Autonomous retail concept scales up at Circa Resort

by Richard Slawsky — Editor, Connect Media

VenHub Global Inc. and Circa Resort & Casino in Las Vegas are innovating on what may be the world's most advanced autonomous smart store installation.

Customer experience horror stories and how better connection prevents them

by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.

Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.

More consumers tapping AI when looking for a deal

A hefty number of consumers, nearly 70%, are using AI to find deals and retailer discounts.

Retail Customer Service

Consumers are more demanding than ever and that means customer service is more critical than ever to driving sales and consumer loyalty.