Ace Hardware AI-powered assistant boosting customer, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers, more informed recommendations and smoother in-store interactions.

Rethinking CX: The role neuroscience plays in developing the customer experience

by Brianna Van Zanten — VP of Customer Success, Incheq

In retail, there is a lot of talk about how to create the ideal customer experience, and while there are many ways to approach it, one of the most effective is to leverage the scientific and psychological underpinnings of consumer behavior.

Staples, Party City partner on in-store experience

Staples and Party City have teamed up to deploy Party City store experiences inside more than 700 Staples locations nationwide and on Staples.com, with plans…

How Independent Retailers Can Compete Like National Chains— Without a National Chain Budget

Independent retailers do not need massive budgets to compete effectively in today’s marketplace. With the right technology partner, small and mid-sized retailers can gain access to modern POS systems, integrated payment processing, loyalty tools, remote management, and more. Best of all they are affordable and scalable.

Marketing

Marketing in the omnichannel retail universe is a critical strategy that requires constant assessment and evaluation.