Kiosk trailblazer Panera Bread tapped as ICX Influencer of the Year

Kiosk trailblazer Panera Bread tapped as ICX Influencer of the Year

The Interactive Customer Experience Association last week honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

Features


Why the 'endless aisle' works for the customer and the retailer

Why the 'endless aisle' works for the customer and the retailer

Consumers want more products and fast access to products. Retailers want to sell as much product as possible. An endless aisle strategy can deliver on both but retailers need to ensure the customer experience is well thought out, according to experts.

Identifying the foundation of digital transformation in retail

Identifying the foundation of digital transformation in retail

Sanjay Srinivasan, chief technology architect at Vonage, explains how a software-defined WAN can play into deploying a robust customer experience.

What retailers should know before delving into digital signage

What retailers should know before delving into digital signage

Digital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires a strategy and objective well before the hardware and software decision.

5 common customer service complaints and how to fix them

5 common customer service complaints and how to fix them

Swati Kungwani, business analyst and content manager at iTouchVision, explains why retailers need to pay attention to issues faced by customers and ensure timely responsive actions.

Legacy mall home to cutting-edge retail customer experiences

Legacy mall home to cutting-edge retail customer experiences

The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.

How scrappy, online retailers can thrive and grow in the Amazon era

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to connect with customers and increase sales.

Augmented reality more accessible to retailers, brands

Augmented reality more accessible to retailers, brands

Though AR is still in its infancy at retail, a pair of presenters at Infocomm said that it offers a new way to excite consumers, and is more economical than creating physical experiences.

Why the future of retail belongs to visual discovery

Why the future of retail belongs to visual discovery

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food, apparel and home décor.

How payments innovation is hindering the customer experience

How payments innovation is hindering the customer experience

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities for self-service equipment providers.

Live webinar: How to empower the store associate, re-invent the in-store experience

Live webinar: How to empower the store associate, re-invent the in-store experience

A live free webinar at 11 a.m. EST on June 21, sponsored by CompuCom and led byTulip Retail, will offer critical and valuable insight on empowering the store associate.

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Resources


Chargeback Resource Guide

Chargeback Resource Guide

When a cardholder sends a chargeback dispute to their bank, they are requesting that the cost of a transaction on their credit statement to be refunded to them. This is because they believe the transaction is invalid.

Type: White Paper

Sponsor: Clearent


2018 Millennial Survey Results

2018 Millennial Survey Results

How millennials want to engage with retail loyalty programs

Type: White Paper

Sponsor: CodeBroker


Why Marrying Digital Signage With Location Analytics Is A Winner

Why Marrying Digital Signage With Location Analytics Is A Winner

Digital signage is transitioning quickly from a nice-to-have to a must-have for bricks-and-mortar retailers, with an astonishing 40%-plus of retailers already using the technology in their stores.

Type: White Paper

Sponsor: ComQi, Inc.


2018 Mobile Coupon Consumer Research Results

2018 Mobile Coupon Consumer Research Results

How today’s shoppers want to acquire, store and redeem coupons

Type: White Paper

Sponsor: CodeBroker


2018 Loyalty Program Consumer Survey

2018 Loyalty Program Consumer Survey

How today’s consumers want to engage with loyalty programs

Type: White Paper

Sponsor: CodeBroker


Making Technological Tools Work Together

Making Technological Tools Work Together

Restaurants are leveraging digital applications to help boost sales and retain customers, but integrating those applications with existing systems can be a challenge.

Type: White Paper

Sponsor: Fuzz Productions


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Kiosk trailblazer Panera Bread tapped as ICX Influencer of the Year