Trader Joe's, Publix take first place in customer satisfaction ranking

June 6, 2025

Trader Joe's and Publix tied for first place in the American Customer Satisfaction Index of most popular U.S. supermarket chains.

Publix faces legal action alleging overcharging at self-checkout

April 4, 2025

A class-action lawsuit has been filed against Publix Super Markets in a Miami federal court, alleging the company's self-checkout systems systematically…

Top performing companies are tapping empathy, AI, personalization

December 5, 2024

The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…

Labor Day celebrations vary among generation demographics

August 30, 2024

Over half of U.S. consumers, 67%, will celebrate Labor Day this year with 15% unsure of plans.

Vehicle registration kiosks coming to Publix supermarkets in Georgia town

April 16, 2021

Residents of Columbus, Georgia will be able to renew vehicle registrations at kiosks at Publix supermarkets in the fall, according to a wtvm report.

Target, Walgreens, CVS launch mask requirements

July 17, 2020

CVS, Target and Walgreens are now on the list of retailers requiring consumers to wear facial masks while shopping and the rule impacts all stores nationwide.

Publix rolls out contactless pay to all stores

April 6, 2020

Publix, a Lakeland, Florida-based grocery chain, is rolling out contactless payment to all stores, including its organic GreenWise Market, as part of a…

Publix sets up special shopping time for seniors due to COVID-19

March 25, 2020

In an effort to provide a safer shopping experience for its senior consumers, supermarket Publix is setting aside specific hours for those 65 years old and…

Instacart debuts grocer-focused ordering, delivery, pickup option

January 27, 2020

Instacart is launching Instacart Meals, an order/delivery/pickup program for the grocery industry.

Kagan: Old checkout lanes will choke retail stores

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Kagan: Poor checkout experience hurts retail brand

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Reimagining the power of your brand

Aimee Becker, VP of strategic services for Daymon, talks about the retail climate and the fact that not all the news is bad. What many may be surprised to…