For loyal Amazon customers it’s no longer love but intentional reflex
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.
read nowMore Features
What 2025 really taught us about AI, CX and what 2026 holds for the future
by Mike Gadsby — Chief Innovation Officer, O3 World
In 2025, AI's biggest hurdle wasn't technological, it was organizational capacity and readiness.
read nowMore Commentary
Screenverse leaders share insight on DOOH buying strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic and client strategy at Screenverse, share insight on what DOOH premium buyers are looking for and how those expectations are shaping which networks win repeat, high-value spend.
Michaels expands loyalty program, enhances rewards perks
Craft retailer Michaels is expanding its loyalty program with the debut of a new 9% rewards tier for its most loyal customers.
read nowMore News
Consumer Behavior / Consumer Psychology
Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.
View TopicMore Topics
