What AI can teach you about your customers

When most businesses think of artificial intelligence, chances are they think about chatbots, logistics, or really any machine learning algorithm that improves their business processes. But what some companies are finding out is that AI can do a whole lot more than just streamline operations.

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How do you describe the CRM evolution? With these 4 c's

By John Oechsle, CEO, Swiftpage Walkmen were all the rage, cell phones were the size of eggplants, and Whitney Houston's "I Wanna Dance With Somebody" was the No. 1 hit.

Future of retail is robotic and not just in the supply chain

While augmenting human labor in the supply chain with robots enables increased productivity, this advancement is rendered ineffective when the back office acts as an effective bottleneck. The next frontier of automation will be in white collar jobs, not warehouse stackers.

Chatbot success 101: Why a single customer view is a must

The need for retailers to have a single customer view to ensure a consistent positive experience, across all the channels via which they interact with shoppers, has only grown more critical as the number of channels and the volume of customer data generated has increased.

Brookstone CEO: Product development, brand, channels are key focus ahead

Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand and consumer focus.

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them is to create an adaptive customer experience.

Last mile: The amazing race to solve the delivery dilemma

Omnichannel drives new expectations that every retailer must address.

Customer loyalty 101: How to avoid alienating today's shopper

Winning customer loyalty is a continuous and important objective for retailers, but it's not always an easy task. Unfortunately, alienating customers can be.

Are you sitting on a data goldmine? What all retail brands need to know

Thanks to market research, point-of-sale information, loyalty cards, online and mobile transactions, location data, and social media, retailers are sitting on vast pools of data. Yet many struggle to manage this invaluable resource, as data has become increasingly complex and is of limited use without intelligent analytics.

5 keys to leading in the age of analytics

Data is a critical corporate asset that organizations are starting to monetize in new ways to get ahead of their competition. The bottom line? Companies that leverage data to drive the performance of their organization's decisions are winning at a faster rate than their competition.

A new spin on loyalty

As loyalty programs have expanded to include more emotional benefits, they have seen the value associated with meeting a consumer's needs. Now companies are competing for customer relationships rather than customer memberships.

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The Next Step in Indoor Signage

Backlit signs or traditional light boxes and neon signs can help get the message out, but new types of indoor signage are catching consumers’ attention.

Type: White Paper

Sponsor: Kraslex




[LIVE WEBINAR] Eliminating Islands of Technology in the Age of the Customer

Date: June 22, 2017 | Time: 2:00 PM EDT | Duration: 1 hour | Join guest Forrester Research principal analyst Brendan Witcher and Ryan Parker from Intel, as they discuss insights from an Intel-commissioned survey of retail decision makers in the US, UK, Germany, Japan and China. Register now!

Type: Webinar

Sponsor: Intel Corporation




Employing a Single Customer View

Retailers have more information about their customers than ever before. The key, though, is to be able to have a 360 degree view of each customer in a way that provides value.

Type: White Paper

Sponsor: Pitney Bowes




Increase Sales with Intelligent Shelving

Retailers and brands can increase operational efficiencies, create intimate customer experiences, and generate new revenue streams.

Type: Special Report

Sponsor: Intel Corporation




Helping Cities Connect, Communicate, and Compete in the Digital World

Miami-Dade delivers smart city services with CIVIQ solution powered by Intel.

Type: Case Study

Sponsor: Intel Corporation




Transforming Retail by Empowering Consumers

Engage and educate in-store customers with AVA Retail SmartShelf solutions for higher sales and fewer refunds.

Type: White Paper

Sponsor: Intel Corporation


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