For loyal Amazon customers it’s no longer love but intentional reflex

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.

Reputation at checkout: How predictive AI helps retailers maintain trust in a crisis

by Ted Skinner — Vice President, Marketing, Fullintel

A crisis handled well can strengthen customer relationships by demonstrating responsiveness and accountability. Handled poorly, it becomes a digital record that surfaces in every future search.

Screenverse leaders share insight on DOOH buying strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic and client strategy at Screenverse, share insight on what DOOH premium buyers are looking for and how those expectations are shaping which networks win repeat, high-value spend.

2 dozen states sue over tariffs after court ruling

Two dozen states have filed suit against the Trump administration over the latest tariff move by President Donald Trump.

Omnichannel Retail / Multichannel Retail

Today's customer doesn't just shop in one place or in one channel. Retailers need to reach customers in the store, online and the mobile device in order to thrive.