Verizon hospitality leader shares insight on eliminating retail's phantom inventory
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers real-time visibility into what's on shelves and where missing products are hiding.
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Customer experience horror stories and how better connection prevents them
by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.
Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.
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Lowe’s debuts home maintenance subscription program powered by store associates
Lowe's has launched a store associate-powered home maintenance subscription called HomeCare+.
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Omnichannel Retail / Multichannel Retail
Today's customer doesn't just shop in one place or in one channel. Retailers need to reach customers in the store, online and the mobile device in order to thrive.
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