Deadline extended for Top Women in Retail Technology Awards

The deadline for the Top Women in Retail Technology Awards has been extended to Sept. 18.

Why physical-world behavior is essential in retail store site selection

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Real-world mobility data is becoming more valuable as retail store formats shrink.

How AI helps turn customer feedback into operational decisions in real time

by Sasha Kosmowski — Chief Customer Officer, MelodyArc

Customers will continue to surface problems before most reporting systems do. AI can make that evidence visible early enough for retailers to trace the issue beyond the contact center, correct the underlying process and confirm whether the change worked before the same failure reaches more customers.

Vending machines highlight artistic works

A new public art program has placed miniature art vending machines at five locations in downtown Des Moines, Iowa, according to a press release.

Consumer Behavior / Consumer Psychology

Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.