Will AI be the end of the touchscreen?

by Richard Slawsky — Editor, Connect Media

Rather than choosing between touch, voice or mobile, the next generation of kiosks will increasingly combine them.

Evolving loss prevention into a CX function

by John Kim — Co-Founder and CEO, Sendbird

Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.

Home Depot debuts holiday sweater in holiday décor collection

Is someone in the family a huge do-it-yourselfer? If so, the Home Depot holiday sweater may be this year's most favorite gift.

Retail Systems & Technology

The technology behind the retail experience can be incredibly complex and is constantly changing. Here you can keep you up-to-date with what is new and innovative in retail systems and technology.