Ace Hardware AI-powered assistant boosting customer, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers, more informed recommendations and smoother in-store interactions.

Customer loyalty that goes beyond the transaction

by Andrew Stern — CEO, Quilt Software

Customer loyalty is more elusive than ever. Competing on cost, experiences, product assortment and more, retailers want to create relationships that last. Too often, however, their efforts are misplaced. Customers churn and retailers miss what they actually want.

Vending machine spotlights local artists

A miniature art vending machine inside Inkwell Booksellers in Minneapolis is helping artists reach new audiences while generating income from their work…

From Noise to Clarity: Reimagining Employee Communication Through In-Store Screens

Retailers often struggle to deliver timely, consistent communication to deskless employees. This webinar explores how in-store digital communication helps unify messaging, improve training and engagement, streamline safety and operational updates, and ensure frontline teams receive the information they need when they need it.

Retail Payments

It's all about the money, and retailers that make it easy for their customers to pay for products and services increase their chances of making the sale. Payment technology is constantly evolving, too, meaning that retailers need to keep both themselves and their in-store systems up-to-date.