How retailers can ease store associate stress as holiday season arrives

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The word stressful doesn’t quite do justice when it comes to a retail associate’s workday. But retailers can take actions to make employees feel safer and happier in their role.

Shoppers will let AI browse, but they still want their hand on the wallet

Agentic commerce gains ground fastest wherever the financial risk is small, the decision is familiar and the shopper can see and control the guardrails around it.

Toshiba VP shares insight on the retail tech deployment strategy

In this episode of the CX Innovators Podcast the topic is retail innovation. Naresh Keswani, VP of software and AI at Toshiba Global Commerce Solutions, shares insight on how to get the most of a retail technology deployment.

Meijer reminds shoppers of in-store medication disposal kiosks

Meijer is reminding customers that they can dispose of unwanted, unused and expired medications at drug take-back kiosks located in its in-store pharmacies…

Retail Technology: Proving the Business Case

A practical framework for connecting modernization investments to measurable financial and operational value

Consumer Behavior / Consumer Psychology

Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.