Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI is not a sure bet when it comes to customer satisfaction.

Fast brands, slow systems: Why retail's biggest players are running out of time

by Glebs Vrevsky — Co-founder and Executive Board Member, scandiweb

The biggest cost of legacy systems is not the technology itself – it's how people are used within the organization.

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward.

Nordstrom expanding off-price retail footprint

Nordstrom will open 20 stores by Nov. 5 with the first two launching Aug. 20.

AI in Retail

AI is transforming the shopping experience with personalized recommendations, virtual try-on and smarter inventory strategies. From browsing to check-out, discover how AI is reshaping retail for a more rewarding customer experience.