Retail Customer Experience Executive Summit News & Media
Summit: Helping customers find themselves
A new kiosk/digital sign from Lo-K can show customers the way to specific products as well as perform many other functions.
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Summit: Location-based marketing
Best Buy's Mark Mosoniak led a panel on location-based marketing at the 2011 Retail Customer Experience Executive Summit. This is his recap of highlights.
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Summit: The handheld POS
Story Miners' Mike Wittenstein led a technology panel at the 2011 Retail Customer Experience Executive Summit. Here, he summarizes its focus on the smart phone…
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Summit: Latest consumer trends
At the 2011 Retail Customer Experience Executive Summit, attendees were given a close look at the most recent and important consumer trends. Vickie Abrahamson…
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Summit: The ROI of customer experience
Amy Shea, with Brand Keys, talks about the importance of customer experience to the bottom line. She spoke at the Retail Customer Experience Executive Summit…
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Summit: The power of positive thought
Bob Phibbs, aka the Retail Doctor, believes retailers should think more positively. He spoke at the Retail Customer Experience Executive Summit 2011.
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Executive Summit: "Brain Exchange" Collaboration Concurrent Sessions
This is an intimate exchange of ideas with up to 10 of your peers on subject matter that you get to choose.
download nowExecutive Summit: Keynote Lunch: I Love You More Than My Dog
Learn about the five decisions that drive extreme customer loyalty in good times and bad from Jeanne Bliss.
download nowExecutive Summit: Q&A Session: Culture vs. Operations
How to strike the balance between economic pressure (quarterly numbers, expenses, etc.) and the idea of a strong brand promise and culture.
download nowExecutive Summit: Working Breakfast Session: In-store media and its role in customer experience
In this session, learn how in-store media is part of the path to purchase, how it impacts customer experience, and what external factors should in-store media…
download nowExecutive Summit: Working Lunch Session: Bringing It Home - What Drives Retail Engagement, Loyalty, and Same-Store Sales?
A powerful session opened by Dr. Robert Passikoff which includes survey data from 35,500 men and women, 18 to 65 years of age. We'll close with key take-a-ways…
download nowExecutive Summit: Q&A Session: Attract, Engage, Inform, Persuade: Animating the First Impression
This session explores the importance of the first impression and how not putting the right effort into it derails your success.
download nowExecutive Summit: Q&A Session: Creating an Interactive Multi-channel Experience that Complements Your Brand
There's a lot of talk about social media at retail, but not a lot of practical advice on how to actually use it to move the customer satisfaction needle. Learn…
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