Will AI be the end of the touchscreen?

by Richard Slawsky — Editor, Connect Media

Rather than choosing between touch, voice or mobile, the next generation of kiosks will increasingly combine them.

Before you cut the in-store budget, ask how the number was built

by Vishak Nag Ashoka — Senior Director Of Engineering, Walmart

An under-measured channel and an underperforming one produce the same return on ad spend. They call for opposite decisions.

Consumer sentiment dipped big in September

Consumer sentiment in September hit its lowest level in 12 years, according to Conference Board's Consumer Confidence Index.

Retail Customer Service

Consumers are more demanding than ever and that means customer service is more critical than ever to driving sales and consumer loyalty.