to Data Breaches | Retail | Hospitality | Financial | POS | Security

Data breaches are plaguing all industries globally, but some are more affected than others. This infographic from TNS looks at some of the differences, including how attractive payments-related data is to criminals targeting different sectors.

Type: Infographic

Sponsor: TNS, Inc.


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Should retail digital signage be interactive?