Home Depot solves Pro customers' top headache with real-time delivery tracker

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on real-time product delivery.

How leading retailers are re-thinking the role of the shopping cart

by Fraser Neil — Chief Sales Officer, Cust2Mate

The shopping cart has always been central to the store. In 2026, the retailers pulling ahead are the ones finally treating it as a strategic asset, not just a piece of infrastructure.

British supermarket pilots vending machines to curb shoplifting

British supermarket chain Asda is exploring vending machines to secure high-theft items, including products such as razor blades, as retailers face rising…

Retail Customer Service

Consumers are more demanding than ever and that means customer service is more critical than ever to driving sales and consumer loyalty.