Deadline extended for Top Women in Retail Technology Awards

The deadline for the Top Women in Retail Technology Awards has been extended to Sept. 18.

Why back-to-school shopping is all about value

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rising costs, economic uncertainty and ongoing inflation are causing shoppers to rethink where they spend, what they buy and which brands earn their business.

How AI helps turn customer feedback into operational decisions in real time

by Sasha Kosmowski — Chief Customer Officer, MelodyArc

Customers will continue to surface problems before most reporting systems do. AI can make that evidence visible early enough for retailers to trace the issue beyond the contact center, correct the underlying process and confirm whether the change worked before the same failure reaches more customers.

Virginia bakery deploys 24-hour dessert pickup lockers

Shyndigz, a Richmond, Virginia bakery, has opened 18 refrigerated self-service lockers that allow customers to pick up desserts around the clock, according to…

E-commerce / Online & Mobile Shopping

Learn the latest trends and best practices for delivering great online and mobile shopping experiences.