Franchise leaders share secrets of success and where customer experience plays in

Franchise leaders share secrets of success and where customer experience plays in

Franchise leaders from ClimbZone, Fiorentino, PrimoHoagies and PJ's Coffee offer up tips for emerging franchisors and future franchisees.

Features


Convergence of the retail kind: The human touch

Convergence of the retail kind: The human touch

Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store experience showcases the value of an in-person interaction in an omnichannel world.

How retailers can avoid striking out during the World Series

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer demand, provide the correct products and deliver an enhanced customer experience.

Are your customers' experiences profoundly remarkable?

Are your customers' experiences profoundly remarkable?

Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the exception. The absence of an emotional connection is the definition of a poor customer experience.

3 tips to make sure your CX doesn't take a summer break

3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and every customer.

Retailers seek redeveloped public spaces in new shopping environment

Retailers seek redeveloped public spaces in new shopping environment

Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online shopping, leaving mall owners to grapple with an escalating number of darkened stores and rethink business strategies on how to stay relevant and, more importantly, profitable.

3 lessons for improving the retail customer experience

3 lessons for improving the retail customer experience

Jesse Himsworth, vice president of strategy and integrated solutions at Clearlink, explains why retailers must focus on the whole rather that just a few parts when it comes to customer experience and how testing and collecting the right data can improve customer experience.

Kagan: Kroger change wave keeps up with Amazon Whole Foods

Kagan: Kroger change wave keeps up with Amazon Whole Foods

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

The retail workforce in the age of Amazon Go

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer experience and continued operational improvements.

How brick-and-mortar retailers can attract business in an e-commerce world

How brick-and-mortar retailers can attract business in an e-commerce world

Mark Boeder, director of marketing strategy for North American Bancard, offers up ways retailers can attract customers to physical stores. One is building up the customer relationship.

3 brick-and-mortar lessons for e-commerce

3 brick-and-mortar lessons for e-commerce

Rob Christian, senior vice president of retail experience, MyWebGrocer, explains how decades of lessons learned via brick-and-mortar initiatives for category management and shopper marketing can be applied to e-commerce with relative ease.

See More »

Resources


Building the Store of the Future Today

Building the Store of the Future Today

Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.

Type: White Paper

Sponsor: ComQi, Inc.


Connecting with Customers with New Digital Tools

Connecting with Customers with New Digital Tools

Electronics retailers are leveraging digital displays and other technological tools to create a deeper bond with shoppers.

Type: White Paper

Sponsor: LG Electronics USA, Inc.


The ROI for QSR Restaurant Kiosks

The ROI for QSR Restaurant Kiosks

Self-Order kiosks are all the rage for quick-service restaurants. But are they living up to the hype?

Type: White Paper

Sponsor: ZIVELO LLC


Are Cloud and IoT Environments Allowing Cybercriminals to Infiltrate Networks? | Data Breaches | Security | Payments | POS

Are Cloud and IoT Environments Allowing Cybercriminals to Infiltrate Networks? | Data Breaches | Security | Payments | POS

While the expanding range of Internet-of-Things (IoT) enabled devices and cloud services is meeting consumer demand, are these technologies creating undefended gaps in security for cybercriminals to exploit? This infographic looks at whether this is a real concern.

Type: Infographic

Sponsor: TNS, Inc.


Taking Experiences to New Heights with Intuiface

Taking Experiences to New Heights with Intuiface

An estimated five to six hundred thousand visitors stop by to explore the Museum of Flight each year. The astonishing aviation artifacts paired with some of the most knowledgeable tour guides, many of whom served as pilots in World War II and now act as volunteers, attract flight enthusiast from all over the world.

Type: Case Study

Sponsor: Intuiface


Vital Insights into Biometric Payments Adoption | POS | PayTech | Biometrics | Fingerprint | Security | Technology

Vital Insights into Biometric Payments Adoption | POS | PayTech | Biometrics | Fingerprint | Security | Technology

Biometric payments are poised for significant growth, but substantial consumer security concerns could put its future at risk, according to a new report from TNS. Discover that 15% of adults have made a biometric payment in the last year, including a quarter of 18-24 year olds, and many other vital insights by downloading your copy.

Type: Special Report

Sponsor: TNS, Inc.


See More »

Get the latest news & insights


News

Resources

Trending

Features

Franchise leaders share secrets of success and where customer experience plays in

TOPIC CENTERS



Featured Topic