Bain & Company News & Media
Agentic AI may disrupt retail yet consumer caution in play
November 27, 2025
Agentic AI is poised to disrupt retail yet 50% of consumer remain cautious of fully autonomous purchasing.
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Many consumers not aware of AI is in play during online shopping
January 7, 2025
Well more than half of consumers, 71%, don't realize they are encountering AI technology during an online shopping experience despite the fact most had…
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Tapping AI for personalization could boost retail revenue
June 4, 2024
Retailers using AI-powerd conversational shopping assistants to drive personalized shopping experience could boost a retailer's revenue by 5% to 10%.
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