ZIVELO: Screen Size Matters!

ZIVELO: Screen Size Matters!

With larger, high-quality screens, customers engage more, creating an immersive sales experience. This leads to ordering higher-margin products and larger ticket sizes.

Type: Infographic

Sponsor: Zivelo LLC


Defining Loyalty for Your Brand: Tips for Building the Foundation of Loyalty

Defining Loyalty for Your Brand: Tips for Building the Foundation of Loyalty

Customers are loyal to brands because of the value they create. Learn how to build better relationships with Synchrony insights.

Type: White Paper

Sponsor: Synchrony


Machine Learning for Retailers: Driving Results with Artificial Intelligence Tools

Machine Learning for Retailers: Driving Results with Artificial Intelligence Tools

Discover how machine learning is helping retailers analyze and improve business results with Synchrony insights.

Type: White Paper

Sponsor: Synchrony


See More »

FEATURES


Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

Retailers are boosting sales, and the customer experience, by putting innovative mobile device technology into the hands of store associates. Learn more by watching and listening to a webinar sponsored by CompuCom and hosted by Tulip Retail.

5 common customer service complaints and how to fix them

5 common customer service complaints and how to fix them

Swati Kungwani, business analyst and content manager at iTouchVision, explains why retailers need to pay attention to issues faced by customers and ensure timely responsive actions.

Legacy mall home to cutting-edge retail customer experiences

Legacy mall home to cutting-edge retail customer experiences

The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.

How scrappy, online retailers can thrive and grow in the Amazon era

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to connect with customers and increase sales.

Why the future of retail belongs to visual discovery

Why the future of retail belongs to visual discovery

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food, apparel and home décor.

The role of store associate is changing, retailers and brands better take notice

The role of store associate is changing, retailers and brands better take notice

Marc Gingras, CEO and founder of Foko Retail, explains that as shopping experiences change so does the role of the associate in the modern store, especially when it comes to tasks like merchandising or handling the final transaction.

How retailers can meet millennials in the middle

How retailers can meet millennials in the middle

Steve Davidson, vice president, Fortegra Warranty Product Group, explains how millennial behaviors, such as using digital services to get the best bang for buck, are resetting retailer expectations.

The question for today's retailers: What business are you in?

The question for today's retailers: What business are you in?

Blogger Chris Petersen poses a big question to retailers as the days of retailers differentiating on products seems to be long past for two reasons: there are no distinct channels and customers are crossing all boundaries on their own.

Cycle Gear taps data analytics to steer retail business forward, boost customer experience

Cycle Gear taps data analytics to steer retail business forward, boost customer experience

Motorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

Kagan: Grocery kicking to high gear with e-commerce, home delivery

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them behind where they will slowly wither and die.

Retail precision: Where are your next best customers?

Retail precision: Where are your next best customers?

Gary Sankary, head of retail for Esri, explains why the emphasis on customer experience must continue for retailers wanting to successfully navigate through today's new business model.

Why delivery is playing a starring role in the retail customer experience

Why delivery is playing a starring role in the retail customer experience

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be left in the dust. Experts offer insight and tips are making sure that doesn't happen.

5 steps to customer continuity

5 steps to customer continuity

Mike Small, chief client officer at Sitel Group, explains why it's no longer enough for brands to provide consumers with a mobile app or automated tweets in response to questions. Consumers expect fully immersive and seamless experiences.

How Ocado masters e-commerce grocery in the UK

How Ocado masters e-commerce grocery in the UK

E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K. Tim Steiner of Ocado, the U.K.'s leading e-commerce grocer, says the right combination of benefits has evaded e-commerce grocery in the U.S.

How digital virtual experiences reinforce the physical environment

How digital virtual experiences reinforce the physical environment

Bryan Laing, vice president, client service, IDL Worldwide, explains why connecting with consumers on a deeper, more personal level through physical storytelling, reinforced by digital experiences, can help brands differentiate themselves and bring their brands to life.

See More »

Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.

News