Lions of retail: 8 surprising brands coming on strong In 2018

Lions of retail: 8 surprising brands coming on strong In 2018

Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.

Features


How hourly workers are changing the retail customer experience

How hourly workers are changing the retail customer experience

Derek Jones, vice president, business development at Deputy, offers up ways retailers can work toward cultivating loyal workers to best serve customers.

Why technology is key to seamless, frictionless shopping

Why technology is key to seamless, frictionless shopping

Dina Townsend, vice president, retail practice leader at RMG, explains that while a key goal of retail is a frictionless customer journey, making it a reality is much easier said than done.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

2018 Top 100: Amazon still rules but Costco beats out Target

2018 Top 100: Amazon still rules but Costco beats out Target

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also reveals that Costco beat out Target to land in third place -- no small news.

Kagan: How checkout technology can create competitive advantage

Kagan: How checkout technology can create competitive advantage

Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.

How Carnival Cruise is taking customer experience to the next level

How Carnival Cruise is taking customer experience to the next level

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Networld Media Group launches World of Money daily

Networld Media Group launches World of Money daily

This month Networld Media Group will begin publishing WorldofMoney.com, a daily news brief covering issues and events that affect the business of money and the transfer of value.

Glossier engaging customers by spurring interaction, communication

Glossier engaging customers by spurring interaction, communication

Much discussion in retail marketing today focuses on the need to improve the online shopping experience. Glossier is not only addressing this challenge, but is taking a unique approach by facilitating communication among customers.

Catch the highlights from ICX Summit

Catch the highlights from ICX Summit

If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the exciting technology and insight shared during the three-day event.




An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit

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Resources


Designing a World-Class CX Approach Whitepaper | Intouch Insight

Designing a World-Class CX Approach Whitepaper | Intouch Insight

Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. Download the free whitepaper today.

Type: White Paper

Sponsor: Intouch Insight


How to Plan and Measure the Success of a Kiosk Deployment

How to Plan and Measure the Success of a Kiosk Deployment

It’s very easy to get into the specifics of hardware and software capabilities and miss the big picture. This white paper contains key project planning tips to ensure that any kiosk project's goals can be met.

Type: White Paper

Sponsor: ZIVELO LLC


2018 Holiday Retail Outlook

2018 Holiday Retail Outlook

Reach more customers this holiday season and build lasting loyalty all year!

Type: White Paper

Sponsor: Alliance Data Systems, Inc.


Survey Helps Industry Understand Consumer Desire for Biometric Payments | POS | Retail | Quick Service | Mobile

Survey Helps Industry Understand Consumer Desire for Biometric Payments | POS | Retail | Quick Service | Mobile

An easy-to-read, quick and informative infographic which shares the interesting findings of a survey into customer attitudes to biometric payments. Learn how adoption varies between different age groups and genders, which countries are most keen and whether customers prefer payment by fingerprint, iris scanning or facial recognition.

Type: Infographic

Sponsor: TNS, Inc.


SD-WAN in (Relatively) Plain English

SD-WAN in (Relatively) Plain English

SD-WAN is converging with LTE to offer an all-around network solution for growing businesses. What does SD-WAN with LTE entail, and how can it help?

Type: White Paper

Sponsor: Cradlepoint


5 Step Guide to More Positive Reviews

5 Step Guide to More Positive Reviews

Contrary to what you may have heard or believe the power to gain more 5-star reviews is in your hands; it just takes looking over these 5 steps carefully and with much consideration to each point within. Keep in mind these are not complex tasks; merely ones that once you're in the habit of, they'll seem like second nature.

Type: Guide

Sponsor: ReviewPush


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Lions of retail: 8 surprising brands coming on strong In 2018