Shoppers will let AI browse, but they still want their hand on the wallet

by Steve Vincent — SVP, Commercial, North America, Nuvei

Agentic commerce gains ground fastest wherever the financial risk is small, the decision is familiar and the shopper can see and control the guardrails around…

The holiday season exposes cracks in post-purchase infrastructure. How can retailers close the gaps?

by Eric Kobe — CEO, Route

Holiday demand exposes the operational gaps behind the scenes. Retailers that address those gaps before volume rises can deliver a more consistent experience…

The rise of the intelligent store: How edge AI is transforming physical retail

by Vik Malyala — Chief Business Officer, Supermicro

By transforming stores into responsive, data-driven ecosystems, retailers can deliver more seamless customer experiences while improving operational agility…

How the collapse of the traditional consumer journey is reshaping media investment decisions and where budget should move

by John Nitti — Chief Business Officer, adMarketplace

Media investment decisions now have to strike the right balance between brand awareness and intent conversion, and get out of the middle of the funnel.

3 ways retailers are losing trust

by Taylor Cunningham — Vice President of US Marketing, Trustpilot

The retailers who want to get ahead need to act on the feedback customers are taking the time to share. If they don’t, their competitors will.

Beyond the hype: What retailers actually learn when agentic AI hits the sales floor

by Adriana Rivas — COO & AI Strategist, Bigwise Corp

The retailers ahead of others are not the retailers that have the most sophisticated model. They are the retailers that treat the whole process as an…

The future of unattended payments depends on consumer trust

by Conn Byrne — Executive Director for Integrated Payments, Payroc

In an era where margins are already thin, and where retailers are managing tens of thousands of unattended payment assets, QR codes can be deployed and managed…

When AI becomes the shopper: Why retailers must rethink customer experience

by Divya Valsala Saratchandran

AI isn't replacing the customer. But it is becoming part of the buying decision.

Why agentic AI is the new “best buddy” for retail customer experience teams

by George Ninikas — Senior Vice President of Sales and Accounts, Supply Chain Planning, Americas, ORTEC

Planners do not want AI to simply generate a static delivery plan and walk away. They want a system that can respond as conditions change throughout the day…

Before you cut the in-store budget, ask how the number was built

by Vishak Nag Ashoka — Senior Director Of Engineering, Walmart

An under-measured channel and an underperforming one produce the same return on ad spend. They call for opposite decisions.

Evolving loss prevention into a CX function

by John Kim — Senior Director of Product and Design for Avigilon, Avigilon

Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.

AI deal-hunting is the new customer experience test for retailers

by Romain Fouache — CEO, Akeneo

Retailers will keep competing hard on price, especially as shoppers become more cautious about where they spend. But a discount alone does not create a strong…

Why Gen Z's shift offline is changing the rules of brand building for retailers

by William Weeks — Chief Marketing Officer, Pion

As digital channels become more fragmented and less predictable, the brands that will stand out are those that combine seamless digital experiences with…

Retailers say ‘omnichannel’ but promotions systems say otherwise

by Dan Surtees — Vice President of Strategy, XCCommerce

Retailers love to tout their "one brand" experience, a seamless online, mobile and physical retailing encounter. And, it's true, promotions can be an immediate…

How AI helps turn customer feedback into operational decisions in real time

by Sasha Kosmowski — Chief Customer Officer, MelodyArc

Customers will continue to surface problems before most reporting systems do. AI can make that evidence visible early enough for retailers to trace the issue…

Why merchandising must follow behavior, not dates

by Aneesh Dhawan — CEO & Co-Founder, Knit

Merchandising used to be about timing, but now, it has to be about understanding. With solid enough research, the smartest brands won’t predict the future…

The loyalty gap: What shoppers need from retailers now

by Dr. JR Slubowski — VP of Strategic Counseling, Kobie

Retailers can close the loyalty gap by designing programs around customer needs rather than individual channels.

The product detail page is becoming a customer promise contract

by Hemang Upadhyay — Sr. Manager - Product Management (AI), LG Electronics USA

The next stage of product content is not simply richer copy. It is accountable information that the enterprise can stand behind when a customer — or an AI…

How to keep your retail AI pilot out of the graveyard

by Sathya Narayanan Annamalai Geetha — Principal Architect, Google

To escape GenAI pilot purgatory, companies have to look at the four critical failure points where enterprises are getting the approach entirely wrong and what…

Agentic AI, frontier firms and the retail race to relevance

AI visibility will depend on what information exists across the internet, not just what exists on your own website. Brand reputation is becoming…