Tord Olav Dønnum on the future of autonomous foodservice

by Richard Slawsky — Editor, Connect Media

Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help operators improve profitability while preserving the human side of hospitality.

Rethinking CX: The role neuroscience plays in developing the customer experience

by Brianna Van Zanten — VP of Customer Success, Incheq

In retail, there is a lot of talk about how to create the ideal customer experience, and while there are many ways to approach it, one of the most effective is to leverage the scientific and psychological underpinnings of consumer behavior.

Home Depot swapping phone menus with AI-powered agent

The Home Depot is swapping out its customer service phone menus with an AI-powered voice that allows customers to state why they're calling and achieve faster…

How Independent Retailers Can Compete Like National Chains— Without a National Chain Budget

Independent retailers do not need massive budgets to compete effectively in today’s marketplace. With the right technology partner, small and mid-sized retailers can gain access to modern POS systems, integrated payment processing, loyalty tools, remote management, and more. Best of all they are affordable and scalable.

AI in Retail

AI is transforming the shopping experience with personalized recommendations, virtual try-on and smarter inventory strategies. From browsing to check-out, discover how AI is reshaping retail for a more rewarding customer experience.