The hidden price of retail tech failures

by Shash Anand — SVP of Product Strategy, SOTI

Ultimately, the cost of unreliable technology in retail is not defined by isolated failures, but by the cumulative effect of small, recurring disruptions that…

Driving grocery customer loyalty with logistics automation

by Adam Gurga — Director of Sales, Cimcorp North America

Retailers that invest in modern fulfillment solutions are building the foundations for stronger supply chain networks and stronger relationships with customers.

In retail, automation isn’t the problem. Untested customer journeys are.

by Mark Rohan — Co-founder and COO, Klearcom

In retail, trust is built during the full customer journey, not during just the AI interaction. That’s why monitoring needs to become as central to contact…

The invisible engine: Why the best AI is the one your customers never see

by Benjamin Spiegel — Chief Digital Officer, POLYWOOD

As the dust settles on the initial Generative AI gold rush, a truth is emerging: the most successful brands aren’t the ones forcing AI onto their customers…

Why AI is failing retail customer service (and how to fix it)

by David Karandish — Founder & CEO, Capacity

Done right, agentic AI and automation can fundamentally change how retail CX operates. However, most retailers struggle to implement AI effectively.

At the Watercooler with Yevgeni Tsirulnik, SVP, grocery, general merchandising and innovation for Toshiba Global Commerce Solutions

by Retail Customer Experience

Yevgeni Tsirulnik, SVP, grocery, general merchandising and innovation for Toshiba Global Commerce Solutions, discusses his career path, industry trends and…

Presented by Toshiba Global Commerce Solutions, Inc.

How AI is helping fix retail’s $1.7T inventory problem

by Nicola Bond — Co-Founder and CEO, Merchmix

When retailers get inventory right, the impact goes beyond reducing waste. They free up margin to invest in better experiences, build resilience into their…

Attention is the new currency: Why traditional museums are losing audiences and how immersive experiences can save them

by Anton Tertyshnyk — Creative Director, Lumotion Studio

Today, cultural spaces are forced to compete not merely with one another, but with the endless, rapid-fire stream of short-form digital content.

Customer loyalty that goes beyond the transaction

by Andrew Stern — CEO, Quilt Software

Customer loyalty is more elusive than ever. Competing on cost, experiences, product assortment and more, retailers want to create relationships that last. Too…

Retailers under pressure: Why risk management may matter more than revenue

by Julie Roseland — Head of Commercial Liability & Property Claims, ERGO NEXT Insurance

Small retailers often see a large spike in revenue around major holidays but the same surge in traffic that drives sales can also create more opportunities for…

The now and next steps retailers should take in the agentic commerce era

by Nicole Jass — Senior Vice President, Enterprise Strategy, Signifyd

The projected promise and perils of agentic commerce seem to change almost daily, and that can be disconcerting. A thoughtful approach now will put merchants…

Rethinking CX: The role neuroscience plays in developing the customer experience

by Brianna Van Zanten — VP of Customer Success, Incheq

In retail, there is a lot of talk about how to create the ideal customer experience, and while there are many ways to approach it, one of the most effective is…

Smarter screens begin behind the scenes

by Erin Lutenski — Head of Marketing, Decentriq

How AI is turning digital signage and DOOH into coordinated retail intelligence.

From gut feel to ground truth: How AI is reshaping the in-store experience

by Leslie Walsh — Head of Strategy, RYA

In-store events represent one of retail's most significant investments and one of its least-interrogated planning processes. Most brands approach activation…

Smarter stores: How location intelligence is enhancing retail CX

by Anand Ramchandran — Marketing Strategy and Data Analytics, Mapsted

For retail leaders managing a growing store network, the focus is no longer just on driving footfall—it is about what that traffic actually delivers.

The end of “Spring Splurges”: Why AI is driving more intentional retail behavior

by Piyush Patel — Chief Ecosystem Officer, Algolia

Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…

Why retailers are bringing back the catalog, but making it digital

by Janina Moza — Chief Marketing Officer, Flipsnack

Acquiring a new customer has never been cheap. But the past few years have made it significantly more expensive. CPCs are up. Organic reach has narrowed. The…

AI fatigue in retail Is a chatbot problem, not an AI problem

by Alessio Bonfietti — Chief Science Officer, Data, AI and Analytics, XTEL

What's often labeled as "AI fatigue" is actually something more specific — interface exhaustion. The issue isn't AI itself, but how it's been deployed.

The missing link in retail AI ROI: Connected process chains

by Dietmar Guhe — Vice President Research and Innovation, Arvato

Without embedding AI across process chains, retailers risk missing AI's full return on investment potential.

When value wins, loyalty follows

by Chris Cubba — Chief Revenue Officer, Snipp Interactive

The idea that loyalty is fading is a misread of the market. It’s not that consumers have stopped being loyal; they’ve simply stopped tolerating weak value.