Toshiba leader talks mobile device innovations, retail customer experience tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment.

Customer experience horror stories and how better connection prevents them

by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.

Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.

AI use as shopping tool gains traction

Artificial intelligence tools are being used for shopping, especially among the Gen Z consumer as consumers are seeing value in AI's ability find deals, do…

Consumer Behavior / Consumer Psychology

Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.