For loyal Amazon customers it’s no longer love but intentional reflex

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.

Reputation at checkout: How predictive AI helps retailers maintain trust in a crisis

by Ted Skinner — Vice President, Marketing, Fullintel

A crisis handled well can strengthen customer relationships by demonstrating responsiveness and accountability. Handled poorly, it becomes a digital record that surfaces in every future search.

Screenverse leaders share insight on DOOH buying strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic and client strategy at Screenverse, share insight on what DOOH premium buyers are looking for and how those expectations are shaping which networks win repeat, high-value spend.

Palmer Digital names Chuck Lewis as president

Palmer Digital Group, which supplies and installs indoor and outdoor digital kiosks as well as drive-thru digital menu boards, has named Chuck Lewis as…

E-commerce / Online & Mobile Shopping

Learn the latest trends and best practices for delivering great online and mobile shopping experiences.