Amazon Prime Day kicks off with big sales, but Target not sitting idle

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

Features


Kagan: How checkout technology can create competitive advantage

Kagan: How checkout technology can create competitive advantage

Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.

How Carnival Cruise is taking customer experience to the next level

How Carnival Cruise is taking customer experience to the next level

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Networld Media Group launches World of Money daily

Networld Media Group launches World of Money daily

This month Networld Media Group will begin publishing WorldofMoney.com, a daily news brief covering issues and events that affect the business of money and the transfer of value.

Glossier engaging customers by spurring interaction, communication

Glossier engaging customers by spurring interaction, communication

Much discussion in retail marketing today focuses on the need to improve the online shopping experience. Glossier is not only addressing this challenge, but is taking a unique approach by facilitating communication among customers.

Catch the highlights from ICX Summit

Catch the highlights from ICX Summit

If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the exciting technology and insight shared during the three-day event.




An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit

5 reasons retailers should control the post-click customer experience

5 reasons retailers should control the post-click customer experience

Andrew Atkinson, director of product marketing at GrandCanals, offers up five important reasons why retailers should strive to control the post-click experience rather than handing it off to a third party.

Why retailers may want to gamify the consumer payment process

Why retailers may want to gamify the consumer payment process

Victoria Greene, an ecommerce marketing expert, explains how retailers struggling with the payment process can draw inspiration from games to make it more engaging and compelling.

What retailers must do to make the furniture-buying experience a rewarding one

What retailers must do to make the furniture-buying experience a rewarding one

Joseph Ferguson, director of new business development at Fortiva Retail Credit, lists what retailers, aiming to compete in home furnishings, must do to succeed. The first step is providing an easy and attainable way for customers to make large purchases.

How to make the shopper's buying experience a competitive differentiator

How to make the shopper's buying experience a competitive differentiator

Jeff Bubak, vice president of business development, Alorica, explains why retailers must take a long deep look at how to communicate with customers on the right platform and at the right time.

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Resources


Designing a World-Class CX Approach Whitepaper | Intouch Insight

Designing a World-Class CX Approach Whitepaper | Intouch Insight

Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. Download the free whitepaper today.

Type: White Paper

Sponsor: Intouch Insight


How to Plan and Measure the Success of a Kiosk Deployment

How to Plan and Measure the Success of a Kiosk Deployment

It’s very easy to get into the specifics of hardware and software capabilities and miss the big picture. This white paper contains key project planning tips to ensure that any kiosk project's goals can be met.

Type: White Paper

Sponsor: ZIVELO LLC


SD-WAN in (Relatively) Plain English

SD-WAN in (Relatively) Plain English

SD-WAN is converging with LTE to offer an all-around network solution for growing businesses. What does SD-WAN with LTE entail, and how can it help?

Type: White Paper

Sponsor: Cradlepoint


5 Step Guide to More Positive Reviews

5 Step Guide to More Positive Reviews

Contrary to what you may have heard or believe the power to gain more 5-star reviews is in your hands; it just takes looking over these 5 steps carefully and with much consideration to each point within. Keep in mind these are not complex tasks; merely ones that once you're in the habit of, they'll seem like second nature.

Type: Guide

Sponsor: ReviewPush


Grocers: Handle Cash Better to Reduce Costs

Grocers: Handle Cash Better to Reduce Costs

By streamlining cash handling processes and making modest investments in new cash counting technology, grocery retailers can reap significant time and labor cost savings.

Type: White Paper

Sponsor: Cummins Allison


2018 Retail Customer Experience Top 100

2018 Retail Customer Experience Top 100

The 2018 Retail Customer Experience Top 100 report provides a clear picture of how consumers view retailers when it comes to meeting their needs, wants and expectations.

Type: Special Report

Sponsor: ReviewPush


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Amazon Prime Day kicks off with big sales, but Target not sitting idle