Home Depot solves Pro customers' top headache with real-time delivery tracker

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on real-time product delivery.

What makes luxury customer support operationally different

by Anna Bielikova — Chief Operations Officer, Simply Contact

Luxury support is not defined by politeness or its anticipatory nature. It stands out through operational control, speed of decisive action and agents who understand the commercial reality behind customer interactions.

Gap taps Google Gemini as a shopping channel

Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.

Retail Payments

It's all about the money, and retailers that make it easy for their customers to pay for products and services increase their chances of making the sale. Payment technology is constantly evolving, too, meaning that retailers need to keep both themselves and their in-store systems up-to-date.