Why data matters in boosting customer service agent operations

Taking a best practices approach to call center operations can prove invaluable to both customers, bottom line operations and call service agents empowerment.

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

How customer service insights can boost customer experience

A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…