Autonomous retail concept scales up at Circa Resort
by Richard Slawsky — Editor, Connect Media
VenHub Global Inc. and Circa Resort & Casino in Las Vegas are innovating on what may be the world's most advanced autonomous smart store installation.
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Customer experience horror stories and how better connection prevents them
by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.
Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.
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More consumers tapping AI when looking for a deal
A hefty number of consumers, nearly 70%, are using AI to find deals and retailer discounts.
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Omnichannel Retail / Multichannel Retail
Today's customer doesn't just shop in one place or in one channel. Retailers need to reach customers in the store, online and the mobile device in order to thrive.
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