Home Depot solves Pro customers' top headache with real-time delivery tracker

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on real-time product delivery.

What makes luxury customer support operationally different

by Anna Bielikova — Chief Operations Officer, Simply Contact

Luxury support is not defined by politeness or its anticipatory nature. It stands out through operational control, speed of decisive action and agents who understand the commercial reality behind customer interactions.

Texas liquor store tests robotic fulfillment tech

A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…

AI in Retail

AI is transforming the shopping experience with personalized recommendations, virtual try-on and smarter inventory strategies. From browsing to check-out, discover how AI is reshaping retail for a more rewarding customer experience.