Forrester Research, Inc. News & Media
Customer experience quality declined in past year
June 16, 2022
The quality of customer experience took a dip in the past year, with 19% of brands experiencing a decline, according to a Forrester Research study on CX.
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COVID-19 driving contactless card use, mobile payments despite security, cost worries
August 7, 2020
Safety and health concerns related to the ongoing coronavirus pandemic is "significantly," increasing use of mobile payments and contactless credit and debit…
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