How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

How stellar customer service can boost the customer experience

A live webinar on Thursday, April 7 focuses on how retailers can meet high-scale customer service demands with exceptional customer experience.