What Amazon's Q2 earnings reveal about consumer needs, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While Amazon’s earnings reveal Amazon Web Services is driving big growth the data also reveals competitors have an opportunity to beat the omnichannel retailer.

How fragmented retail data is quietly driving lost sales

by Grant Smith — General Manager, Fintech - SBT Division

As retailers look for ways to improve margins without compromising customer experience, operational data collaboration is becoming a critical competitive differentiator.

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward.

Snickers hiring chief online chill officer

Candy brand Snickers is hiring for a unique retail consumer-facing leadership role: Chief online chill officer.

Omnichannel Retail / Multichannel Retail

Today's customer doesn't just shop in one place or in one channel. Retailers need to reach customers in the store, online and the mobile device in order to thrive.