Why merchandising must follow behavior, not dates

by Aneesh Dhawan — CEO & Co-Founder, Knit

Merchandising used to be about timing, but now, it has to be about understanding. With solid enough research, the smartest brands won’t predict the future…

The loyalty gap: What shoppers need from retailers now

by Dr. JR Slubowski — VP of Strategic Counseling, Kobie

Retailers can close the loyalty gap by designing programs around customer needs rather than individual channels.

The product detail page is becoming a customer promise contract

by Hemang Upadhyay — Sr. Manager - Product Management (AI), LG Electronics USA

The next stage of product content is not simply richer copy. It is accountable information that the enterprise can stand behind when a customer — or an AI…

How to keep your retail AI pilot out of the graveyard

by Sathya Narayanan Annamalai Geetha — Principal Architect, Google

To escape GenAI pilot purgatory, companies have to look at the four critical failure points where enterprises are getting the approach entirely wrong and what…

Agentic AI, frontier firms and the retail race to relevance

AI visibility will depend on what information exists across the internet, not just what exists on your own website. Brand reputation is becoming…

Why retail warehouse technology keeps falling short of the customer experience promise

by Michelle Jones — Director of Presales and Solutions Consulting, Logistics Reply

The frustration retail warehouse leaders feel with technology implementations begins with how the industry has framed maturity.

The most valuable moment in retail media

by David Buckingham — CEO, Ecrebo

Retail media largely focuses on influencing shoppers before the transaction, while in-store media helps influence decisions during the shopping trip.

Getting the lighting right for large-format retail displays

by Retail Customer Experience

When evaluating large-format displays, you may have to make sure to view them in the right lightning, not just in a dim showroom.

Presented by Amped Digital

Where do outdoor display failures begin?

by Retail Customer Experience

The gap between a screen that lasts and one that washes out, overheats or breaches a brightness limit comes down to getting the specification and the approvals…

Presented by Amped Digital

Rethinking customer retention: From churn prevention to value creation

by Luke Smith — Principal Consultant, Optima Partners

Retention can no longer be treated as a narrow, model-driven function focused on preventing churn. Instead, it should be reframed as a strategic capability…

Where retail technology investments impact margins the most

by Sathananthan S — PM, Ciklum

The retailers that pull ahead in the next few years will be the ones disciplined enough to spend where the P&L actually moves, to fix the data and platform…

How Estée Lauder turned a training problem into a 62% engagement rate

by Janina Moza — Chief Marketing Officer, Flipsnack

A prestige beauty brand rebuilt how field teams accessed seasonal training. What they didn’t expect was that the same format would become one of their most…

Fast brands, slow systems: Why retail's biggest players are running out of time

by Glebs Vrevsky — Co-founder and Executive Board Member, scandiweb

The biggest cost of legacy systems is not the technology itself – it's how people are used within the organization.

Using AI to modernize CX in retail

by Erol Ayvaz — CEO, Serve First

Retailers that embrace AI-powered customer experience management today are putting themselves on the front foot to be best-placed to thrive tomorrow.

How fragmented retail data is quietly driving lost sales

by Grant Smith — General Manager, Fintech - SBT Division

As retailers look for ways to improve margins without compromising customer experience, operational data collaboration is becoming a critical competitive…

In the hesitation economy, brand loyalty is no longer guaranteed

by Jaysen Gillespie — VP of Global Product Commercialization, RTB House

The U.S. economy has shown some resilience but consumer confidence has not kept pace. Shoppers are still spending, but they are spending differently: more…

The hidden price of retail tech failures

by Shash Anand — SVP of Product Strategy, SOTI

Ultimately, the cost of unreliable technology in retail is not defined by isolated failures, but by the cumulative effect of small, recurring disruptions that…

Driving grocery customer loyalty with logistics automation

by Adam Gurga — Director of Sales, Cimcorp North America

Retailers that invest in modern fulfillment solutions are building the foundations for stronger supply chain networks and stronger relationships with customers.

In retail, automation isn’t the problem. Untested customer journeys are.

by Mark Rohan — Co-founder and COO, Klearcom

In retail, trust is built during the full customer journey, not during just the AI interaction. That’s why monitoring needs to become as central to contact…

The invisible engine: Why the best AI is the one your customers never see

by Benjamin Spiegel — Chief Digital Officer, POLYWOOD

As the dust settles on the initial Generative AI gold rush, a truth is emerging: the most successful brands aren’t the ones forcing AI onto their customers…