Tord Olav Dønnum on the future of autonomous foodservice

by Richard Slawsky — Editor, Connect Media

Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help operators improve profitability while preserving the human side of hospitality.

Ace Hardware AI-powered assistant boosting customer, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers, more informed recommendations and smoother in-store interactions.

The now and next steps retailers should take in the agentic commerce era

by Nicole Jass

The projected promise and perils of agentic commerce seem to change almost daily, and that can be disconcerting. A thoughtful approach now will put merchants on the path toward stability and future success.

Automated retail drives FIFA merchandising windfall

The soccer governing body FIFA has dramatically expanded the retail reach of the 2026 World Cup by placing officially licensed merchandise in thousands of…

How Independent Retailers Can Compete Like National Chains— Without a National Chain Budget

Independent retailers do not need massive budgets to compete effectively in today’s marketplace. With the right technology partner, small and mid-sized retailers can gain access to modern POS systems, integrated payment processing, loyalty tools, remote management, and more. Best of all they are affordable and scalable.

Retail Customer Service

Consumers are more demanding than ever and that means customer service is more critical than ever to driving sales and consumer loyalty.