Shopper Loyalty Survey Results

Shopper Loyalty Survey Results

New research reveals shopper requirements for today’s loyalty programs.

Type: White Paper

Sponsor: CodeBroker


The Expert Guide to Mobile Loyalty Sign-Up and Engagement

The Expert Guide to Mobile Loyalty Sign-Up and Engagement

Expert tips to strengthen your loyalty program with mobile

Type: White Paper

Sponsor: CodeBroker


How to Evaluate SMS Marketing Solutions for your B2C Enterprise

How to Evaluate SMS Marketing Solutions for your B2C Enterprise

What marketers need to know to choose the right solution to drive sales and ROI .

Type: White Paper

Sponsor: CodeBroker


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FEATURES


Why Levi's isn't acting its age when it comes to retail customer experience

Why Levi's isn't acting its age when it comes to retail customer experience

The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.

Surviving the retail revolution: 2018 will be a wild ride

Surviving the retail revolution: 2018 will be a wild ride

Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why he sees 2018 as a wild ride ahead for the retailer and the customer experience.

Walmart chief: Retail is about change, customer experience a team sport

Walmart chief: Retail is about change, customer experience a team sport

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience.

4 ways retailers can get a head start on the next holiday season

4 ways retailers can get a head start on the next holiday season

Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too early.

'Grocery on wheels' may be supermarket delivery game changer

'Grocery on wheels' may be supermarket delivery game changer

Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the long-sought answer for online produce delivery.

The changing world of retail: 4 ways to defend against Amazon

The changing world of retail: 4 ways to defend against Amazon

Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.

Kiosk Marketplace Influencer of the Year: Under Armour's Christiana DiMattesa

Kiosk Marketplace Influencer of the Year: Under Armour's Christiana DiMattesa

Chrisiana DiMattesa recognized the importance of giving Bostonians a new type of retail experience, leading her to conceptualize a virtual tour of the store prior to its grand opening.

Industry experts offer up 2018 predictions on retail customer experience

Industry experts offer up 2018 predictions on retail customer experience

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty list of industry watcher expectations for the new year.

2017 retail influencer: Amazon

2017 retail influencer: Amazon

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to expanding its reach via traditional brands to paving new roads in consumer purchase.

South African retailer delivers digital journey boasting digital signage

South African retailer delivers digital journey boasting digital signage

Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell time and sales.

How to best deal with a giant-size crisis

How to best deal with a giant-size crisis

Chip R. Bell offers up insight on how to deal with crisis situations that demand an escalated level of recovery response. Retailers that believe they can "wing it" through crisis situations usually end up getting severely wounded in the marketplace.

2017 in Review: Top 5 features highlight retailer experiences

2017 in Review: Top 5 features highlight retailer experiences

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Why omnichannel is a must and how to make it successful

Why omnichannel is a must and how to make it successful

Roger Niederer, head of merchant services, SIX Payment Services, explains why providing a seamless payment experience, that can follow the customer along their journey across the plethora of touch points, is essential for a merchant to succeed in the marketplace.

Erewhon Market shares retail store design tips, advice

Erewhon Market shares retail store design tips, advice

The all-natural grocer is working with partner Retail Design Collaborative in designing its fourth location. The partners offer up what’s critical in retail design and why store design is so critical in delivering a robust customer experience.

Not-so-happy holidays: New problem projected to steal cheer from retailers

Not-so-happy holidays: New problem projected to steal cheer from retailers

Chemi Katz, co-founder and CEO, Namogoo, explains why retailers need to be aware of journey hijacking and how to work to regain control of the customer journey.

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Rare is the retailer that can simply open its doors and the world beats a path. More often, store traffic is the result of careful and deliberate marketing efforts, aimed at making customers want to shop. It's an enormous part of the retail business, and one that requires constant attention and honing.

NEWS