Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Using AI to modernize CX in retail

by Erol Ayvaz — CEO, Serve First

Retailers that embrace AI-powered customer experience management today are putting themselves on the front foot to be best-placed to thrive tomorrow.

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward.

Michael’s ‘Ask Mike' AI helper fuels nearly 75K shopper conversations

Michaels, a hobby and crafts retailer, launched an AI assistant called "Ask Mike," in the spring and it has fueled nearly 75,000 conversations since its May…

Retail Payments

It's all about the money, and retailers that make it easy for their customers to pay for products and services increase their chances of making the sale. Payment technology is constantly evolving, too, meaning that retailers need to keep both themselves and their in-store systems up-to-date.